Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,714 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered three items One of the items was the wrong size I’m still waiting for a replacement”

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Posted 1 year ago

Hi Jim, Thank you for leaving us a review. I am very sorry to hear that we made a mistake when preparing your order. I can see that we have been in contact with you and we have sent out the correct width replacement for you. I am however, sorry to advise that the parcel has been delayed due to being missorted to the incorrect depot. Evri are aiming to get this parcel back on track to you, as soon as possible. We will continue to monitor this for you to ensure that it reaches you, as soon as possible. Please don't hesitate to reach out to us, if you have any questions or concerns. Thank you. Runrug.

Posted 1 year ago

“Great rug which was a donation for gods house.”

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Posted 1 year ago

“Excellent service from ordering to rug arriving within 4 days. Love rug too,good quality and colour.”

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Posted 1 year ago

“First choice was unavailable, due to damage, I selected an alternative and it was delivered the next day . Excellent service 👍”

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Posted 1 year ago

“Excellent product, very prompt delivery, fair priced, and helpful and courteous customer service, well pleased. Five stars”

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Posted 1 year ago

“Great quality rug. Really good to be able to have specific sizes available and still get the rug within a couple or days.”

Runrug 5 star review on 12th February 2024

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Posted 1 year ago

“Excellent runners just what we wanted”

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Posted 1 year ago

“I ordered the rug just before Christmas they did advise there was delay from the manufacturer, but to be fair they kept me fully updated and there was no urgency for me. They did offer for me to cancel. It came when they said but the carpet is a good product and very pleased. Only reason for not giving 4 stars was they advertised a delivery date and in fact it was not isnt stock.”

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Posted 1 year ago

“Very pleased with purchase. Prompt delivery. Thank you!”

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Posted 1 year ago

“Realy pleased with my 2 new tartan runner rugs. Good quality and very quick delivery”

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Posted 1 year ago

“I ordered just a sample to see how an actual piece of carpet would look on the stairs...... I'm still in the evaluation mode and have other samples to consider..... Thanks for making samples available!”

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Posted 1 year ago

“Easy ordering and fast shipping.”

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Posted 1 year ago

“Very happy with our purchase. The rug was perfect for our entry. Color was exactly as advertised and sizing was perfect. Delivery was really fast as well.”

Runrug 5 star review on 11th February 2024

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Posted 1 year ago

“I am STILL waiting for my order to arrive. It seems to be lost in the UPS shipping process.”

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Posted 1 year ago

Hi Jeffrey, Thank you for leaving us a review. I am very sorry to hear that this has happened. I can see that we have now spoken with you and that we are putting this right for you. A replacement rug is being dispatched from our warehouse tomorrow! This should be with you early next week. Thank you. Runrug.com

Posted 1 year ago

“Delivered on time by evri. Very nice looking rug just what I was looking for.”

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Posted 1 year ago

“Fabulous, elegant rug. Looks exactly what the description say. Colours and quality perfect”

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Posted 1 year ago

“very pleased with order. Rugs soft underfoot.”

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Posted 1 year ago

“Haven’t received our full order . Did email them No reply . Not good service”

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Posted 1 year ago

Hi Mark, Thank you for leaving us a review. I am very sorry to hear that there has been a problem with your delivery. I can see that we have now spoken with you and that we are putting this right for you. A replacement rug was dispatched from our warehouse today! This should be with you in time for the weekend. Thank you. Runrug.com

Posted 1 year ago

“Ordered a hallway runner, the colour and style is just perfect. Good to be able to order length and width to what was required.”

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Posted 1 year ago

“Nice quality hall runner. Good price”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,714 reviews