Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

“The rug came very quickly sadly it wasn’t what I was looking for. I returned it straight away but so far I haven’t been refunded so not sure if I would order from you again”

Helpful Report

Posted 8 months ago

Hi Diane, Thank you for taking the time to leave us a review. I am very sorry to hear the rug wasn't suitable! However, I am pleased to hear the delivery was very quick. With regards to your refund, I am afraid it doesn't appear that the return has reached our warehouse yet. The moment it does, we will of course initiate the refund process. If you have a return tracking number that you can provide for us, this will be very much appreciated. Please send this directly to help@runrug.com. Thank you.

Posted 8 months ago

“The product that I ordered is good. As I ordered 5.40m x 80cm , due the long length, it was not cut properly , shape of the cut is very odd. The runner rolls up leaving lumps along the length .”

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Posted 8 months ago

Hi Sreedevi, Thank you for taking the time to leave us a review. I am very sorry to hear you are experiencing some issues with your new rug. Looking at the image you've provided, it appears to be too big for where it has been placed. Is this the case? We'd be more than happy to look to correct this for you. Could you please contact us directly with some additional images and we'll do everything we can to help you. help@runrug.com Thank you.

Posted 8 months ago

“Not what I expected no pile but a match to another rug so keeping,”

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Posted 8 months ago

Hi Patricia, Thank you for taking the time to leave us a review. I am very sorry to hear that the thickness of the rug is not what you expected. As advertised, the thickness is only 2mm. The description does also go on to state that this rug is suitable for outdoor and indoor use and it is made using a flatweave technique. Flatweave rugs don't really have any pile to them. They are very durable and this makes them suitable for all high traffic areas in your home. Please don't hesitate to contact us directly, if you would like to exchange or return your order. We're always happy to support and advise you. Thank you.

Posted 8 months ago

“My rug was damaged. Looks like the thread on the edging has been pull thru the shrink wrap. I’ve submitted a picture I have not opened. But I will have my contractor to open and review the condition”

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Posted 9 months ago

Hi Kathy, Thank you for taking the time to leave us a review. I am extremely sorry to see that the rug has been damaged in transit. We will report this to our courier manager, for him to investigate. In the meantime, please do contact us directly if you require a replacement. We're more than happy to help you with this! Help@runrug.com Thank you.

Posted 9 months ago

“I love the rug. It’s exactly what I wanted . I gave it 3 stars because Ii paid an extra £5 for next day delivery and it took about 5 days after that to arrive . I had also sent 2 emails to enquire about the late delivery”

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Posted 9 months ago

Hi Susan, Thank you for leaving us a review, we're very pleased you love the rug! We're quite disappointed to hear this regarding the delivery though! Looking at your order information we can see that the order was placed on 'Thursday May 23rd'. The tracking information then states that it was delivered successfully on 'Friday May 24th'. Had you perhaps ordered something else from a different company, which was late? We hope to see you again soon! Thank you.

Posted 9 months ago

“Actual rods very good but they don't manufacturer these, the wood screws that came with them very cheap I'm a carpenter I know what I'm saying poor quality rusty as well poor quality”

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Posted 9 months ago

“Love the pattern and length. Quality not sure if it was worth whstvi paid”

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Posted 9 months ago

Hi Sue, Thank you for leaving us a review. We're pleased you are happy with the pattern and the length. We are sorry to hear that you feel the quality lets it down. The product you've purchased is actually very popular and is of wilton-grade quality. It has a thickness of 9mm and is soft and comfortable. Naturally though, it is not a wool product, it is 100% Polypropylene. Polypropylene is very durable and lasts for many years. We do understand that our customers will have different tastes though! Therefore, if you would like to return it to us, please contact us directly and we'll be happy to help you with this. help@runrug.com Thank you.

Posted 9 months ago

“took forever to be delivered & even then was a day out.”

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Posted 9 months ago

Hi John, Thank you for leaving us a review. I can see that your order was placed on a Friday and only 'Standard Delivery' was selected. I am afraid that we also do not operate on a weekend. Our deliveries are therefore week-days only. I can see that the estimated delivery date on your order confirmation was May 10th. Looking at the tracking information, your order arrived a day early on May 9th. All information regarding our delivery days/times can be found on the Delivery & Returns page, on our website. Thank you.

