Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,700 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

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“Theses are beautiful runners.The quality of workmanship far exceeded my expectations. very fast shipping and the DHL tracking was by far the best.When you had to call customer service with a question they were kind and exceptional.Would highly recommend.Don’t let the price scare you worth every penny.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star review, Horace! We’re thrilled to hear that you’re pleased with the beautiful runners and that our craftsmanship exceeded your expectations. It's wonderful to know that our fast shipping and exceptional customer service made a positive impression. Your recommendation means a lot to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your stunning runners!

Posted 3 months ago

“Website easy to use, fast delivery, product exactly what expected and needed, all in all a good experience.”

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Posted 3 months ago

Thank you for your fantastic 5-star review! We're so pleased to hear that you found our website easy to use and that your delivery was fast. It's also great to know that the product met your expectations perfectly. We truly appreciate your feedback and hope to have the pleasure of serving you again soon! Enjoy your purchase!

Posted 3 months ago

“Great company. Lovely product.”

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Posted 3 months ago

Thank you so much for your lovely 5-star review, Anna! We're thrilled to hear that you are happy with our company and your product. Your support means the world to us! If you ever need anything else or have any questions, just let us know. Enjoy your lovely new item!

Posted 3 months ago

“Disappointed that our choice of rug had been discontinued although it showed as being available on the website. We chose another and the staff were very helpful and the rug arrived the next day. We would use them again. We suggest they ensure the do no offer discontinued items on their website”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful 4-star review, Anthony! We appreciate your understanding regarding the discontinued rug, and we're thrilled to hear that our team was able to assist you in selecting another option. It's fantastic that your new rug arrived the very next day! Your feedback about ensuring discontinued items are removed from our website is invaluable, and we'll certainly take it into consideration. We look forward to serving you again in the future!

Posted 3 months ago

“Easy to order or return items. Very pleased with the quality or the runners, and would definitely order more in the future!”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star review, Dawn! We're thrilled to hear that you found our ordering and return process easy, and that you're pleased with the quality of your runners. We appreciate your support and look forward to serving you again in the future. Enjoy your new runners!

Posted 3 months ago

“Runrug's selection was, the stair runner arrived quickly, and we had our handymen install it because it wasn't difficult. We changed our minds after you received the first runner and sent it back for no charge. The second runner came within days. We could not be more pleased. The pattern we chose is absolutely gorgeous and it looks beautiful on our stairs. The staircase, as in many houses, is in the foyer and dominates the space. It is the first thing anyone sees so it needed to be fabulous. Thanks to Runrug, it is!”

Runrug 5 star review on 31st October 2024

Helpful Report

Posted 3 months ago

Thank you so much for your glowing 5-star review! We're thrilled to hear that you're so pleased with your stair runner and that the installation went smoothly. It's wonderful to know that the pattern you chose has made such a fabulous impression in your foyer—those first impressions are so important! We appreciate your kind words and are always here to help if you need anything in the future. Enjoy your beautiful staircase!

Posted 3 months ago

“Our first order from Runrug, very pleased with purchase of hall runner.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you are pleased with your hall runner. It’s always great to know our products are meeting our customers' expectations. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new addition!

Posted 3 months ago

“Thick pile, overall good quality and worth the cost.”

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Posted 3 months ago

Thank you so much for your fantastic 5-star review, Bruce! We're thrilled to hear that you’re pleased with the thick pile and overall quality of your rug. It’s always great to know that our products are worth the investment for our customers. If you ever have any questions or need assistance, feel free to reach out. Enjoy your lovely new addition!

Posted 3 months ago

“I am dry please with the runner, it is what I expected. Thank you.”

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Posted 3 months ago

Thank you for your lovely 5-star review! We're so pleased to hear that you're delighted with your runner and that it met your expectations. If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your new addition!

Posted 3 months ago

“Very happy with hallway runner.lovely carpet and fast tracked delivery.would highly recommend runrug.”

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Posted 3 months ago

Thank you so much for your wonderful 5-star review, Janyce! We're thrilled to hear that you're very happy with your hallway runner and that it arrived quickly. Your recommendation means a lot to us! If you need any assistance in the future, please feel free to reach out. Enjoy your lovely carpet!

