Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,720 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Very happy with my purchase. My carpet arrived quickly and well packaged. Would recommend no problem.”

Runrug 5 star review on 28th November 2023

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Posted 1 year ago

“Attractive rug for the hallway that doesn’t slip. Good value and it arrived very promptly - I’m very happy”

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Posted 1 year ago

“Great service, excellent product - love it!”

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Posted 1 year ago

“Very pleased with the rug, it is quite thick and a lovely colour, very good value, it was also delivered earlier than expected. Would use you again and recommend your company to friends and family.”

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Posted 1 year ago

“Excellent runner for our hallway. Doesn’t curl and is very well made.”

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Posted 1 year ago

“This was the only site I could find the size I wanted. The range of sizes in a number of different products was admirable. The rug was good value and delivered within 4 days.”

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Posted 1 year ago

“Very pleased with the item purchased. Plus delivery earlier than expected”

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Posted 1 year ago

“Excellent product Good customer service Unique product offering for a one off customised hallway runner Difficult to purchase this runner for size anywhere else”

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Posted 1 year ago

“Great company,great costumer communication,5 stars from us.”

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Posted 1 year ago

“Fantastic rug, hard waring and looks exactly how it looks on the website - 5 stars *****”

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Posted 1 year ago

“Excellent choice and website easy to follow. My rug turned up in good time and the quality is excellent. The colours are vibrant, just what we needed. Many thanks”

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Posted 1 year ago

“Absolutely brillant service I got exactly what I ordered an great quality and fast delivery”

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Posted 1 year ago

“I have still not received my order from u through Evri.It was originally due to be delivered on the 24th of Nov 2023 and it is now the 28th of November and still no sign of it being delivered or indeed according to Evri yet being out for delivery only in their possession.This is very disappointing and also worrying.Very -no update on this situation received in last 2 to 3 days.”

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Posted 1 year ago

“Very good service and quick delivery. Overall we are satisfied however our mat was obviously cut to size from a roll and unfortunately, it was not cut straight so after paying £38 we have had to cut the edges straught eith a pair of scissors.”

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Posted 1 year ago

“Rug runner looks good in hallway. Customer service was prompt when i had an issue about the delivery and sorted very quickly.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Lovely rug, exceeded expectations.”

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Posted 1 year ago

“Nice looking. Easy to order and plenty of sizes - Quick receipt, and easy to handle.”

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Posted 1 year ago

“Good quality,very pleased with the product.”

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Posted 1 year ago

Hi Carole, Thank you so much for your generous 5-star rating of Runrug. We are so glad to hear that you are pleased with the product - high quality is always our aim.

Posted 1 year ago

“Sent wrong rug, tried to email but emails would not go through. Wrong email. Not happy.”

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Posted 1 year ago

Hi Samantha, It's very upsetting to hear that you received the wrong product and that you have had difficulties getting in contact with us. Please contact our Customer Service Team at help@runrug.com and we will work to resolve this :) We deeply apologise for any inconvenience caused by this mistake.

Posted 1 year ago

Runrug is rated 4.8 based on 6,720 reviews