Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,720 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Even though the second order could not be fulfilled the quality of my first order was excellent, delivery and correspondence were really good so I would definetly order from them again.”

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Posted 1 year ago

Thank you so much, Audrey, for your 5-star rating of Runrug! We're glad you had a good experience with your first order, even though the second one couldn't be fulfilled. We are glad it worked out in the end :)

Posted 1 year ago

“Prompt delivery. The runner colour and length were as expected from the pictures. If I'm being picky I would have liked it a little thicker, but as it's for a porch it's serviceable, sits well on the floor and most importantly does not slip around.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Adrian! We're so glad to hear that you were pleased with the prompt delivery and that the colour and length were as expected from the pictures. We appreciate your feedback and are glad that you found the runner serviceable for your porch. Thank you for your review!

Posted 1 year ago

“Excellent rug and excellent service !”

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Posted 1 year ago

Thank you for your 5-star rating of Runrug! We're so glad that you had an excellent experience with our rug and service. We value customer satisfaction and thank you for your support and feedback.

Posted 1 year ago

“Very straightforward method for viewing and ordering products.”

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Posted 1 year ago

Thank you so much for the awesome 5-star rating, Thomas! We appreciate your feedback on our "very straightforward method for viewing and ordering products". Your kind words mean a lot to us and we look forward to hearing more from you!

Posted 1 year ago

“Superb customer service! Ordered on 23rd and received on 30th November to the far north of Scotland. My order was for a custom length of 257 cms. It was produced exactly to my size and fits the long narrow hall perfectly. Extremely good price, especially with the Black Friday 25% off. Wouldn't hesitate to use this company again. A special shout out to Iain who was very patient with me!”

Runrug 5 star review on 30th November 2023

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Posted 1 year ago

Thank you so much for your 5-star rating and for sharing your positive experience with Runrug! We appreciate it and are so glad to hear that your custom-size order arrived on time in Scotland! We are also delighted to hear that you were impressed with the price and customer service – especially Iain! We look forward to hearing from you again in the future.

Posted 1 year ago

“Easy to view products. Easy to order. Good quality and styles”

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Posted 1 year ago

Thank you so much, Alex, for the 5-star rating! We're so glad to hear that our product selection is easy to view and order, and that the quality and styles are up to your standards. We appreciate your kind words!

Posted 1 year ago

“Good quality rugs. Fast delivery and good selection”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We're thrilled that you had a positive experience with our good-quality rugs, fast delivery, and great selection. We appreciate your loyalty and we look forward to seeing you again soon!

Posted 1 year ago

“Great quality runner. Competitively priced. Very quick delivery. Definitely a satisfied customer. Will use again if the need arises.”

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Posted 1 year ago

Thank you, Christopher, for your 5-star rating of Runrug! We are happy that you were satisfied with the quality, price, and the quick delivery of your order. We appreciate your kind words and look forward to serving you again in the future :)

Posted 1 year ago

“Excellent customer service. Courier service lost 1 of 2 parcels but Runrug customer service resolved immediately. Well done !!”

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Posted 1 year ago

Thank you so much for your 5-star rating, Catherine! We really appreciate you acknowledging our excellent customer service and acknowledging that we immediately resolved the issue. Your kind words mean a lot to us!

Posted 1 year ago

“Love my rug very fast delivery easy ordering”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Runrug, Kath! We are so glad to hear that you love your rug and appreciate our fast delivery and easy ordering process. It means a lot to us. Thank you!

Posted 1 year ago

“Lovely rug love it”

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Posted 1 year ago

Thank you so much, Susan, for your 5-star rating of Runrug! We are so glad to hear that you love your rug! Thank you for your kind words.

Posted 1 year ago

“Brilliant rug brilliant service, will highly recommend.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, Ray! We're thrilled to hear that you're pleased with both the rug and our service. It's great to hear that you'd highly recommend us!

Posted 1 year ago

“Complete satisfaction from ordering to delivery. Packaging excellent unrolled no creases laid flat immediately looks really chic. The underlay is first class a must have. Well done Runrug 👏”

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Posted 1 year ago

Thank you so much for your kind words, Christine! We at Runrug are so pleased to hear that you had such a positive experience with us, from ordering to delivery. We pride ourselves on providing top-notch packaging and products, and are glad to hear that you are satisfied with our services. Thanks again for taking the time to share your 5-star experience with us!

Posted 1 year ago

“Excellent quality!”

Runrug 5 star review on 29th November 2023

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Posted 1 year ago

“A great shopping experience from start to finish, fast delivery and a great product.”

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Posted 1 year ago

“Great company that really delivers.”

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Posted 1 year ago

“Always quick delivery, and quality rugs, my go too for my runners! Thank you”

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Posted 1 year ago

“Have not received my order”

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Posted 1 year ago

“Not the first rug we have bought from Runrug and will not be the last. Good quality, value and service thank you”

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Posted 1 year ago

“Runrug has an extensive selection to choose from. Our rug is great quality and was a brilliant price. Very fast delivery. We have purchased from Runrug before and are 100% happy with them. A truly 5* service. Many thanks.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,720 reviews