Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,706 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Still waiting for delivery as DHL delivered to wrong address”

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Posted 6 months ago

Hi Tim, Thank you for leaving us a review. I am very sorry to hear that this has happened. However, thank you for letting us know. If you don't contact us, then we won't know. We're always here to help and support with whatever you need. I will now arrange for a 2nd sample to be dispatched from our warehouse and delivered to you correctly. This should be with you on Friday, by the end of the day. Thank you.

Posted 6 months ago

“Exactly what we were hoping for! It looks nice and feels to be good quality. I love the bars that secure the rug in place! My husband and I easily installed in under an hour.”

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Posted 6 months ago

“Easy to order delivered quickly and very good quality looks good very pleased with it”

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Posted 6 months ago

“Very good quality we love it ❣️”

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Posted 6 months ago

“Exspected a better quality its to thin and light and no good for a tiled floor" it keeps sliding when walking on it and you have to put it back in place again and again. Sorry but Wouldn't by again definitely not worth £31 pound.”

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Posted 6 months ago

Hi Raymond, Thank you for taking the time to leave us a review. We are sorry to hear that the product did not meet your expectations. All of our products have a detailed description and the product listings do tell you what the thickness and the backing is. With the product you've purchased, it has a material backing so we recommend using a non-slip rug underlay to prevent the rug from sliding and moving. Alternatively, we do have many different styles of rugs in our inventory and many of them have a rubber backing, which makes them perfect for use on wood or tiled floors. If you would like to arrange a return, please contact us directly. help@runrug.com Thank you.

Posted 6 months ago

“What can I say?! No negatives, all positives for Customer Service, delivery time and super quality items. Would most definitely recommend.”

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Posted 6 months ago

“Nice rug but I got the size wrong and it’s a bit small! Will order another one!”

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Posted 6 months ago

“Very quick to resolve a customer enquiry and ensure customer receive the order promptly”

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Posted 6 months ago

“Very pleased with rungrug so easy to order and quick delivery,i am very pleased with my runner looks perfect thankyou”

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Posted 6 months ago

“Very nice! Color is as depicted on screen - important when buying a rug. Plush but low profile for my kitchen is perfect. Now, only time will tell as to how they hold up. My only wish is that they would come with a non-skid backing but that's not a deal breaker. Shipping was FAST. Extremely pleased with this purchase!”

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Posted 6 months ago

“Bought a tartan runner to go in our touring caravan. So pleased I am ordering another another one for the other end of the caravan to match.”

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Posted 6 months ago

“Good quality exactly how it looks on the website”

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Posted 6 months ago

“Superb and efficient service.”

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Posted 6 months ago

“Tracking the progress of shipping on my account said product delivered on July 12. But it wasn’t. I emailed with no response. No phone number to call. I had to go buy a different one my carpet install could happen on time. There was no way to canceling. Then a few days later, DHL texted that the carpet was on its way. They left it with my son who was not authorized sign for it. Now, I need to return it but shipping a return will cost me more than I paid for the carpet. So I give no stars because there is no customer service .”

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Posted 6 months ago

Hi Cindy Thank you for your review, although naturally we are very sorry to read about the issues that you have faced here. I have just been reviewing our customer service email system and can see messages from yourself all of which have been responded too by our agents looking to provide advice and support on the delay in the delivery of the runner. Please could I ask, if these have gone into your spam/junk folder? We do endeavour to get back to all of our customers within 1 working day, and are frequently quicker than this. In terms of being able to call us, on our site there is an option to 'contact us' which lists our opening hours and our phone number so that you can speak to a member of the team if required. We also offer a free returns service if you are unhappy with your runner, so there should be no fees for you to pay to return this back to us. If any of the previous messages we have sent are in your junk folder, please reply to those emails to ask for information on how to return, or alternatively, call 1-908-386-4809. We would be happy to support resolving these issues for you. Kind regards runrug.com

Posted 6 months ago

“Item was as described. Dimensions were spot on! Delivery was a couple of days faster than expected.”

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Posted 6 months ago

“Great service with efficient delivery, we love our new stair runner fantastic quality and easy to fit 👍🏻”

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Posted 6 months ago

“Very satisfied”

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Posted 6 months ago

“Excellent customer service. Have not put rug down yet but looks good wiality”

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Posted 6 months ago

“Excellent products at a very reasonable price .The quality is superb thankyou”

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Posted 6 months ago

“Great runner & colour , delivery was on time with regular updates , would definitely recommend ruurug”

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Posted 7 months ago

Runrug is rated 4.8 based on 6,706 reviews