Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,727 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“EXCELLENT!! I received my stair runner today. There was a slight delay, but Josh from Runrug sent me a nice email to update my expected delivery date - Nice Personal Touch!! The quality appears to be excellent and I cannot wait to get this installed on my stairway. I love the visualization tool on the website so I know it is going to look fantastic.”

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Posted 1 year ago

Hi Jody, I really appreciate you leaving some really positive feedback and your time to do so. I'm glad I could keep you updated and I hope it looks great! Kind regards, Josh

Posted 1 year ago

“Excellent website good quality goods”

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Posted 1 year ago

Thank you so much, Irene, for the five-star rating of Runrug! We appreciate your feedback and are very happy to hear that you found our website excellent, with good quality goods. Thank you for being a loyal customer. We look forward to providing you with great service and rug selection in the future!

Posted 1 year ago

“The product exceeded our expectations . The marketing photos did not do justice to the color and pattern”

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Posted 1 year ago

“Delighted with our new Morocco Marrakech Stair Runner. Very good quality, it arrived quickly, and at a great price. The runner is a perfect complement to our to our rope handrail and beams in our cottage. I thought it would be rough on my feet but it’s not.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Elizabeth. We are delighted that you are enjoying your new Morocco Marrakech Stair Runner. We are glad that your runner is the perfect complement to your cottage and that you have found it to be soft and comfortable. We appreciate your kind words and your support.

Posted 1 year ago

“The delivery was fast and smooth. The hallway runners are as excellent as before. I have ordered 3 times from this company. It’s a trustworthy company offering a good customer service and very good products.”

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Posted 1 year ago

Thank you so much for your five-star rating, Shanshan! We're so glad that you're pleased with your order. It's great to hear that the delivery was fast and smooth and that you're pleased with the runners. We truly appreciate your loyalty and your continued support - we look forward to serving you again in the future!

Posted 1 year ago

“Great service well done very professional 👍🏻”

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Posted 1 year ago

Thank you so much for the 5-star rating Lorna! We are so glad to have been able to provide you with great service and professionalism. We appreciate your kind words!

Posted 1 year ago

“I ordered a runner for my hall which was received after a short wait as it was out of stock, I was informed of this when I ordered it. The delivery date would have been whilst I was away on holiday and Runrug held it for me until I was back. I then received it a couple of days after i returned. I was kept informed every step of the way. I was so happy with my runner that I ordered a doormat to match it. The size I needed wasn’t standard but Josh said it could be cut to my measurement. It came the next day. I am really pleased with Runrug and wouldn’t hesitate to use them again.”

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Posted 1 year ago

Thank you Pamela for your 5 star rating of Runrug! We really appreciate your loyalty and we are glad to hear your happy. We are delighted that you are pleased with your runner and doormat and we look forward to working with you more in the future. Kind regards, Josh

Posted 1 year ago

“Good products and service”

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Posted 1 year ago

Thank you for the 5-star rating of Runrug! We pride ourselves on providing great products and excellent service and your feedback is appreciated. Thank you for your support!

Posted 1 year ago

“i like the rug and the colour but feels more like outdoor rug and quite rough material”

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Posted 1 year ago

Thank you for your feedback about Runrug! We really appreciate your honest opinion. We are so glad that you like the colours we have to offer. We are committed to making sure our customers are satisfied, and we strive for excellent customer service. Thank you again for being a valued customer!

Posted 1 year ago

“As described. Good quality.”

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Posted 1 year ago

Thank you for your 4 star rating for Runrug! We are very grateful for the kind words. We appreciate your positive feedback!

Posted 1 year ago

“I have my grey run rug in place on my kitchen floor, because my labradoodle is 11 years old he wouldn't walk on the kitchen floor tiles, now he can plus it looks very nice, sorry i don't know how to do a photo.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Runrug, Rita! I am pleased to hear that your labradoodle is now able to walk on the kitchen floor. It sounds like it has both practical and aesthetic benefits! We appreciate you taking the time to leave such a lovely review.

Posted 1 year ago

“Excellent service - on time, easy to unpack and install. We love it!”

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Posted 1 year ago

Thank you so much for your 5-star rating, Patrice! We are so thrilled to hear that you were satisfied with the service we provided - from the on-time delivery to the ease of the installation process. We're happy to know that you love it!

Posted 1 year ago

“Efficient service! Like black/zebra, husband hated the other one sadly so is there any way I can return that one?”

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Posted 1 year ago

Hi Doonan, Thank you for your great feedback! If you are still wanting assistance please contact us directly (help@runrug.com) and we will do all we can to help you :)

Posted 1 year ago

“Perfect service from order to delivery. Love our new hall runner.”

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Posted 1 year ago

Thank you, Tracie, for giving us a 5-star rating! We are so pleased that you had such a wonderful experience – perfect service from order to delivery! We are thrilled that you love your new hall runner!

Posted 1 year ago

“The rug is just as described only better.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are thrilled that you were satisfied with your purchase and that the rug was just as described - if not better!

Posted 1 year ago

“Lovely stair runner. Great finish on it too. Super value for money. Would definitely recommend this company.”

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Posted 1 year ago

Thank you Marlon for your 5-star rating! We're so glad that you are pleased with your new stair runner! We strive to deliver only the best quality products with superior value, so hearing that you found that with us is so rewarding. Thanks again for your 5-star review!

Posted 1 year ago

“We picked a low pile and fun pattern. We were unsure how well it would go on our basement stairs but it turned out better than I imagined! Quick shipping and great quality, will order again!”

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Posted 1 year ago

Thank you, Sherry, for your 5-star rating of Runrug! We are so glad that everything turned out better than you imagined with your basement stairs. We appreciate that you liked our low pile and fun pattern, quick shipping, and quality. We look forward to you ordering from us again soon!

Posted 1 year ago

“Good quality runners at a good sensible price would recommend you”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug, David! We really appreciate your kind words and loyalty. We are so glad that our good quality runners at a good, sensible price were up to your standards and that you would recommend us. We thank you for your continued support.

Posted 1 year ago

“Replacement due to change of decor. Colours lift the surrounding furnishings. Great quality and feel.”

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Posted 1 year ago

Thank you so much Paul for your 5-star rating of Runrug! We are thrilled that you find the new colour brightens up the surrounding furnishings. Thank you for recognizing the great quality and feel. We appreciate your kind words and support! It looks amazing!

Posted 1 year ago

“I highly recommend this seller. Very good customer services.”

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Posted 1 year ago

Thank you so much for the 5-star rating of Runrug, Jeanette! I really appreciate you taking the time to let others know about your experience with us.

Posted 1 year ago

Runrug is rated 4.8 based on 6,727 reviews