Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,719 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“The order was placed 11 days ago and still have not seen the product. Tried phoning customer services 3 times and there is never anyone there, whats going on.”

Helpful Report

Posted 1 year ago

Hi Robin, We are very sorry to hear there was a delay with receiving your order. However, I can see your order was dispatched on the 4th of December so if you still haven't received this please email our Customer Service Team at help@runrug.com and we will look into this further for you. Thanks for leaving your feedback and making us aware of this issue.

Posted 1 year ago

“Well I received this stupid email asking for me to fill out a survey but where is the one I was told would be sent to me when I called to say my order was wrong? I also have still not received the 6ft runrug that I ordered instead of the 2nd 8ft runrug that you sent me in error. Hard to fit 8ft in a 6 ft space. Please get this fixed then I will be happy to fill out a survey on your customer service.”

Helpful Report

Posted 1 year ago

Hi Beth, We are so sorry to hear that you have had issues receiving the 6ft runner. If you still haven't received this, please contact our Customer Service Team at helpusa@runrug.com and we will look into this further for you. Thanks for leaving your feedback and making us aware of this issue.

Posted 1 year ago

“Very happy with the quality and timely shipping. It looks very nice in our church.”

Runrug 5 star review on 10th December 2023

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Posted 1 year ago

Thank you so much for your fabulous review, Claudia! We are delighted to know that you are very happy with the quality and timely shipping of Runrug and that it looks very nice in your church. Your 5-star rating encourages us to strive for even better customer service in the future. We appreciate it!

Posted 1 year ago

“Items arrived quickly without a lot of excess packaging.”

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Posted 1 year ago

Thank you so much for the 5-star rating of Runrug, Bess! We are so happy to hear that your items arrived quickly and without a lot of excess packaging -- that's great to hear!

Posted 1 year ago

“Good value”

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Posted 1 year ago

Thank you, Roger, for your 5-star rating of Runrug! We appreciate your feedback and are delighted to hear that you think we offer good value.

Posted 1 year ago

“Although I received my rug on the day. There was no delivery note or returns info. When i unwrapped the rug it was Blue even though i ordered Lasis Beige and the rug was labelled Lasis Beige it was BLUE. I have had to keep it as i had no way to return it. so now i have a hall runner with 2 different colours. doesn't look great.”

Helpful Report

Posted 1 year ago

Hi Christine, We are so sorry to hear you've had to experience this upon receiving your order. To return this, please contact our Customer Service Team at help@runrug.com and we will assist you in doing this. Again, we deeply apologise for any inconvenience caused by this mistake and hope that it can resolved ASAP for you.

Posted 1 year ago

“Lies flat, looks good - just what I wanted. Delivered promptly”

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Posted 1 year ago

Thank you for your 5-star rating of Runrug! We are glad that it lies flat and looks good - just what you wanted! Thank you for your support!

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Thank you so much for your generous 5-star rating, James! We are so glad that you are a loyal customer and that you have had such an excellent experience with Runrug! Your support is much appreciated.

Posted 1 year ago

“Very pleased looks great in my hallway”

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Posted 1 year ago

Thank you so much, Maureen! We are delighted to hear that your order looks great in your hallway. Thanks again for taking the time to leave your feedback!

Posted 1 year ago

“Lovely runner recommended by staff at Runrug. What service!!! The one I wanted was discontinued. Looks amazing g in the hallway”

Runrug 5 star review on 9th December 2023

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We're so glad that our Customer Service Team at Runrug were able to recommend it to you. We're sorry that the one you initially wanted was discontinued, but we're glad that we still helped you find that perfect fit! We really appreciate your kind words and support :) P.S. - IT LOOKS GREAT!

Posted 1 year ago

“I ordered a gripper and underlay pack to fit our stair runner. It was easy to do, just had to enter the number of steps and everything was calculated. Received regular updates from Runrug and courier - very efficient and delivery was quick too.”

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Posted 1 year ago

Thank you for your brilliant review! We are happy to hear that you found the Underlay and Gripper pack a breeze to order and that we were able to keep you updated on your quickly delivered order. Thanks again for taking the time to leave such valuable feedback!

Posted 1 year ago

“Could not rate this business highly enough. Nothing no bother to Runrug. Exceptionally excellent customer care.”

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Posted 1 year ago

Thank you for your 5-star rating, Zara! We are glad to hear that you could not rate us highly enough and that you appreciate our exceptional customer care. We strive to ensure that nothing is ever a bother here at Runrug, and we are glad our efforts were noticed!

Posted 1 year ago

“Website easy to use. Delivery as stated and very quick. A bit more pricey than other sites, but offered wider runner than others and I needed that width.”

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Posted 1 year ago

Thank you for your 4-star rating, Jillian! We are pleased to hear that you found the website easy to use and the delivery was as promised. We are glad that you found exactly what you needed!

Posted 1 year ago

“I was a bit wary when ordering my rug as we had bought rugs from other companies online which were pretty rubbish on arrival. I have to say, runrug is excellent quality and I am beyond delighted with it and would definitely order from them again.”

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Posted 1 year ago

Karen, thank you so much for your amazing 5-star rating of Runrug! We are delighted to hear you are happy with the quality and that you would return to us. It means so much to us, we can't wait to see you again soon!

Posted 1 year ago

“Was hoping that these would be a great solution to our high traffic problems, but have been extremely disappointed. We bought three pieces of different sizes. Two of the three won't lay flat and curl up on the ends which becomes a trip hazard. We've tried reverse rolling and even acing them upside down for days, but to no avail. We are truly disappointed.”

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Posted 1 year ago

“Perfect service”

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Posted 1 year ago

Thank you, Aaron, for giving Runrug a 5-star rating! We are so pleased you have enjoyed our services. We strive to ensure perfect service to every customer, and we are glad that you have been able to benefit from our products and services. Thank you again for your kind words.

Posted 1 year ago

“We are very pleased with the service and the quality of the runner we purchased. Thank you Runrug.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, Lesley! We truly appreciate your feedback and are glad that you are pleased with both the service and the quality of the runner you purchased. Thank you for choosing Runrug!

Posted 1 year ago

“Excellent quality rug, good value and fast delivery”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We really appreciate your feedback, we are so glad that you loved your rug - we strive to provide excellent quality rugs at good value with fast delivery. Thank you for your positive review!

Posted 1 year ago

“Love my rug. Beautiful quality and I shall be ordering more!!”

Runrug 5 star review on 5th December 2023

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Posted 1 year ago

Thanks so much for the 5-star rating, Sandra! We're so glad you love your rug and that it's such beautiful quality - we look forward to you continuing to shop with us!

Posted 1 year ago

“Ordering was simple, delivery was earlier than stated. Return was easy, and refund came through when I was told it would. Reordered rug delivered on-time. Would highly recommend this company”

Helpful Report

Posted 1 year ago

WOW, thank you so much for your 5-star rating of Runrug! We are delighted to hear that ordering was simple, delivery was earlier than expected, return and refund process were smooth, and your reordered rug was delivered on-time too! Your loyalty is highly appreciated! We look forward to doing business with you again soon.

Posted 1 year ago

Runrug is rated 4.8 based on 6,719 reviews