Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,507 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 5th December 2024

211

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my runner and door mat,it looks exactly like the photo but the colors are more vibrant in person. The measurements were exact and the shipping was so quick.I am very pleased.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the fantastic 5-star review, Robert! We’re delighted to hear that you love your runner and door mat, and that they exceeded your expectations in color and vibrancy. It’s great to know that the measurements were just right and that shipping was quick. Your satisfaction means everything to us! If you ever need anything else, don’t hesitate to reach out. Enjoy your beautiful new additions!

Posted 2 weeks ago

“Excellent service, quick and efficient, really pleased with what we ordered”

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Posted 2 weeks ago

Thank you for the wonderful 5-star review, Trevor! We’re so pleased to hear that you found our service quick and efficient, and that you’re happy with your order. Your satisfaction is what we strive for, and we truly appreciate your kind words. If there's anything else you need, don’t hesitate to get in touch. Enjoy your purchase!

Posted 2 weeks ago

“Arrived early. Looks good and feels good underfoot. Colour matches website photos.”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review! We're thrilled to hear that your rug arrived early and that it looks and feels great underfoot. It’s wonderful to know that the color matches what you saw on our website. Your feedback means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 2 weeks ago

“Completely satisfied, excellent product 😃”

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Posted 2 weeks ago

Thank you so much for the glowing 5-star review, Diane! We’re thrilled to hear that you're completely satisfied with your product. Your happiness is our priority, and we truly appreciate your feedback. If you ever need anything else, feel free to reach out. Enjoy your excellent new addition! 😃

Posted 2 weeks ago

“Really pleased with my kitchen runner. It lies flat and does not move Looks expensive and easy to clean”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Tina! We're thrilled to hear that you're pleased with your kitchen runner and that it lies flat and stays in place. It's wonderful to know it looks expensive and is easy to clean too! Your satisfaction is our priority, and we truly appreciate your feedback. If you ever need assistance or have any questions, feel free to reach out. Enjoy your beautiful runner!

Posted 2 weeks ago

“Very pleased would recommend to friends”

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Posted 2 weeks ago

Thank you so much for the wonderful 5-star review, John! We're thrilled to hear that you're very pleased with your purchase. Your recommendation to friends means a lot to us! If you need any assistance in the future or have any questions, feel free to reach out. Enjoy your new rug!

Posted 2 weeks ago

“This is now the 3rd rug we have purchased. Service and delivery was excellent and all three rugs were great. Would recommend.”

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Posted 2 weeks ago

Thank you so much for the fantastic 5-star review! We're thrilled to hear that this is your third purchase with us and that you found our service and delivery to be excellent. It's wonderful to know that you love all three rugs; your satisfaction truly makes us happy. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy your beautiful rugs!

Posted 2 weeks ago

“Ordered a hall runner as Runrug did the size we needed. We loved the colour and pattern. However, the pile wasnt thick enough. It was s wuick delivery snd the process for returning the item was simple. Would recommend. Great chose and sizes”

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Posted 2 weeks ago

Thank you for the amazing 5-star review, Geraldine! We're delighted to hear that you loved the color and pattern of your hall runner. We appreciate your feedback regarding the pile thickness and are glad that the return process was simple and quick for you. Your recommendation means a lot to us! If you ever need assistance again or have any questions, feel free to reach out. Enjoy your shopping experience with us!

Posted 2 weeks ago

“Very pleased with my rug I love the colours and it looks lovely in my hall. Thankyou so much, excellent delivery service.”

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Posted 2 weeks ago

Thank you for the lovely 4-star review, Georgina! We're so pleased to hear that you love the colors of your rug and how it looks in your hall. It's great to know our delivery service met your expectations. If there's anything more we can do to make your experience even better, please don't hesitate to reach out. Enjoy your beautiful rug!

Posted 2 weeks ago

“These rugs are exactly as described, excellent value with a good range of products and prices. Cut to exactly the specific sizes I ordered, fast delivery and I have no reservations in recommending this company. My mats are of good quality placed on top of a lounge carpet with double sided carpet tape.”

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Posted 2 weeks ago

Thank you for the outstanding 5-star review, Geoffrey! We're so glad to hear that the rugs met your expectations and that you found excellent value in our range of products. It's great to know that the sizes were cut perfectly and that the delivery was fast. Your recommendation means a lot to us! If you need anything in the future or have any questions, don't hesitate to get in touch. Enjoy your lovely mats!