Posted 9 months ago

“Lead times are out of this world! Im still wondering if i got scammed or not, im hoping that it shows up as i ordered it 8 weeks ago and have had no contact since.”

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Posted 10 months ago

Hi Zach, Thank you for your review. I've just had a look at your order and unfortunately, the product you purchased was only available on pre-order, at the time of purchase. We do give this information for our customers on the product listing page, the basket page and on the delivery date page. I can also see that the delivery date was quoted for you, on your order confirmation. It was 'June 4th'. However, you'll be pleased to hear that this stock arrived last week and your order has now been dispatched early. An email would have been sent out to you, to confirm this. (Please check your junk/spam email folders). I'd therefore expect your delivery to be completed either today or tomorrow. Please contact us directly, if you have any further concerns or you would like to ask us any questions. help@runrug.com Thank you.

Posted 10 months ago

“Very creased due to being rolled up just hope it flattens out if not will contact customer service again”

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Posted 10 months ago

Hi Allyson, I am sorry to hear this, however, after seeing the images you've sent to us via email, I am confident it is nothing to be concerned about. The rug will have just been rolled up for some time and it is likely to just need a bit more time to settle. Regular use/foot traffic will also help the rug to acclimatise and lay flat. If of course you don't see any improvement within a couple of weeks, you're welcome to contact us again. Thank you.

Posted 10 months ago

“Keeps sliding and curling up”

Helpful Report

Posted 10 months ago

Hi Daniel, Thank you for taking the time to leave us a review. I can see that you have the rug on top of an existing carpet. Our anti-slip backed rugs are also anti-slip on carpet, but the effectiveness depends on the thickness of the carpet it is being laid on. The thicker the carpet, the less effective it will be, unfortunately. We generally find that anything with the 'Rubber/Gel' backing is much more effective on hard flooring types. e.g. vinyl, wood, tile etc. Please do let us know if you would like to return it and exchange it for something more suitable. I'll be happy to help with this. help@runrug.com Thank you.

Posted 10 months ago

“Delivery took 1 month longer than stipulated when placing the order. No contact was received from the company as to the delay.”

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Posted 10 months ago

Hi Caroline, Thank you for taking the time to leave us a review. Looking at your order, I can see that the estimated delivery was April 8th, however, it arrived with you on the 26th. I am very sorry for this delay. The supplier of the range you purchased from, delivers stock to us at different times throughout the month. Unfortunately, they do not provide us with exact dates in advance to work with. While we recognise the challenges this may pose, please know that we are reliant on their scheduling and we can only operate based on the information they provide us with. Occasionally, there can be delays which are out of our control. An email should have been sent out to you to provide you with an update. It's possible that this may have filtered into your junk/spam. Thank you.

Posted 10 months ago

“Great price, but not quite sure it was what I was looking for! Will have to live with it for a while. However, the company itself offered a great service and although when ordering it the estimated time of arrival was 4/8 weeks, it arrived with 5 days.”

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Posted 10 months ago

Hi Jamie, Thank you for taking the time to leave us a review. I am sorry to hear that it wasn't what you expected. However, it's great news that you were happy with our service and the delivery was early! We do offer a 30 day returns policy for most of our products, therefore, if it isn't right for you, please reach out to us directly and we'll be more than happy to help you find something more suitable. help@runrug.com Thank you.

Posted 10 months ago

“Quick delivery. As seen on photo. However the quality was below average considering it was not that cheap as expected a thicker pile. Nice design”

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Posted 10 months ago

Hi, Thank you for taking the time to leave us a review. The Cheops rug you've purchased is infact one of our best sellers! However, we do understand that it does not have your average thick, plush pile. It is just a different style of carpet. The products thickness is listed in the product information on our website (5.4mm) and we do also explain that it has a "firm feel and offers little comfort. This product is not made to be luxurious, it is made to be very durable and practical". We do understand that people will have different tastes and preferences. Therefore, if you would like to arrange a return, please do contact us directly. help@runrug.com Thank you.

Posted 10 months ago

“It' s ok, but we wanted a heavier runner, this curls up at the edgers. Like the colour.”

