Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,772 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong size, twice. Customer service was helpful, but those that actually fill the orders are not paying attention.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our service! Although we're very sorry to hear this happened, we're happy to see you had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope you'll visit us again soon! Runrug

Posted 1 year ago

“The runner started fraying since the first day, sadly”

Helpful Report

Posted 1 year ago

Hi Marco, Thank you for taking the time to leave us a review. This particular stair carpet is made using 100% sisal. Sisal is one of, if not the toughest natural fibers that exist in carpets. Sisal is very popular with interior designers for its sculptured basketweave-like texture. The 'Morocco' range is manufactured using a 'flatweave' technique, which ensures that the rug will not fray over time. As a result, a finished or bound edge is not necessary for this particular rug. Occasionally when this product is prepared and cut in the warehouse, there can be some excess threads of sisal left along the cut edge. (This is generally just what has been cut off). I can safely assure you, that this is in no way fraying or pulling. However, if you'd like to contact us directly to provide us with an image, we can certainly look at it for you. We'll look forward to hearing from you. Thank you, Runrug.com help@runrug.com.

Posted 1 year ago

“Stair carpet had a fault that was visible after I laid the carpet. after They sent me a piece to replace that bit. So carpet will have a join. I have a bad heart so it’s an effort to relay. Not really happy as the carpet should’ve been checked before it was sent”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We appreciate your feedback. We take great care in ensuring that all of our products are thoroughly checked before leaving the warehouse. However, occasionally, things can be missed, and we apologise for any inconvenience this may have caused you. As you mentioned in your review, we were able to provide you with an additional piece of carpet to replace the section that had a line fault, free of charge. We are sorry but we cannot accept returns on products that have already been installed. We hope you understand this. We would like to reassure you that 9 times out of 10, stair carpets are installed in smaller sections, and when installed correctly, you cannot see any joins in the carpet, due to the creases in the stairs. Where the back of the tread and the start of the following riser begins. If you would like to discuss this further, please contact us directly at: help@runrug.com. Thank you.

Posted 1 year ago

Hi There, Thank you for leaving us a review. Please accept our sincerest apologies for any inconvenience this may have caused. While our products undergo thorough quality checks before being dispatched, sometimes defects may go unnoticed. We are glad to hear that we were able to provide you with an additional piece free of charge, to replace the affected area. Please note that we take pride in ensuring that our customers receive the best quality products and services. However, please understand that we cannot accept any products back, that have already been installed. Regarding the installation of carpets on staircases, it is common for them to be installed in small sections, which means that you will not see any joins. We want to assure you that our team of experts are always on hand to provide guidance and advice regarding the installation of our products. Please do not hesitate to contact us directly if you have any further concerns or questions. Help@runrug.com. Thank you.

Posted 1 year ago

“Not impressed always looks scruffy and dirty”

Helpful Report

Posted 1 year ago

Hi Collette, Thank you for your review. We're sorry to hear that you're not impressed with your runner. We understand that our customers need to ensure they're getting the right product for their homes, and we, therefore, offer free returns within 30 days if it's not suitable once you've opened it. We've reached out to you to try and get this sorted for you! Runrug

Posted 1 year ago

“Over priced and thickness not what I expected. Not pleased with product .”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you for taking the time to review our company. We are sorry that you were not happy with the runner you received. We would love to have the opportunity to rectify this for you. I have sent an email to see if there is any way we can help. Many thanks, Runrug

Posted 2 years ago

“I know a black carpet can be difficult to keep clean, but this 7ft x 2ft rug at £72.is made of cheap materiel, where every speck of anything sticks to it...very disappointing for the price....”

Helpful Report

Posted 2 years ago

Hi Jean, Thank you for taking the time to review our company! We're sorry to hear you're unhappy with the quality of the runner you ordered from us. It is such a shame as black carpet runners do look very modern and stylish, but they do take quite a lot of aftercare as naturally, they will show more specks of fibres which occur naturally within the home. We're always more than happy to offer an exchange or refund within 30 days if when it arrives, it doesn't quite meet expectations. Runrug

Posted 2 years ago

“Rugs not to the sizes as ordered. Not happy”

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Posted 2 years ago

“i dont have a problem with the rug as such but the colour is so much darker than the picture on the internet. This is impotant because a rug needs to go with the decor. The one in the picture looks to be the same colour as a natural hessian mat and would have been the same colour as the oak floor. In reality it is much darker and stands out too much.”

