Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,708 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Delivery on time, colour of rug was beautiful”

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Posted 9 months ago

“Nice product, fast delivery, made to measure, what's not to love.”

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Posted 9 months ago

“Lovely runner, item as expected , good quality and colour. Delivery on time.”

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Posted 9 months ago

“Second time buying from Runrug. Previous purchase, a few years ago, was 4 hall runners - still looking good. This purchase was runners for caravan. Excellent quality, super swift delivery to Northern Ireland - Brilliant, Brilliant, Brilliant!”

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Posted 9 months ago

“Excellent value for money, delivered ahead of time!”

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Posted 9 months ago

“Had a rocky start to this experience, my original order was cancelled due to product damage in the warehouse and the pattern being discontinued. Good news was that customer service notified me via email within 12 hours and allowed me to find a substitute product without having to start the purchase process over again. I received the runners expeditiously, within 4 days. I was pleased with the quality of workmanshop and the product features met my expectations. My initial reaction upon opening the package was that they might be a little overpriced. That being said, if they wear as advertised combined with the ability to customized widths and lengths, they will be worth the price.”

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Posted 9 months ago

“Very creased due to being rolled up just hope it flattens out if not will contact customer service again”

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Posted 9 months ago

Hi Allyson, I am sorry to hear this, however, after seeing the images you've sent to us via email, I am confident it is nothing to be concerned about. The rug will have just been rolled up for some time and it is likely to just need a bit more time to settle. Regular use/foot traffic will also help the rug to acclimatise and lay flat. If of course you don't see any improvement within a couple of weeks, you're welcome to contact us again. Thank you.

Posted 9 months ago

“Keeps sliding and curling up”

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Posted 9 months ago

Hi Daniel, Thank you for taking the time to leave us a review. I can see that you have the rug on top of an existing carpet. Our anti-slip backed rugs are also anti-slip on carpet, but the effectiveness depends on the thickness of the carpet it is being laid on. The thicker the carpet, the less effective it will be, unfortunately. We generally find that anything with the 'Rubber/Gel' backing is much more effective on hard flooring types. e.g. vinyl, wood, tile etc. Please do let us know if you would like to return it and exchange it for something more suitable. I'll be happy to help with this. help@runrug.com Thank you.

Posted 9 months ago

“Good shopping experience”

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Posted 9 months ago

“Love this!! Great quality!”

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Posted 9 months ago

“Sorry to say, I am disappointed with my order. The runner I received was simply cut from a larger piece. It had no edge binding, whatever. Furthermore. While being advertized as being dark grey, the runner was, in fact, quite black.”

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Posted 9 months ago

“Very nice sales people. Lovely perfect material. Great prices too. Highly recommend. I will consider this company again soon.”

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Posted 9 months ago

“Excellent Service. Thank You.”

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Posted 9 months ago

“Good communication and service. Plus free delivery too!”

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Posted 9 months ago

“From start to finish it was effortless!”

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Posted 9 months ago

“Rug is just as it appeared on line and arrived very quickly.”

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Posted 9 months ago

“Very easy to order. Website is clear and user friendly. Lots of choice for every taste and budget.”

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Posted 9 months ago

“JUST WHAT THE GOOD LADY WANTED CHEERS”

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Posted 9 months ago

“Very prompt and efficient service”

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Posted 9 months ago

“Lovely mats delivered promptly”

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Posted 9 months ago

Runrug is rated 4.8 based on 6,708 reviews