Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,772 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality not what I had hoped for.”

Helpful Report

Posted 1 year ago

Hi Stephanie, We are sorry to hear the quality wasn't what you were expecting. For any assistance with this, please contact our Customer Service Team at help@runrug.com. Thank you for your feedback :)

Posted 1 year ago

“When I finally get it I will let you know!”

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Posted 1 year ago

Hi Brooke, It's upsetting to hear you haven't received your order yet. If you haven't already, please contact our Customer Service Team at help@runrug.com and we will assist you further :)

Posted 1 year ago

“The sample rug is the exact color needed. However, the sample piece is extremely thin. There is hardly any pile or nap. I contacted customer service on 2 occasions with questions but didn’t receive a response.”

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Posted 1 year ago

“Lovely looking rug however used rug tape to stop it from slipping and then tried to move it around a bit to find that the fibres have been pulled out of the rug in 2 places. Not happy as only just laid it down”

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Posted 1 year ago

Hi, We are very sorry to hear this! Please contact us directly (help@runrug.com) and we will look into this for you.

Posted 1 year ago

“Disappointed that you do not make wider rug runners”

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Posted 1 year ago

“Rug is of a good quality and we are very happy with it but we paid extra for next day delivery and rug did not arrive for 5 days so we were disappointed with that”

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Posted 1 year ago

Hi David, Sorry to hear you had a slight issue with delivery. This could have happened for a number of reasons. If you haven't already, contact us directly (help@runrug.com) and we can look into this further for you.

Posted 1 year ago

“Thank you for fast service this cannot be faulted. The quality of the rug is not what I was expecting but you get what you pay for. Would I use the company again Yes.”

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Posted 1 year ago

“I'm not thrilled. It is pretty but with the thick rubber backing, it does not lay crisply at the bottom of each riser. It is actually loose. I would call it somewhere between acceptable and poor.”

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Posted 1 year ago

“i like the rug and the colour but feels more like outdoor rug and quite rough material”

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Posted 1 year ago

Thank you for your feedback about Runrug! We really appreciate your honest opinion. We are so glad that you like the colours we have to offer. We are committed to making sure our customers are satisfied, and we strive for excellent customer service. Thank you again for being a valued customer!

Posted 1 year ago

“Happy with rug but thought the ends would have been binded. Not sure how to go around it Janette Heeles”

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Posted 1 year ago

Thank you for your review, it is greatly appreciated! We are delighted to hear you are happy with the rug and would like to apologise for any confusion with the binding.

Posted 1 year ago

“Easy ordering process. Disappointed with the tartan hall runner. Lines are not straight in the tartan all wavy doesn't look right.”

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Posted 1 year ago

“Quality of rugs are very good and hardwearing. Delivery very quick. Only issue is the price as shot up since last order...if I were to order same runner I ordered 11 months ago it would now be nearly double the price and that includes 20% off. For this reason 3stars for me”

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Posted 1 year ago

“I haven’t received them yet”

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Posted 1 year ago

Hi Jo, Thank you for your review. We're very sorry to hear that you haven't received your order. Looking at the tracking information we can see that the items were delivered on Monday, July 10th at 12:02pm. Please can you contact us at help@runrug.com to discuss this further? Of course, we'll be happy to do everything we can to support you. Thank you, Runrug.

Posted 1 year ago

“Hello Sorry, but I haven't received yet.”

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Posted 1 year ago

Hi Petros, Thanks for the review! I am very sorry to hear this. I've just checked the tracking information and I can see that it was delivered on Friday, June 23. Please could you confirm that you have now received your order? We're very sorry for any delays that may have occurred during transit. This naturally, is out of our control. We'd therefore appreciate it if you would consider updating your review, to reflect your thoughts on the product you've ordered and also your experience with us here at Runrug.com. Thanks again! Runrug.

Posted 1 year ago

“Nice runner but a bit on the thin side, therefore, not suitable for the intended area. Used elsewhere. I will pay more attention to the thickness when purchasing in future.”

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Posted 1 year ago

Hi David, Thanks for the review! Your positive comments are appreciated, however, we're sorry to hear that you're unhappy with the thickness of the product. We have many different styles and ranges to choose from, at all different thicknesses. We'd be more than happy for you to return that one to us and we can look at exchanging it for you. Would this be something that you'd be interested in? If so, please reach out to us at: helpuk@runrug.com. Thank you. Runrug

Posted 1 year ago

“Buying process was easy enough. Delivery as expected.”

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Posted 1 year ago

Hi Nicholas, Thank you for taking the time to leave us a review. We've responded on your product review to address the issue you've mentioned. This response should also be sent to you in an email. However, we're pleased to hear you found the buying process easy and we're very happy to hear the delivery was prompt for you. We will now wait for your response to our email, so that we can put things right for you. Thank you, Runrug.

Posted 1 year ago

“5/6 weeks delivery, from Belgium, with no communication (no UK manufacturer?). Rug ok but not equally square on both ends.”

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Posted 1 year ago

Hi Raymond, Thank you for taking the time to leave a review. We're sorry to hear that you're not 100% happy with your Cheops Blue Runner. If you would like to get in touch via helpuk@runrug.com we would love to be able to rectify the issues you have with the ends. Regarding delivery time, when your order was placed the Cheops Blue was out of stock and had an expected delivery date of the 5th of May. We work closely with our suppliers to try and get our stock replenished as fast as we can. We look forward to hearing from you. Thanks again. Runrug

Posted 1 year ago

“Quality for the price I paid wasn’t as I was expecting, they are very flimsy poor quality, would not buy from them again, the ends curl up as not a heavy rug, near tripped twice already, as soon as I get better quality it’s gone, not a happy customer”

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Posted 1 year ago

Hi Jim, Thank you for taking the time to review our company! We're sorry to hear that you're unhappy with your purchase. We do offer a free return service for an exchange or a full refund. We have sent an email to you to discuss this with you further. Kind regards Runrug

Posted 1 year ago

“Happy with quality of the runner not so happy with the wait for delivery of the runner”

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Posted 1 year ago

Hi Mary, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. We work very hard to ensure we offer the best quality products at the best prices! We are very sorry for the delay with the delivery. I can see that there was a problem with the last roll of stock, unfortunately, due to a defect we were unable to process your order until our next delivery arrived. Naturally, we would never send out a product with any defects or damage. We hope to see you again soon! Runrug

Posted 1 year ago

“It's not the thickness of carpet pile as expected, disappointed”

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Posted 1 year ago

Hi David, We are sorry to hear that the thickness of the carpet pile did not meet your expectations. We would like to mention that all relevant information regarding the quality, material, and thickness of our carpets is stated on the individual product listing page. We do recommend that our customers read all the available information on our products, before making their purchase, to ensure that they are fully aware of what they are purchasing. We do however understand that sometimes things can be missed and if you would like to return it to us, we'd be happy to assist you. Please contact us directly at: help@runrug.com. Thank you. Runrug.

Posted 1 year ago

Runrug is rated 4.8 based on 6,772 reviews