Posted 3 months ago

“Excelent service and cant fault product or delivery”

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Posted 3 months ago

Thank you so much for your fantastic 5-star review, David! We're thrilled to hear you had an excellent experience with our service and that you're happy with your product and delivery. Your satisfaction means the world to us! If there's anything more we can assist you with in the future, feel free to reach out. Enjoy your new purchase!

Posted 3 months ago

“we are very pleased with the rugs although we did find them a bit expensive”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review, Martin! We’re thrilled to hear that you’re pleased with the rugs. We understand that finding the right balance in pricing can be important, and we appreciate your feedback. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful new rugs!

Posted 3 months ago

“Perfect fit just as advertised good quality as well. Delivered on time. Very happy with the rug. I'll order again.”

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Posted 3 months ago

Thank you so much for your fantastic 5-star review, Michael! We're thrilled to hear that your rug fits perfectly and meets your expectations in quality. It's great to know we delivered on time as well. We can't wait to see you back for your next order! Enjoy your beautiful rug!

Posted 3 months ago

“Lovely rug much better than the photo”

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Posted 3 months ago

Thank you so much for your lovely 5-star review, Janet! We’re thrilled to hear that the rug has exceeded your expectations and looks even better in person. Your satisfaction means a lot to us! If you need anything else, just let us know. Enjoy your beautiful new rug!

Posted 3 months ago

“Quick easy ordering online. Carpets arrive quickly, actually a day earlier. Carpets exactly as described and exactly what I wanted. First time buyer but would look at runrug 1st for future purchases.”

Runrug 5 star review on 29th October 2024

Helpful Report

Posted 3 months ago

Thank you so much for your incredible 5-star review, Brian! We’re thrilled to hear that your ordering experience was quick and easy, and that your carpets arrived even sooner than expected. It's great to know they match your expectations perfectly. We look forward to being your first choice for future purchases. If you need anything else, feel free to reach out. Enjoy your new carpets!

Posted 3 months ago

“After seaching everywhere for a pair of runners to fit our akwardly shaped hallway, we came across the Runrug website. Such a wide choice of patterns and sizes, we were spolit for choice. Our order arrived very quickly and well packaged. Very happy with our purchase.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review! We're thrilled that you found the perfect runner for your uniquely shaped hallway on our website. It's great to hear that you appreciated our wide selection and that your order arrived quickly and well packaged. If you need any further assistance or have any questions in the future, feel free to reach out. Enjoy your lovely new runner!

Posted 3 months ago

“Excellent on line service. Quality of carpet very good. Delivery also good. Will be ordering again.”

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Posted 3 months ago

Thank you so much for your outstanding 5-star review, Angela! We’re thrilled to hear that you had a great experience with our online service and that you’re pleased with the quality of your carpet. It’s wonderful to know the delivery went smoothly as well. We can't wait to see you back for your next order! Enjoy your new carpet!

Posted 3 months ago

“Très beau tapis à 98 € livraison gratuite parfait je recommande deux jours après un autre tapis 83 € 15 € de livraison, j’ai pas compris déçu”

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Posted 3 months ago

“I am very pleased with my purchase & the delivery was as stated.”

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Posted 3 months ago

Thank you so much for your excellent 5-star review, Linda! We’re thrilled to hear that you are pleased with your purchase and that the delivery met your expectations. Your satisfaction is our priority, and we’re here to help if you need anything else in the future. Enjoy your new addition!

Posted 3 months ago

“Arrived in good time. Secure packaging. Rugged feel and very good looking. Went down easily and looks great as a finished runner.”

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Posted 3 months ago

Thank you for your wonderful 5-star review! We're thrilled to hear that your runner arrived on time and in secure packaging. It's fantastic that you love the rugged feel and appearance of your new runner. If you need anything else or have any questions, please don’t hesitate to reach out. Enjoy the new addition to your space!

Posted 3 months ago

Runrug is rated 4.8 based on 6,700 reviews