Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,714 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Very pleased with our runner and the excellent service we received from your company. Thanks”

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Posted 11 months ago

“Found Runrug on web while looking for a Tartan runner. They have a good selection and very easy to choose size and colour etc. Was suprised that it actually came from Leeds and came so quickly. Very pleased with carpet.”

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Posted 11 months ago

“Beautiful quality rug. Love the colors and textures. Lots of compliments.”

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Posted 11 months ago

“Not as expected”

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Posted 11 months ago

Hi William, Thank you for taking the time to leave us a review. We are sorry to see that your purchase was not what you expected. Please do feel free to contact us directly if you would like some assistance. We'd be more than happy to arrange an exchange or refund for you, if this is what you would like. We will wait to hear from you. help@runrug.com Thank you.

Posted 11 months ago

“Received order in a few days, quality is good, pleased with the company”

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Posted 11 months ago

“When I ordered my stair runner in early February my first e-mail response from Runrug notified me that it would not arrive before May 28. So, I was pleasantly surprised to see it arrive in just three weeks.”

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Posted 11 months ago

“The service from this company is incredable. There was a problem with the size,following a phone call this was sorted in 48 Hrs. Delighted with our carpet runner.Many thanks.”

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Posted 11 months ago

“Good service and good product”

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Posted 11 months ago

“I’ve used a competitor brand that is ‘washable’ it was twice the price and didn’t last… so far extremely impressed with ease of order.. care of packaging… and thickness of rug.. I’ll be ordering for rest of my rooms 🤓”

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Posted 11 months ago

“Would recommend Runrug”

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Posted 11 months ago

“very good service the package arrived with all the items we needed, the stair carpet will be laid on Monday”

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Posted 11 months ago

“Efficient service but not all that happy with the rug. Has lots of ridges in it ….presumably from previous folding. Hopefully they will disappear over time.”

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Posted 11 months ago

Hi Judith, Thank you for taking the time to leave us a review. First and foremost, we want to assure you that our team takes great care in handling and packaging our rugs. We never fold them during the packing process; instead, they are always carefully rolled to maintain their quality and integrity. It's important to note that due to the nature of the materials used and the process of shipping, some rugs may develop ridges or waves upon unrolling. However, this is typically temporary and is easily resolved with a bit of time and patience. Rugs often need a short period to settle and acclimatise to their new environment, especially after being tightly rolled during transit. We recommend laying the rug flat in the desired location and allowing it some time to relax and flatten naturally. You may also try placing some weight along the ridges to help expedite the process. In most cases, you'll find that any ridges or waves will diminish over time, leaving you with the smooth and beautiful rug you envisioned. Please don't hesitate to reach out to our customer support team, if you have any additional concerns or questions. Thank you.

Posted 11 months ago

“High quality, 100% recommended. Delivery on time.”

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Posted 11 months ago

“So easy to use and I had to return my stair runner as I made a mistake when ordering they understood and had no problems returning them and they sent out the correct size no problem and they were very easy to deal with would use again if needed to thankyou”

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Posted 11 months ago

“Great value excellent quality delivered early overall very pleased with the rug and Runrug.”

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Posted 11 months ago

“Delivered a few days after order and I'm absolutely over he moon. The quality is highly recommended and the colour is the same as the picture. Very impressed.”

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Posted 11 months ago

“Really happy absolutely stunning ♥️♥️👌🏻 Strongly recommended”

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Posted 11 months ago

“It is very light and does not feel like a quality product. Yet to see the durability”

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Posted 11 months ago

Hi Sanath, Thank you for taking the time to leave us a review. However, I am very sorry to hear that you are unhappy with your purchase. We do however, believe that the product description we give on our website, is very accurate and clear. The texture of this carpet is fairly coarse, it has a firm feel and offers little comfort. This product is not made to be luxurious, it is made to be durable and practical. This style of rug will last you for many years, it is pretty much indestructible. If this product is not what you were looking for, we have many other different ranges to choose from! Please do contact us directly if you would like to arrange an exchange? We'd be more than happy to help. Thank you.

Posted 11 months ago

“Lovely quality, looks really good, getting a longer size from them as soon as I have the money.”

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Posted 11 months ago

“Unfortunately my order has been delayed due to stock and quality issues. Communication was good regarding my order”

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Posted 11 months ago

Hi Ray, Thank you for taking the time to leave us a review. We are very sorry that we had to ask you to wait for our next delivery of stock. Unfortunately a fault was found in the remaining stock that we had available and we take our quality care checks very seriously. We would never want to send out a product which was faulty. I hope you can understand. The moment the new stock arrives, we will be prioritising your order. Thank you.

Posted 11 months ago

Runrug is rated 4.8 based on 6,714 reviews