Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,739 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“I ordered "black key" stair runner 60cm. When the delivery date changed, I raised a ticket with CS. Joe quickly explained there was a fault on the roll, and I'd ordered at the same time as they were removing it from sale and all orders were switched to"back order" I was gutted! I really didn't want to compromise on quality or style by going elsewhere but also couldn't wait for the back order delivery, so Joe kindly offered alternative colours and sizes. When I emailed back with my preference, I'd no idea it would be processed, packed and shipped that very same day! It was delivered next day by DHL and everything about the runner, and the customer service received far exceeded anything I expected! I recommend this company 100% and I'm already planning my next purchase”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you very much for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we truly appreciate the comments! We'd like to thank you for sending in those images as well, it looks brilliant! Thanks again and we'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“We love our runner! Great price and quality!”

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Posted 1 year ago

Hi Kathleen, Thank you for taking the time to review our product! We're delighted to see you're happy with your purchase! It looks wonderful! We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“I was looking for a rug/runner to fit my bi folds, after much searching came across Runrug Delivery was quick the runner is great quality & fits perfectly, I am delighted with it and will be returning for another one to fit my other set of doors.”

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Posted 1 year ago

Hi Karen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! - It looks as though somebody else is happy with it as well! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Extremely quick delivery and more to the point the long runner was just as good as we hoped it would be.”

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Posted 1 year ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Whilst placing the original order I was told it would be 4 to 6 weeks for delivery. The rug came within two days and is excellent quality.”

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Posted 1 year ago

Hi Dennis, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Fortunately, we were given the incorrect delivery date from our supplier, this is why your order was with you so fast! We're sorry for any confusion this may have caused. We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Good quality, very happy wit purchase.thank you.”

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Posted 1 year ago

Hello, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Ordered for base of Multi-Gym instead of putting on limestone floor directly. Not in place yet, but looks the ideal thickness, eg not too thick. So very pleased with it.”

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Posted 1 year ago

Hi Deborah, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“I have not received my rug. Once I do I can make a proper review.”

Helpful Report

Posted 1 year ago

Hi Gonzales, Thank you for your review. Having looked at the tracking information, I can see that you have now recieved your order. We're very sorry for any delays that you encountered. Would you perhaps consider changing your review to reflect your thoughts on the use/quality of the item you've purchased? We'd love to hear from you again regarding your overall experience. Thank you. Runrug.

Posted 1 year ago

“Good service and quality.”

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Posted 1 year ago

Hi Gillian, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again, we hope to see you again soon! Runrug

Posted 1 year ago

“Very pleased with the quality of the rug and the prompt delivery!”

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Posted 1 year ago

Hi Patricia, Thank you for taking the time to review our product! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent quality and delivered very quickly.”

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Posted 1 year ago

Hi Judith, Thank you for your positive review and we're pleased to see you're happy with your order. We'll hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“I have purchased runners on several occasions from Runrug and have found the company to be efficient in processing and delivering my order. They respond promptly to any questions I have asked. Highly recommend.”

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Posted 1 year ago

Hi David, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we honestly appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Product Quality: A++ Shipping: A++ Will buy from this company again. We purchased beautiful brass stair carpet rods and rod finials. Installation was simple, as each piece had been crafted with care. Note this small issue: Our bank alerted us by telephone that our credit card was being used in a foreign country (England). We approved it on the spot because we'd just placed an order for the same amount. This can happen if ordering from the US. In short, Thank YOU Runrug!”

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Posted 1 year ago

Hi Robert, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We're also very pleased to hear the delivery was prompt! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent quality and experience. Thank you”

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Posted 1 year ago

Hi Rav, Thank you for taking the time to review our company! We're delighted to hear you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thanks again. Runrug

Posted 1 year ago

“Not sure how my husband found your company. So glad he did. The website is super easy to navigate. The choices are enough to be confused over which is prettier. We ended up with a gorgeous (and reversible!) blue runner with a cream pattern. It arrived so quickly. The piece that goes under the rug is essential. Don't skimp on that. The quality of the rug is very high. I love that Runrug can it cut as short or as long as you want. We liked the runner so much that we ordered a short one for a little hallway. 100% chance we would get one of these rugs again if needed.”

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Posted 1 year ago

Hi Stephanie, Thank you for taking the time to leave this lovely review! We're delighted to see you're happy with your order. We work extremely hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again really soon! Runrug

Posted 1 year ago

“Excellent service paid £5 postage which is very reasonable for next day delivery and it arrive by lunchtime the next day Love the runner very eye catching.”

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Posted 1 year ago

Hi Deb, Thank you for your positive review and we're happy to see you're pleased with your order and our service. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Excellent service, amazingly quick delivery Superb quality”

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Posted 1 year ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very good service from ordering sample to delivery of carpet. Samples were excellent and well worth the nominal charge, as like a mini carpet, edged and able to see pattern. Ordered hall runner on Monday lunchtime and it arrived Wednesday lunchtime, looks lovely in hall and better than sample as pile feels slightly thicker.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I bought 2 entry rugs. They are both super sturdy and look great! The rugs came very quickly. And the customer service was excellent! I would definitely buy more from this company.”

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Posted 1 year ago

Hi John, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We appreciate your comments about our service too! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Amazing customer service and great quality product,thank you”

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Posted 1 year ago

Hi Nadia, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,739 reviews