Posted 2 weeks ago

“Exactly as I had hoped; great quality, colour and style.”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Jane! We're thrilled to hear that your rug is exactly what you hoped for in terms of quality, color, and style. Your satisfaction is our top priority, and it’s wonderful to know we’ve met your expectations. If you ever need assistance or have more feedback to share, please feel free to reach out. Enjoy your beautiful new rug!

Posted 2 weeks ago

“An excellent company. I ordered a few samples to begin with and all of them reached me very quickly. Based on those samples I then ordered a staircase runner. The quality of the samples and actual runner were the same. The carpets are very nice and the price was also very good. I had a large order and so my delivery was going to be much later than I would have liked but when I called the customer service team Joe was extremely helpful and resolved the issue such that my delivery came to me on time. Fantastic product and excellent customer service. I have since ordered more from the company and again the product was excellent and delivery was within the timeframe specified. Highly recommended!!”

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Posted 2 weeks ago

“Excellent customer servive”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Mr! We're thrilled to hear that you experienced excellent customer service. Your satisfaction is our top priority, and it’s wonderful to know that our team was able to assist you effectively. If you need anything else or have further feedback, please feel free to reach out. Happy shopping!

Posted 2 weeks ago

“Ordered a hallway carpet, delivered in 3 days. Great quality carpet. Thanks Runrug.👍”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Anthony! We're thrilled to hear that you received your hallway carpet so quickly and that you're happy with its quality. Your support means a lot to us! If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new carpet! 👍

Posted 2 weeks ago

“I had a payment issue which was addressed immediately and this didn’t delay my order. It arrived earlier than planned and was the perfect fit. The design was even better than seen in the picture. Excellent service from beginning to end.”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Lyndsay! We're thrilled to hear that your payment issue was resolved quickly and that your order arrived ahead of schedule. It’s wonderful to know that the design exceeded your expectations! Your kind words about our service mean a lot to us. If you ever need assistance in the future, feel free to reach out. Enjoy your perfect fit!

Posted 2 weeks ago

“its the second time i ordered from runrug and the service is quick and exactly what i ordered. the last runner we had was great quality and this one is the same, you can reply on what you order to be good quality”

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Posted 2 weeks ago

Thank you for the fantastic 5-star review, Dean! We're thrilled to hear that you decided to order from us again and that the service was quick and met your expectations. It's wonderful to know you find our quality consistent! Your trust in us really keeps us motivated. If you need anything in the future, feel free to reach out. Enjoy your new runner!

Posted 2 weeks ago

“Good company you sent me a wrong size and it was resolved thank you”

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Posted 2 weeks ago

Thank you for the wonderful 5-star review, Agnes! We're glad to hear that the issue with the wrong size was resolved swiftly. Your satisfaction is important to us, and we appreciate your understanding. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 2 weeks ago

“I wanted to fully test the product before submitting a review. This was my first kitchen runner order with Runrug, and was a little nervous, but that was silly because it was delivered swiftly and the quality is outstanding. So much so, I ordered another runner a few days later. The website is simple with an array of choices and sizes. Will definitely be recommending Runrug to colleagues and will be making a few more orders soon.”

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Posted 2 weeks ago

Thank you so much for the amazing 5-star review! We're delighted to hear that your first experience with our kitchen runner exceeded your expectations. It's great that you found the delivery swift and the quality outstanding! We appreciate your kind words about our website too. We're excited to have you as a satisfied customer and can't wait to serve you again soon. If you have any questions or need assistance with future orders, just let us know. Enjoy your new runners!

Posted 2 weeks ago

“would buy from rugrun again well worth the money great ccarpets”

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Posted 2 weeks ago

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our carpets well worth the money. Your satisfaction is our top priority, and we can't wait to have you back for more just like your recent purchase. If you ever have questions or need assistance, we're here to help! Enjoy your beautiful new carpets!

Posted 2 weeks ago

“Obsessed. This runner is super soft, thick, well made, and easy to install, price the price was less than half what an installer would have charged.”

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Posted 2 weeks ago

Runrug is rated 4.8 based on 6,507 reviews