Helpful Report

Posted 11 months ago

Hi Maya, Thank you for taking the time to leave us a review. The product you have purchased is listed as being only 2mm thick and is suitable for outdoor and indoor use. Therefore, I am afraid it isn't a plush, thick pile rug. It is also not uncommon for rugs to curl up at the corners, especially if they have been tightly rolled up for transportation. This can cause the fibres to become compressed, and as a result, the corners may appear to curl up when the rug is unrolled and laid out in your home. However, this is not a sign of any manufacturing defect or quality issue with the rug. It may take a bit of time for the rug to fully acclimatise and for the corners to lay flat. If you have any further concerns or you would like to speak to us. Please contact us directly. help@runrug.com Thank you.

Posted 11 months ago

“Good quality product but the colour is much darker than I expected 😕 it's more dark blue than grey . It was to lie discreetly on top of a grey hall carpet, but it stands out alot. Maybe the colour guide pictures could be a bit more accurate or the colour description.”

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Posted 11 months ago

Hi Sarah, Thank you for leaving us a review. As I hope you can understand, colours are very often interpreted differently by different people. Blues and Grey's can be extremely similar, sometimes. Additionally, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. You can also purchase small samples from us, if you wish. Please don't hesitate to contact us directly, if you would prefer to return it to us. We're more than happy to work with you. Thank you.

Posted 11 months ago

“Love the color and design of the rug but the ends were not finished and looked like cut off of a roll of carpet - one side had more black than the other side - not even.”

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Posted 11 months ago

Hi Evelyn, Thank you for leaving us a review. The product you have purchased does not require a bound edge. This is shown quite clear in the images provided on our website. If we were to add a bind to this style of rug, it would potentially damage it. It is manufactured in such a way that it will not pull or fray. With regards to the border being uneven, I am very sorry about this. This is not something that we have witnessed on this range before. Would you please reach out to us directly, to provide us with some photos so that we can look into this for you. help@runrug.com Thank you.

Posted 11 months ago

“It wasn’t what I had expected. Although I loved the idea of custom sizing since my area iOS not standard, it was not quality for an indoor area. This was most definitely an outdoor material. Rough to walk on , no backing. I will not use it in the area for which I purchased it for.”

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Posted 11 months ago

Hi Lupita, Thank you for your review. I am very sorry to hear that it wasn't what you expected. As it explains in the product description, the Aztec range has quite a firm feel and they offer very little comfort. This range is not made to be plush and luxurious, it is made to be durable and practical. Typically, this type of carpet is used in offices, schools, shops etc. It also has a black rubber backing, this is of course what makes the product non-slip. Please contact us directly if you would like to arrange a return, we'll be more than happy to help with this. help@runrug.com Thank you.

Posted 11 months ago

“Not as expected”

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Posted 1 year ago

Hi William, Thank you for taking the time to leave us a review. We are sorry to see that your purchase was not what you expected. Please do feel free to contact us directly if you would like some assistance. We'd be more than happy to arrange an exchange or refund for you, if this is what you would like. We will wait to hear from you. help@runrug.com Thank you.

Posted 1 year ago

“Efficient service but not all that happy with the rug. Has lots of ridges in it ….presumably from previous folding. Hopefully they will disappear over time.”

Helpful Report

Posted 1 year ago

Hi Judith, Thank you for taking the time to leave us a review. First and foremost, we want to assure you that our team takes great care in handling and packaging our rugs. We never fold them during the packing process; instead, they are always carefully rolled to maintain their quality and integrity. It's important to note that due to the nature of the materials used and the process of shipping, some rugs may develop ridges or waves upon unrolling. However, this is typically temporary and is easily resolved with a bit of time and patience. Rugs often need a short period to settle and acclimatise to their new environment, especially after being tightly rolled during transit. We recommend laying the rug flat in the desired location and allowing it some time to relax and flatten naturally. You may also try placing some weight along the ridges to help expedite the process. In most cases, you'll find that any ridges or waves will diminish over time, leaving you with the smooth and beautiful rug you envisioned. Please don't hesitate to reach out to our customer support team, if you have any additional concerns or questions. Thank you.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews