Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,708 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Very prompt delivery. The carpet is of exceptional qualuty”

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Posted 8 months ago

“Excellent quality rug! Fits perfectly as described. Super fast delivery”

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Posted 8 months ago

“Excellent runrug for our hallway. Material is outstanding and the measurements were just right. Also quick delivery.”

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Posted 8 months ago

“Easy to order,great choice,pleased postage is included,prompt delivery”

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Posted 8 months ago

“Lovely design and quality rug, fast delivery.”

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Posted 8 months ago

“I have bought 2 runners and 1 rug, all 3 are really good quality and arrived either next day or in 2 days Runrug will be my first port of call if looking for a rug or especially a runner as they come in lots of lengths”

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Posted 8 months ago

“No complaints with delivery or quality but the runner is taking a while to flatten on the laminate floor, possibly because it's rubber backed. Otherwise very happy.”

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Posted 8 months ago

“Very pleased and satisfied with our product and very helpful with measurements etc”

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Posted 8 months ago

“Ordering my rug on the Thursday I was advised my rug would be delivered the following Monday or Tuesday only to be told the rug was not in stock and had to be ordered from supplier. It was never in stock!! Have now asked for full refund. The same rug is still being advertised on Facebook… why when they can’t supply it!!”

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Posted 8 months ago

Hi Doreen, Thank you for your review. I am very sorry for the inconvenience caused on this occasion. Unfortunately, all area rugs have to be ordered in from one of our suppliers. We therefore don't physically have them in our warehouse. That is why it states that delivery is '3-5 working days' on the product listing, on our website. I have had a look at the notes on your order and I can see that the supplier informed us of a delay in their production schedule when we placed the order with them. Naturally, this is completely out of our control, however, we are very sorry. Also, I will reach out to our digital team to have a look at our Facebook advertisements. However, we haven't stopped supplying the rug you chose, it's simply just unavailable for a couple of weeks. If you would like to discuss this further, please contact us directly and we'll be happy to speak with you. Thank you.

Posted 8 months ago

“For the first time ordering and I am very happy with my purchase.The rug is exactly as described.Good quality.Thank you”

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Posted 8 months ago

“Great service and very quick delivery will buy from this company again”

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Posted 8 months ago

“Really good delivery, very happy with my new rug”

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Posted 8 months ago

“Excellent runners & very speedy service.”

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Posted 8 months ago

“Nice quality and very good service! They shipped really quickly. The pricing was good and they look beautiful! Even though they forgot one of my rugs they were quick to rectify it it out! The customer service is really good.”

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Posted 8 months ago

“There is plenty of choice and is delivered next day, the carpet runners look amazing.”

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Posted 8 months ago

“My rug was damaged. Looks like the thread on the edging has been pull thru the shrink wrap. I’ve submitted a picture I have not opened. But I will have my contractor to open and review the condition”

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Posted 8 months ago

Hi Kathy, Thank you for taking the time to leave us a review. I am extremely sorry to see that the rug has been damaged in transit. We will report this to our courier manager, for him to investigate. In the meantime, please do contact us directly if you require a replacement. We're more than happy to help you with this! Help@runrug.com Thank you.

Posted 8 months ago

“Runrug's delivery dates are a total lie. I came into town specifically to receive package, but it's not even through customs yet. This company is sloppy and full of it.”

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Posted 8 months ago

Hi Garrett, Thank you for leaving us a review. I am very sorry that there appears to have been a delay with your delivery. I can assure you, we don't lie to our customers. Our customers are very important to us, we are a family run company and we pride ourselves on our service. We do infact currently hold a 98% on-time delivery rate. Unfortunately, sometimes there can be delays when shipments are moving through customs. Naturally, this is completely out of our control. However, we will always do our absolute best to chase up the courier to determine what the delay is, if we are made aware of the delay, firstly. I can however see, from your tracking information that the clearance processing is now complete and the delivery is now scheduled to be on 'June 07'. If you do not receive your order by the evening of June 07, please contact us directly and we will do everything we can, to investigate this for you. Help@runrug.com Thank you.

Posted 8 months ago

“We are very happy with our purchase! It looks great and is of high quality.”

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Posted 8 months ago

“Sorry - made order which got lost due to IT problems at their end. There wasn't any form of contact to let me know. If I hadn't chased, I wouldn't have got order. Order arrived, delivery poor (left in communal area), product very poor quality. Wouldn't use again”

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Posted 8 months ago

Hi David, Thank you for taking the time to leave us a review. We do understand you are frustrated and we do apologise for what happened. As we mentioned, an email did go out to all effected customers, once we had access to our system again. As your original order was deleted from our system before we even knew it existed, there was no physical way that we could have contacted you to tell you. I hope you can understand. I am also very sorry to hear that the delivery was poor and that you are unhappy with the quality. We are more than happy for you to contact us directly, and we'll arrange for an exchange or a full refund. help@runrug.com Thank you.

Posted 8 months ago

“Purchases a 9’ runner, well made and love the colors as shown in advertisements. Durable for heavy traffic area. Easy to order and prompt delivery”

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Posted 8 months ago

Runrug is rated 4.8 based on 6,708 reviews