Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“We were notified that when they were about to dispatch our stair runner, they discovered some damage. They notified us this within a couple of days of receiving our order. We were asked if we wanted to choose an alternative as it would probably be about 2 weeks before they could get a replacement carpet from their supplier. We decided to wait as we were in no hurry. However, the underlay was delivered as per schedule. We received our stair carpet sooner than expected. Good communication and exceeded our expectations. Would recommend this company.”

Helpful Report

Posted 1 year ago

Thank you, Douglas, for your kind review and 5-star rating of Runrug. We are glad to hear that, even in light of the damage discovered while dispatching your stair runner, your experience still exceeded your expectations. It's nice to know that you were well-supported with excellent communication and that you received your product earlier than expected. We really appreciate the positive feedback and are so pleased you would recommend Runrug.

Posted 1 year ago

“First class product and service.”

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Posted 1 year ago

Thank you for your kind words and your 5-star rating! We appreciate that you consider us to be providing both a first-class product and service.

Posted 1 year ago

“Very helpful with any query’s”

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Posted 1 year ago

Thank you so much for giving Runrug a five-star rating! We are so pleased to hear that you found us very helpful with any query you had. We appreciate that you took the time to share your positive experience with us.

Posted 1 year ago

“Lovely smart rug which I am using as a hall runner. Excellent product.”

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Posted 1 year ago

Thank you so much for your excellent review and the 5-star rating of Runrug! We're glad to hear you're enjoying the ‘Lovely smart rug’ you ordered as a hall runner. We appreciate your kind feedback, thank you!

Posted 1 year ago

“I quickly found the perfect runner. Shipping was fast and it arrived in perfect shape. Great experience!”

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Posted 1 year ago

Thank you, Jay, for your 5-star rating of Runrug! We're so glad that you quickly found the perfect runner to meet your needs. Thanks again for your feedback!

Posted 1 year ago

“Good quality”

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Posted 1 year ago

Thank you so much, Claudia, for your 5-star rating of Runrug. We are so glad you were satisfied with the good quality of our rugs! Thank you for being a loyal customer. We appreciate it!

Posted 1 year ago

“The runner looks good, arrived very quickly and is very good quality. We are very satisfied and will order again in the future”

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Posted 1 year ago

“Your runrug was just what I needed to make my stairway project Pop!!! It's like walking into a new house!!!”

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Posted 1 year ago

Thank YOU, Michael, for your 5-star rating of Runrug! WOW, what a brilliant review, your staircase looks amazing!

Posted 1 year ago

“I received my rug very quickly. It seems to be a very good quality runner and the anti-slip mat works great.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We're happy you your satisfied with your order. We appreciate your feedback!

Posted 1 year ago

“We are pleased with our new rugs. They aren't too thick or too thin, just what we needed.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are delighted to hear you found your perfect runner!

Posted 1 year ago

“Quality, price, choice and service was spot on. Loved the online room view facility. My hallway runner looks exactly the way I expected. So thrilled with the service and the quality that I bought a second runner, to match, for the landing! I would definitely buy from Runrug again and would highly recommend.”

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Posted 1 year ago

Thank you so much June for the wonderful 5-star rating! We appreciate that you liked the quality, price, choice and service, as well as the online room view facility. We are so glad to hear that your hallway rug looks exactly how you expected and that you ended up being so satisfied with it that you bought a second runner! It's great that you would gladly buy from us again and recommend us to others, and we can't thank you enough for taking the time to rate us.

Posted 1 year ago

“Love these guys, fast, efficient and the quality is great.”

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Posted 1 year ago

“The runner purchased seems of good quality and does exactly what is required. My main grumble is with the marketing side. The web site identifies that it is available for delivery by a particular day but doesn't identify that you have to pay extra for that. In addition when I signed up for the newsletter it sent me a message giving a 5% discount on my first order. However when you put the code into the order it confirms that the code is correct but it is not applicable to the purchase being made (probably because the item is identified as "being in the sale". These are minor things but why don't the company just be honest about the terms and conditions”

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Posted 1 year ago

Hi Stephen, We welcome and understand your feedback, our customers' feedback is a big part of helping us moving forward. At the same time, we are thrilled to hear that you are happy with your order. Thanks for your feedback, it is much appreciated!

Posted 1 year ago

“Beautiful runner for hall delivered quickly. Very good customer service from Runrug. Great quality carpet.”

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Posted 1 year ago

Thank you for your 5-star rating, Yvonne! We are delighted that you are pleased with your experience of Runrug. We love to hear that the runner you purchased for your hall was delivered quickly and that our customer service has been great. We are also very pleased that you are pleased with the quality of the carpet. Thank you for your kind words!

Posted 1 year ago

“Very good service and was kept up to date with delivery time.”

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Posted 1 year ago

Thank you, Janet, for your 5-star rating of Runrug! We are so glad you had a very good experience with the service and were kept up to date with delivery time. It means a lot to us and we truly appreciate your support.

Posted 1 year ago

“The price was fair, shipping was fast, and the quality is amazing!! Very happy with this purchase!”

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Posted 1 year ago

Thank you so much for rating Runrug 5 stars and for the positive feedback! We're so glad to hear that you got a great deal and were happy with the price, shipping and quality. Thank you for choosing Runrug!

Posted 1 year ago

“I am trying to return the rug and are having difficulties returning it. I need help!”

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Posted 1 year ago

Hi Ursula, Sorry to hear you having difficulties returning your rug. If you haven't already, please contact us (help@runrug.com) and we can help you with this :)

Posted 1 year ago

“High quality, great color and comfy to walk on. Says it all for a rug. Love my runner!”

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Posted 1 year ago

Thank you so much for your 5-star rating, Karen! I'm so glad you love your runner! Thanks again for your review!

Posted 1 year ago

“I unrolled and laid the runner as advised however I cannot get the runner to stay flat despite several attempts. I have tried reversing the direction in the hall but the runner keeps rumpling and is a trip hazard. I have attached a photograph of the problem.”

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Posted 1 year ago

Hi Alexander, Again I'm sorry to hear this, but I'm over the moon I could assist you in returning this :) Kind regards, Josh

Posted 1 year ago

“Good runner, and delivered quickly. Time will tell.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are happy to hear that you enjoyed your experience. We look forward to you coming back and trying us out again in the future.

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews