Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Friendly and quick service I can’t fault them, Would certainly use them again.”

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Posted 1 year ago

Thank you for the five-star rating, John! We really appreciate you taking the time to leave such a glowing review. We value your loyalty and are thrilled you had such a positive experience with our friendly and quick service. We look forward to serving you again soon!

Posted 1 year ago

“Delighted with my purchase. Exactly as described and perfect size for my hallway. Delivered on as specified & on time.”

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Posted 1 year ago

Thank you so much, Elizabeth, for your 5-star rating of Runrug! I'm so glad to hear that you are delighted with your purchase and that it was exactly as described. It's great to hear that it was delivered on time too. Thank you again for your review!

Posted 1 year ago

“First Class. Good product, great price and super fast delivery. Thanks again.”

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Posted 1 year ago

Thank you Stephen for your amazing 5-star rating of Runrug. It's always a pleasure to hear when our customers enjoy their experience with us. We are glad to know that the product, price and delivery met your satisfaction. Thank you for your support!

Posted 1 year ago

“Very good choice of colours, designs, lengths and widths.”

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Posted 1 year ago

Thank you Len for your 4-star rating of Runrug. We are thrilled that you noticed our very good choice of colours, designs, lengths and widths. We hope you find great satisfaction in your Runrug purchase.

Posted 1 year ago

“Carpet really pleased with but paid for next day delivery but turned up four days later.”

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Posted 1 year ago

Thank you for your 5-star rating of Runrug, Anthony. We really appreciate it! We're sorry to hear about the issue with your next-day delivery, but we're really pleased you're happy with the product. If you would like some assistance regarding the shipping, please contact our 'Customer Service Team' at help@runrug.com We're grateful for your loyalty to Runrug. Thank you!

Posted 1 year ago

“Big thank you to Runrug it's hard ordering online especially something like rugs, however I am thoroughly delighted with my new rugs they fit perfectly are of excellent quality and the finished is perfect. So THANK YOU”

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Posted 1 year ago

Thank you so much for your kind words, Jean! We are incredibly happy to hear that, and we appreciate you taking the time to let us know how pleased you are with your new rugs. We put a lot of effort into making sure our customers have the best possible experience when ordering with us, so we are truly delighted that this has been the case for you. Thank you for your ongoing support of Runrug!

Posted 1 year ago

“Fantastic quality”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug! We are very happy to hear that you appreciate the quality of our product. Your satisfaction is our top priority, and we are glad that your experience with us has been positive. Thank you again for choosing Runrug!

Posted 1 year ago

“This is the third runner I've purchased. I won’t go anywhere else. They’re stunning.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, Lindy! We are so glad to hear that we have been able to help you find that perfect runner for you again. We can't thank you enough for your loyalty and it will be an honour to see you again soon :)

Posted 1 year ago

“Top quality and very fast process , will be ordering more shortly”

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Posted 1 year ago

Thank you so much, Ralph, for your amazing 5-star rating of Runrug! Your kind words, “top quality and very fast process,” mean a lot to us. We are so glad you are a loyal customer and we look forward to your next order!

Posted 1 year ago

“Delivery was quick. Only took 3 days to arrive which was good”

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Posted 1 year ago

Thank you for the 4-star rating! We are delighted you were pleased with the speed of delivery. We appreciate your kind words and hope you are enjoying using your product.

Posted 1 year ago

“Quality not what I had hoped for.”

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Posted 1 year ago

Hi Stephanie, We are sorry to hear the quality wasn't what you were expecting. For any assistance with this, please contact our Customer Service Team at help@runrug.com. Thank you for your feedback :)

Posted 1 year ago

“Good cmmunication from customer services especially Joe Bloomfield, who is very helpful. Good choice of product & excellent quality. Articles are modestly priced & the delivery is super quick. I would recommend this company to others. Rathin Gupta a genuine purchaser.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful rating and for taking the time to share your pleasant experience with Runrug, Rathin. We are proud of the excellent service that Joe provided and your message has been passed on to him :) We are delighted to hear that you were pleased with the all-round Runrug experience!

Posted 1 year ago

“Very happy with my rug. Exactly what i was expecting. Fast delivery. No complaints at all.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We're so glad to hear that you were very happy with your rug and that it was exactly what you were expecting. We really appreciate your feedback and your support!

Posted 1 year ago

“I would like nothing better than to leave you a glowing review, and while I know you gave it to EVRI on 2 Nov., I am still awaiting delivery. In my experience, EVRI takes longer than 2nd class post.”

Helpful Report

Posted 1 year ago

Hi David, Sorry to hear your order encountered a delay. I hope this is now sorted, however, if you still require assistance, please reach our to our customer service team (help@runrug.com)

Posted 1 year ago

“Received quickly and solved problems promptly”

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Posted 1 year ago

Thank you for your 4-star rating of Runrug, Margaret! We really appreciate you taking the time to leave a review and are glad to hear that you received your order quickly and that our customer service team solved any problems quickly and promptly!

Posted 1 year ago

“Excellent value and service”

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Posted 1 year ago

Thank you, Jinette, for the 5-star rating of Runrug! It's reassuring to know you enjoyed the excellent value and service we provide. We strive to ensure our customers are 100% satisfied and appreciate your feedback.

Posted 1 year ago

“Very good as expected”

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Posted 1 year ago

Thank you so much, David, for the 5-star rating of Runrug! We appreciate your kind words and are very pleased that your experience met our expectations.

Posted 1 year ago

“Great quality. Looks like in the pictures.”

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Posted 1 year ago

Thank you Sabrina for your generous 5-star rating of Runrug! We are glad that you are happy with the great quality and that the rug looks like the pictures. We appreciate your feedback!

Posted 1 year ago

“Top quality carpet very good price, excellent service thank you”

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Posted 1 year ago

Thank you so much, Simon, for your wonderful 5-star rating of Runrug! We pride ourselves in providing top-quality carpet at very good prices. Thanks again!

Posted 1 year ago

“We have not received our order or an update”

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Posted 1 year ago

Hi Lynn, We are disheartened to hear you have not yet received your order. I hope this is now with you, however, if you still need assistance with this matter... Please contact our 'Customer Service Team' (help@runrug.com)

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews