Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,697 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 4 star review on 16th February 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, good price, quick delivery”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be of good quality at a great price, along with quick delivery. Your satisfaction means the world to us, and it’s wonderful to see that reflected in your experience. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy shopping!

Posted 1 month ago

“Item as described and arrived on time.Very pleased with my new rug.”

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Posted 1 month ago

Thank you so much for the fantastic 5-star review, Susan! We're thrilled to hear that your rug arrived on time and as described. Your satisfaction is our top priority, and it's wonderful to know you're pleased with your new purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful rug!

Posted 1 month ago

“Loved the carpet, perfect measurements!”

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Posted 1 month ago

Thank you so much for the glowing 5-star review! We're thrilled to hear that you love your carpet and that the measurements are just right. It's always our goal to provide perfect fits for every space. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your beautiful new carpet!

Posted 1 month ago

“Excellent quality! I only received one runner instead of two so I emailed runrug and the company got back to me within a few hours and the second runner came within two days. Great service! I will definitely order from them again.”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review, Jan! We're thrilled to hear that you had a positive experience with our customer service and that your second runner arrived quickly. Your satisfaction means a lot to us, and we appreciate you noting our commitment to great service. If you have any questions or need assistance in the future, don’t hesitate to get in touch. We look forward to serving you again!

Posted 1 month ago

“Thank you Joe! Thank you Runrug! I had ordered some stair runner rods, and had not seen the end of the invoice to see the expected delivery date. It was the day my installer was leaving town! I talked to Joe stateside, and he and DHL got me the rods three days before the due date, in plenty of time for installation. Such a relief! Thanks to all involved. And the rods are beautiful to boot!”

Runrug 5 star review on 14th January 2025

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Stuart! We’re thrilled to hear that Joe and the DHL team were able to get your stair runner rods to you just in time for your installation. It’s great to know that you’re not only relieved but also happy with the beautiful rods. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your lovely new setup!

Posted 1 month ago

“Excellent quality and superb service. This is the second time I have ordered and would recommend to anyone.”

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Posted 1 month ago

Thank you so much for the amazing 5-star review, Mrs! We truly appreciate your kind words about our quality and service. It’s wonderful to hear that you've enjoyed your experience with us not just once, but twice! Your recommendation means the world to us. Should you need anything in the future or have any questions, don't hesitate to get in touch. Happy shopping!

Posted 1 month ago

“Great choice, quick delivery and good service have used twice now and would use again if needed.”

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Posted 1 month ago

Thank you so much for the fantastic 5-star review, Kevin! We’re thrilled to hear that you’ve had great experiences with our quick delivery and service. Your support means a lot to us and we’re always here to help if you need anything in the future. Looking forward to assisting you again whenever you need!

Posted 1 month ago

“This is the third item I have purchased from Runrug, very good quality, and good price, excellent communication from company, will definitely use again and would recommend to friends.”

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Posted 1 month ago

Thank you so much for your amazing 5-star review, Linda! We're thrilled to hear that you’ve had such a positive experience with our products and service. Delivering quality and ensuring excellent communication is what we strive for, so it’s fantastic to know you appreciate it. We can’t wait to welcome you back for your next purchase, and thank you for spreading the word to your friends! If you ever need assistance, just let us know. Happy shopping!

Posted 1 month ago

“Quick delivery and very good quality rugs”

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Posted 1 month ago

Thank you so much for the amazing 5-star review, Beverley! We're thrilled to hear that you enjoyed our quick delivery and found the quality of our rugs to be very good. Your satisfaction means everything to us! If you ever have any more questions or need help in the future, don't hesitate to reach out. Happy decorating with your new rug!

Posted 1 month ago

“As advertised. Easy transaction. Faster than Amazon Prime!!!”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review! We're thrilled to hear that your transaction was smooth and faster than expected. Providing quick and seamless service is our goal, and it's great to know we met your expectations. If you ever need assistance or have any questions in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 month ago

“Good choice of products. Website easy to use. Speedy delivery. Very nice runner for hallway.”

Runrug 5 star review on 13th January 2025

Helpful Report

Posted 1 month ago

Thank you so much for the lovely 5-star review, Margaret! We're thrilled to hear you found our product selection to be a great choice and that our website was easy for you to navigate. It's fantastic to know that your runner arrived promptly and that you're pleased with it in your hallway. If you need any help or have questions in the future, don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 1 month ago

“The runners are good quality.”

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Posted 1 month ago

Thank you for the fantastic 5-star review, Judith! We're thrilled to hear that you find our runners to be of good quality. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any questions or need assistance, don’t hesitate to get in touch. Enjoy your beautiful runners!

Posted 1 month ago

“Lovely quality,super fast delivery great value.Many thanks.”

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Posted 1 month ago

Thank you for the fantastic 5-star review, Ken! We're thrilled to hear that you are pleased with the quality, speed of delivery, and value of your purchase. Your satisfaction means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new rug!

Posted 1 month ago

“This hall runner is excellent quality well worth the money.😊”

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Posted 1 month ago

Thank you so much for the excellent 5-star review, Deborah! 😊 We're thrilled to hear that the quality of the hall runner exceeded your expectations and that you feel it was well worth the money. Your satisfaction means everything to us, and we truly appreciate your kind words. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your beautiful runner!

Posted 1 month ago

“Good prices.Lots of choice and lots of sizes,Deilivered on time even in this very bad weather.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that you found great prices and a wide selection of sizes. We're also glad your delivery went smoothly, especially with the challenging weather. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need anything else or have any questions, don’t hesitate to reach out. Enjoy your new purchase!

Posted 1 month ago

“Prompt delivery and really good customer service”

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Posted 1 month ago

Thank you for the wonderful 5-star review, Christine! We’re so glad to hear that you experienced prompt delivery and received great customer service. Your feedback means a lot to us, and we’re always here to ensure that you have a fantastic experience. If you need anything else in the future, don't hesitate to reach out! Enjoy your purchase!

Posted 1 month ago

“I don’t have my rugs yet Doing two stars because I can’t do my review honestly. The two stars doesn’t mean anything”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, and we truly apologize for the wait regarding your rugs. We understand that it’s frustrating not to have your order yet, and we appreciate your honesty in leaving a review despite the circumstances. We are currently working with the courier to make sure that your order is with you as soon as possible, as we appreciate that the delivery has taken far longer than the 3-5 days that we expect. At the moment it is due to be with you on January 21st, but we are looking to bring that forwards if possible! Thank you for your understanding, and we hope that when it does arrive it is the perfect fit for your home. Kind regards, runrug.com

Posted 1 month ago

“I absolutly love they rugs I purchased.”

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Posted 1 month ago

Thank you for the amazing 5-star review, Karen! We’re thrilled to hear that you absolutely love the rugs you purchased! Your satisfaction brings us so much joy, and we appreciate your kind words. If you ever need assistance or have questions, feel free to reach out. Enjoy your beautiful rugs!

Posted 1 month ago

“Delivered on time,project completed. Customer service friendly and helpful.”

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Posted 1 month ago

Thank you so much for the fantastic 5-star review, John! We’re delighted to hear that your project was completed on time and that you found our customer service friendly and helpful. Your feedback truly brightens our day, and we’re always here to assist you. If you need anything else, just let us know! Enjoy your purchase!

Posted 1 month ago

“Great quick service quality seems very good for the price fitted well.”

Runrug 5 star review on 9th January 2025

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, Mr! We’re thrilled to hear that you experienced great quick service and are pleased with the quality of your purchase. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best. If you need anything else in the future, don’t hesitate to reach out! Enjoy your new rug!

Posted 1 month ago

Runrug is rated 4.8 based on 6,697 reviews