Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,713 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not recived order”

Helpful Report

Posted 10 months ago

Hi Paul, Thank you for taking the time to leave us a review. I am very sorry to hear that you have not received your rug samples. I have looked into the tracking information for you and they appear to have been delivered to 'Juan' at number 10. I am very sorry if a delivery card was not left for you, at your address. I will report this to our courier manager immediately. Please do let me know, if we can help with anything else. Thank you.

Posted 10 months ago

“Fantastic service and quick delivery. My hall looks stunning.”

Helpful Report

Posted 10 months ago

“Great service and fast delivery quality product exactly what we were looking for.”

Helpful Report

Posted 10 months ago

“I have yet to receive my order. As of this am my package is still in Cincinnati OH, USA. I live in central Canada. Your tracking states my parcel is expected to be delivered by end of day and that is extremely doubtful.”

Helpful Report

Posted 10 months ago

Hi Joanne, Thank you for taking the time to leave us a review. I have actually reached out to you directly, in response to your email. We are aware that the delivery is late, and we are working closely with DHL to assist in the successful delivery of your order. We will continue to monitor the tracking information provided by DHL to ensure the shipment arrives to you as promptly and as safely as possible. I have outlined the reason for the slight delay, in my email response. If you have any questions or you would like to discuss this further, please feel free to respond to the email or you can call us. Thank you.

Posted 10 months ago

“Very efficient company, delivery is very quick and the rugs were excellent 👏”

Helpful Report

Posted 10 months ago

“Great looking rug. Excellent quality. Perfect length. Quick delivery and great price Highly recommend”

Helpful Report

Posted 10 months ago

“Good quality product but the colour is much darker than I expected 😕 it's more dark blue than grey . It was to lie discreetly on top of a grey hall carpet, but it stands out alot. Maybe the colour guide pictures could be a bit more accurate or the colour description.”

Helpful Report

Posted 10 months ago

Hi Sarah, Thank you for leaving us a review. As I hope you can understand, colours are very often interpreted differently by different people. Blues and Grey's can be extremely similar, sometimes. Additionally, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. You can also purchase small samples from us, if you wish. Please don't hesitate to contact us directly, if you would prefer to return it to us. We're more than happy to work with you. Thank you.

Posted 10 months ago

“Quality of runner was very good. Excellent customer service. Prompt delivery”

Helpful Report

Posted 10 months ago

“Really happy with my hall runner. Great company to deal with!”

Helpful Report

Posted 10 months ago

“the background color looked lighter than it actually is, but I like the color it is just fine. I was also very pleased with how quickly it arrived.”

Helpful Report

Posted 10 months ago

“Prompt delivery and looks great 👍”

Helpful Report

Posted 10 months ago

“Rug was delivered next day , excellent value really pleased thanks”

Helpful Report

Posted 10 months ago

“Disappointed with the rug as the ends are not finished and are causing guests to trip!! Not a quality product!”

Helpful Report

Posted 10 months ago

Hi Anwen, Thank you for leaving us a review. I can see you have purchased our 'Leyla Black'. This is an extremely durable and heavy-duty, commercial grade carpet runner, and the edges are not supposed to be finished. (This is not the style of rug that has finished edges). Due to the weight and the design of this product, this certainly also should not be causing anybody to trip up. Could I ask where the runner has been placed and also what type of flooring has it been laid on top of? We believe this product is very clearly represented on our website and the images do show what the product looks like. Please could you reach out to us directly to discuss this, we'll be more than happy to advise and support you where necessary. help@runrug.com Thank you.

Posted 10 months ago

“The runner looks great and was easy to work with.”

Helpful Report

Posted 10 months ago

“Great sevice , kept me in touch with the delivery, good quality runner as described and delivered quickly at no extra charge, highly recommended”

Helpful Report

Posted 10 months ago

“We ordered two runners for the kitchen. They were delivered ahead of the scheduled time. The website was easy to use. We particularly liked being able to see the runners in situ. There was so much choice that it was difficult to make a decision.”

Helpful Report

Posted 10 months ago

“We are very happy with the quality of the runners we purchased and how quickly we received the product”

Helpful Report

Posted 10 months ago

“Very good service, rugs arrived much sooner than anticipated”

Helpful Report

Posted 10 months ago

“Colours are exactly what we wanted”

Helpful Report

Posted 10 months ago

“Hi very pleased with the delivery of order NoUK240027 on laying, noticed down one side part of runner was not laying flat left it a few days hoping it would correct itself but as of today 31-3-24 it has not would be interested in your thoughts regards N F Willis”

Helpful Report

Posted 10 months ago

Hi Norman, Thank you for leaving us a review. More often than not our carpet runners will lay completely flat on the floor, however, on the odd occasion we do experience some products which are less likely to "play ball" and they need some encouragement to stay flat. Please try rolling your carpet runner the opposite way! - Sometimes our products become cold and rigged during transport which can result in the edges turning slightly upwards. If this is the case we'd suggest rolling your carpet runner the opposite way, backing side in, which will encourage the corners/edges to turn downwards, instead of upwards! Generally, the rug will settle and acclimatise on its own, given some time. Please don't hesitate to reach out to us directly, if you need any further assistance. Thank you.

Posted 10 months ago

Runrug is rated 4.8 based on 6,713 reviews