Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the speed of delivery . Came two weeks earlier than first told . Nice rugs . Brightened up the hallway .”

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Posted 1 year ago

“Purchased a runner for both kitchen and our hall. Excellent quality and great design.”

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Posted 1 year ago

“Excellent service. Very quick and the man on the phone was very helpful. Very good value for money. Very good quality too. Im very pleased it looks great.”

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Posted 1 year ago

“Thank you for fast service this cannot be faulted. The quality of the rug is not what I was expecting but you get what you pay for. Would I use the company again Yes.”

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Posted 1 year ago

“Fast delivery, excellent quality runners, highly recommend, have made several purchases based on quality, very happy customer 🙂”

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Posted 1 year ago

“Fantastic company to deal with from start to finish. Would highly recommend.”

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Posted 1 year ago

“Fabulous, love these rugs. Good quality and look amazing.”

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Posted 1 year ago

“Good service. Easy ordering process. Good underlay for stairs”

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Posted 1 year ago

“A real pleasure working with the staff at Runrug. Any size changes made need to be done in a timely fashion. U.S. buyers dont be afraid of the UK shipping. My rods cam wrapped as if they were from Buckingham. No dents or any issue.”

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Posted 1 year ago

“Very pleased with runner recently purchased colour as described and delivered promptly.”

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Posted 1 year ago

“The stair runner I had ordered was not available. I had an email advising if my options. The customer service was brilliant. Very quick and very efficient. Would highly recommend”

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Posted 1 year ago

“I was very pleased with the runner rug. It far exceeded the quality I expected and fits well, doesn't slide and looks great. Although my daughter thinks I should have bought a red one rather than green. I will probably buy a red one too.”

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Posted 1 year ago

“I'm not thrilled. It is pretty but with the thick rubber backing, it does not lay crisply at the bottom of each riser. It is actually loose. I would call it somewhere between acceptable and poor.”

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Posted 1 year ago

“Very happy. Excellent service, ordered in the afternoon, arrived next day.”

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Posted 1 year ago

“Item is lovely, but would have been nice to receive a time window when it would have been delivered, as it was it turned up a day earlier lucky l happened to be in.”

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Posted 1 year ago

Hi John, I do apologise for this. Unfortunately, our courier must have delivered it earlier than expected and not updated us, so I am sorry if this was any inconvenience for you. However, I'm happy you received it well and that you're happy with the product!

Posted 1 year ago

“From order to delivery was an excellent device.well done and thankyou”

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Posted 1 year ago

Thank you so much for the amazing 5-star rating of Runrug, Peter! We're so glad to hear that your experience with us from order to delivery was an excellent one. We truly appreciate your loyalty to our company, and we thank you for choosing Runrug!

Posted 1 year ago

“Delivered on time well packaged so no complaints about that element of the company.”

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Posted 1 year ago

Thanks so much for your 4-star rating, Gareth! We're especially glad that the delivery and packaging were up to your expectations. It means so much to us to know that we've delighted a loyal customer like you. Thanks for your support!

Posted 1 year ago

“Good pricing, quick shipping. We have hardwood in a long (30') hallway. The dog would run, skid, and scratch the wood. Once we put the non-slip pad under it, she has loved the rug!!”

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Posted 1 year ago

Thank you Walter for giving Runrug a 5-star rating and for providing such a great review! We are so glad to hear that our non-slip pad is working out well for you and that your dog has been enjoying running around without slipping (he really is cute!) We appreciate you (both) for being loyal Runrug customers!

Posted 1 year ago

“After I made a huge mistake with my order it was sorted immediately with humility and understanding .. great customer service. Will definitely use these guys again in the future.”

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Posted 1 year ago

Thank you Joanna for your wonderful 5-star review of Runrug! We appreciate your kind words about our customer service and are so happy that we were able to sort out your order for you. We look forward to seeing you again in the future!

Posted 1 year ago

“Great quality and good service.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews