Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,700 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 months ago

Thank you for the wonderful 5-star review, Carol! We're so glad to hear that you had a positive experience with our service. It's always our goal to provide excellent support to our customers. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!

Posted 3 months ago

“Hassle-free shopping. Value for money”

Helpful Report

Posted 4 months ago

Thank you for the amazing 5-star review! We're so glad to hear that you found your shopping experience hassle-free and felt you received great value for your money. Your satisfaction is our top priority. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy shopping!

Posted 3 months ago

“Order and still have not received- was not aware shipping took forever”

Helpful Report

Posted 4 months ago

Hi Ricardo, Thank you for taking the time to share your views, although I'm genuinely sorry to hear about the delay with your order. We understand how frustrating it can be not to receive your items as quickly as expected. Although we do deliver around 99% of our orders within the advised times, shipping times can vary, and we strive to keep our customers informed about their orders. Please know that your feedback helps us improve our processes and communication. Looking at the tracking now, I can see that your order has now been delivered, so I hope that it is exactly what you needed. Best regards, runrug.com

Posted 3 months ago

“Lovely rug good colours”

Helpful Report

Posted 4 months ago

Thank you for the lovely 5-star review! We're so glad to hear you love the rug and that the colors are to your liking. It's wonderful to know our products are brightening up your space! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful new addition!

Posted 3 months ago

“Good quality rugs. Fast delivery”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star review, Aleksandrina! We're delighted that you’re happy with the quality of the rugs and that your delivery was speedy. We appreciate your feedback and look forward to serving you again! Enjoy your new rugs!

Posted 3 months ago

“Excellent quality and great service … really easy to do business with”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star review, Kim! We're thrilled to hear that you found our service easy and the quality to your liking. It's wonderful to know that we could provide you with a hassle-free experience. Should you need anything else in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 3 months ago

“I put the rug on a LVT floor and slipped and fell. Rug is attractive but danger on smooth floor”

Helpful Report

Posted 4 months ago

Hi Madeleine, Thank you for your feedback. We're genuinely sorry to hear that your rug caused a slip and fall on your LVT floor. While we strive for our rugs to be both attractive and functional, we understand that safety is paramount. We recommend using rug grippers or non-slip underlays to help prevent any movement, especially on smooth surfaces. Your safety is our priority, and we appreciate your input as it helps us improve our products. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, runrug.com

Posted 3 months ago

“I ordered the Baroque stair runner,the delivery was fast,communication was good and quality of runner was excellent, I would definitely recommend 👌”

Helpful Report

Posted 4 months ago

“Fabulous runner rug - I was a bit worried about ordering online but am so happy with my runner, the quality is fantastic and the runner is beautifully finished. I'm really pleased with my order and delivery was so fast, ordered on a Monday and it arrived Wednesday.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star review! We're so glad to hear that you love your fabulous runner and that the quality exceeded your expectations. It's always great to know that our fast delivery made your experience even better. If you need anything else, don’t hesitate to reach out. Enjoy your beautiful new addition!

Posted 4 months ago

“Amazing love my runner I'm ready to order another one really happy with my item thanks tersa it's comeing along nicely once I've done what me and my husband are doing I will show you ehat wee have done after I send for a bigger runner tersa 😍😍”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star review, Teresa! We're delighted to hear that you love your runner and are excited about getting another one. Your enthusiasm is contagious! We can’t wait to see what you and your husband create together. If you need anything at all, just let us know. Enjoy your beautiful runner! 😍

Posted 4 months ago

“Easy to deal with great quality and exceptional prices and a very reliable speedy service”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star review, Susan! We’re thrilled to hear that you found our service easy to deal with and appreciate the quality and value we offer. Your kind words about our speedy service mean a lot to us! We look forward to assisting you again in the future. Enjoy your new rug!

Posted 4 months ago

“I wouldn't give you one star terrible service from start to finish”

Helpful Report

Posted 4 months ago

Good morning, thank you for your feedback, although I am sorry to see that you have had such a poor experience with us - we do pride ourselves on the service that we offer so this is genuinely disappointing to see. I can see that from the last contact we had with yourself that you had stated the courier had not left the product in the location that you requested. A member of our team did contact the courier to ask them to ensure that this was done for you. Please could you get in touch with us with any other issues that may have occured so that we can look to investigate these for you, to naturally put them right for both you and future customers. Kind regards runrug.com

Posted 4 months ago

“Excellent quality at an exceptional price. Highly recommended”

Helpful Report

Posted 4 months ago

“Rug is fabulous quality and very fast delivery. Will def purchase again.”

Helpful Report

Posted 4 months ago

Thank you so much for your incredible 5-star review, Averil! We're thrilled to hear that you love the quality of the rug and that your delivery was fast. Your support means everything to us! We can't wait to welcome you back for your next purchase! Enjoy your fabulous rug!

Posted 4 months ago

“Well pleased, good product,delivery and price”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star review, Anthony! We’re very happy to hear that you’re pleased with the product, delivery, and price. Your feedback means a lot to us! If you ever need assistance in the future, just reach out. Enjoy your new rug!

Posted 4 months ago

“Nice design, color more of a taupe, lays flat on the floor and doesn't slip. Better than hardwood floor, but small dog still skids to a stop after running.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star review! We're delighted to hear that you love the design and color of the rug, and that it lays flat without slipping. It's great that it enhances your space! We appreciate your feedback about your dog; we always aim for the best experience. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 4 months ago

“Great purple hall runner Arrived on time Looks exciting.”

Helpful Report

Posted 4 months ago

Thank you for your fantastic 5-star review, Anthony! We're thrilled to hear that your purple hall runner arrived on time and that it adds excitement to your space. Your satisfaction is our ultimate goal! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 4 months ago

“Excellent arrived as said , good quality thank you”

Helpful Report

Posted 4 months ago

Thank you for your fantastic 5-star review, Monica! We're delighted to hear that your order arrived promptly and that you're pleased with the quality. Your satisfaction is our top priority! If you need anything else, just let us know. Enjoy your new rug!

Posted 4 months ago

“Customer service was excellent with helping me out with an issue that I encountered. It was sorted out immediately and with minimal fuss. I have received my new runner and am very happy with my purchase. I highly recommend Runrug and will most definitely be using them again.”

Helpful Report

Posted 4 months ago

Thank you so much for your glowing 5-star review, Nirmal! We’re thrilled to hear that our customer service was able to assist you promptly and that you’re happy with your new runner. Your recommendation means the world to us! If you ever need anything else, don’t hesitate to get in touch. Enjoy your beautiful purchase!

Posted 4 months ago

“As described. Good service”

Helpful Report

Posted 4 months ago

Thank you for the wonderful 5-star review! We're thrilled to hear that everything was as described and that you enjoyed our service. Your support means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 4 months ago

Runrug is rated 4.8 based on 6,700 reviews