Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,739 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Love my new runner it fits perfect beautiful colours”

Helpful Report

Posted 1 year ago

Hi Bernard, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“First class service I cannot fault this company and would thoroughly recommend”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“It is very pretty and comfy to walk on, but it keeps moving and getting wrinkles in it, even though I have it on a very high-quality rug pad. I do not know if this is a problem with the rug pad or the carpet, or if either one is somehow crooked. I am continually shifting the rug and/or pad to straighten them out in my hallway.”

Helpful Report

Posted 1 year ago

Hi Loesje, Thank you for your review. I am very sorry to hear you are experiencing some movement with your rug. We understand that this can be frustrating. The problem can stem from a variety of factors, including the thickness of the carpet it is laid upon, the surface cleanliness of the floor and the rug pad's underside. Also, If the floor is uneven or sloped, it could contribute to the rug's movement. Of course, if the rug has been placed on top of a hard floor, e.g. wood, vinyl or tile, It could be a problem with your underlay padding. It can be quite difficult to keep rugs still when they're on top of another carpet. You could try double-sided carpet tape, around the edges. Please do reach out to us if we can help with anything or if you would like to discuss this further. Thanks! Runrug.

Posted 1 year ago

“Great service and an excellent quality runner!”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Sent the wrong size, twice. Customer service was helpful, but those that actually fill the orders are not paying attention.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our service! Although we're very sorry to hear this happened, we're happy to see you had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope you'll visit us again soon! Runrug

Posted 1 year ago

“These guys are great! The runner was months late in getting to me, but Joe provided a discount and such great customer service that it was worth the wait. The runner has arrived and it's very good looking. Thanks for a great product and great service, Joe!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with a member of our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Smooth transaction. Timely delivery. Item wrapped well for postage. Looks like good quality however it is a gift so haven’t seen it on the floor yet”

Helpful Report

Posted 1 year ago

Hi Eileen, Thanks for the review! Your positive comments are appreciated and we're pleased to see you're happy with your purchase. Thanks again! Runrug

Posted 1 year ago

“I needed some help locating carpeting to fulfill a particular function and Joe Bloomfield was extremely helpful in locating something for me which was perfect.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with a member of our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Runrug was amazing. We had our runners within 1 week of placing our order. Even though they shipped one at the wrong size, they were very very quick to ship another at the right size. The staff that I dealt with was very accommodating and patient and very professional. I would absolutely use Runrug again and again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Runrug has an amazing selection and the ship time is unbelievable! I have already recommended a few friends and family! I will absolutely use them again!”

Helpful Report

Posted 1 year ago

Hi Lori, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Particular item I ordered was actually out of stock but they refunded as soon as I requested one”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for taking the time to review our company. We're sorry that the item you ordered was unavailable, however, we are pleased that you are happy with how this was handled. Many thanks. Runrug

Posted 1 year ago

“Arrived promptly, looks great, used Runrug before, great selection, would recommend”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“A very efficient and well run organisation.”

Helpful Report

Posted 1 year ago

Hi Dennis, Thank you for taking the time to review our company! We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Product as expected. High initial quality, fast delivery”

Helpful Report

Posted 1 year ago

Hi Sanford, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Another great rug from these people,free delivery and just what I wanted colour wise.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Super happy with this purchase, looks great and feels lovely underfoot, very pleased. Thank you.”

Helpful Report

Posted 1 year ago

Hi Adam, Thank you for taking the time to review our product! We're delighted to see you're happy with your purchase. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I was impressed with the quality of my rug. It was a perfect fit. I will be replacing to other runners with one of yours now that I see how nice it is to have rugs cut to my desired length. It’s a life saver when you have aging dogs.”

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Posted 1 year ago

Hi Lillian, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“They sell amazing rugs. Good quality for affordable prices. I would highly recommend them. The only issue we had is the delivery time. We received the rugs almost 2 weeks later than it was promised. But it was worth to wait for them. I would buy again.”

Helpful Report

Posted 1 year ago

Hi Edit, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“these rugs are very good quality”

Helpful Report

Posted 1 year ago

Hi Derek, Thank you for taking the time to review our product! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very nice runner and soft to walk on. Thanks.”

Helpful Report

Posted 1 year ago

Hi Sylvia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,739 reviews