Helpful Report

Posted 2 years ago

Hi Martine, We are sorry to hear that your item doesn't match our images. We try our best to ensure all our images are the most accurate representation of the product possible. However, factors such as the lighting in our studio compared to lighting in your home and different screen resolutions can impact this. We understand that the product may not meet expectations or taste when received, and we therefore offer free returns for exchange or full refund with 30 days. Please reach out to us at help@runrug.com where our Customer Support team will be glad to assist. Thanks, Runrug

Posted 2 years ago

“The quality of the Rug is fine, however it does not stay in position on the Carpet it’s intended to protect. Basically it moves greatly as you walk on it.”

Helpful Report

Posted 2 years ago

“I received at text saying my runner would arrive by end of day on Thursday. 11th. I took day off work and stayed in all day frequently checking tracking. At 20.46 there was a message on tracking saying delivery could not be attempted. There was no reason given. I had to also take Friday off work and in morning I got a message saying delivery would be between 11.59 and 1.59. When my runner arrived the delivery man knew nothing about it being out for delivery the day before. It was also very difficult to find correct department to contact DHL. Website kept saying the tracking by.ber I sent was not correct. There was no telephone contact my.ber either. Unfortunately the runner was not worth all this hassle.”

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Posted 3 years ago

“Both Jordan and Joe in the UK were very good but all else was not good at all. The replacement product finally arrived and I have not checked it yet. Carlos Raposo”

Helpful Report

Posted 3 years ago

“The ordering was easy, the order was promised to ship and arrive in a few days. It was delayed and I did get an email about that, but just the one. No updates on expected delivery or any means to track the shipment. That end of the business needs to be worked on.”

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Posted 3 years ago

“J‘ai reçu très rapidement (en quelques jours) des tapis commandés auprès de runrug.com (France), et je suis satisfait de ce qui a été livré. Cependant, il est bien spécifié sur le site runrug.com que la livraison est gratuite. De plus, pour une facture se montant à 253.50 €, une TVA de 42.25 € a été payée lors de la commande. Or, lors de la réception de la marchandise, j’ai dû verser 98.50 € par chèque au livreur DHL, ce qui n’était absolument pas prévu. Cette somme représente : a) 20 € de droits de douane. Ceci n’était pas mentionné lors de l’achat. b) 61€ de TVA sur marchandise. Pourquoi, puisque la TVA a déjà été payée lors de la commande? c) 17.50 € de TVA pour paiement anticipé par DHL. Pourquoi, puisqu’il était indiqué que la livraison était gratuite? J’ai envoyé par deux fois un courrier au site runrug.com (FR) pour demander des explications. A ce jour je n’ai reçu aucune réponse.”

Helpful Report

Posted 4 years ago

“The wrong color stair rods were sent to me. Ordered jubilee antique, received what looked to be jubilee pewter. Run rug insisted they were the right ones, so not the case. They didn’t want to admit the wrong color was pulled from inventory. I had to pay for return shipping. Many emails were sent back and forth as there was no phone number to speak to a live person. I will never order from this site again.”

Helpful Report

Posted 5 years ago

“Ordered item. Item was in stock and a payment was taken from my bank No delivery received and then received an email stating no stock”

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Posted 6 years ago

“Bought runner & was supposed To non slip & the quality was not Good for the money.”

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Posted 6 years ago

“Obviously communication problems at your end .you sent me a msg to tell me my purchase was not in stock .the next day you sent me a msg to say it was on its way a d with the Currier .still havnt received it Pleas tell me what is going on”

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Posted 6 years ago

“I have had much better quality carpet runners from other suppliers in the past. . The runner that I have recently purchased from you has a kink going from one side to the other. It does not lay completely flat and could, therefore, cause someone to trip.”

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Posted 8 years ago

“They simply forgot to despatch my order. Only when we telephoned twice, did they suddenly have it collected by the courier. So, it was finally collected by the courier on the actual day we were expecting to receive it - and so it finally arrived with us several days later.”

Helpful Report

Posted 8 years ago

“Pleased with the carpet runners when they arrived. Unfortunately the day after we placed an order there was a 10% discount introduced. We had not even had delivery when this happened. I emailed Carpet Runners UK immediately about this, but they could not be bothered to reply to my email. This left me feeling very disappointed.”

Helpful Report

Posted 8 years ago

Runrug is rated 4.8 based on 6,772 reviews