Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,746 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good carpet runner and fantastic customer service”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Wow, your Turkesh Red runner looks fantastic. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Great value, speedy delivery. Wish I'd known about you before as it was difficult in the past to find a suitable size rug”

Helpful Report

Posted 1 year ago

Hi Maria, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Delighted with both rugs. Would certainly order from company again.”

Helpful Report

Posted 1 year ago

Hi Bernadette, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“This is a really nice rug. It doesn't curl up at all. I was not aware that the edges were not "bound". At first, I was disappointed, but it doesn't look like it will "fray". It is perfect for my kitchen”

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Posted 1 year ago

Hi Jo, Thank you for your positive review and we're happy to see you're happy with your order. The Conga range does not require binding and won't fray! We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Our rug was delivered very quickly it is beautiful, looks wonderful in our hallway, made very well Thank you for such top notch service.”

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Posted 1 year ago

Hi Armando, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Runrug

Posted 1 year ago

“5/6 weeks delivery, from Belgium, with no communication (no UK manufacturer?). Rug ok but not equally square on both ends.”

Helpful Report

Posted 1 year ago

Hi Raymond, Thank you for taking the time to leave a review. We're sorry to hear that you're not 100% happy with your Cheops Blue Runner. If you would like to get in touch via helpuk@runrug.com we would love to be able to rectify the issues you have with the ends. Regarding delivery time, when your order was placed the Cheops Blue was out of stock and had an expected delivery date of the 5th of May. We work closely with our suppliers to try and get our stock replenished as fast as we can. We look forward to hearing from you. Thanks again. Runrug

Posted 1 year ago

“My experience with runrug from the moment i clicked on my order to unfortunately, the time of return , has been exceptional! One of the best customer service from an online company i have dealt with. I only wish i was able to find the right runner for my home. No fault of theirs, i had a very specific need.”

Helpful Report

Posted 1 year ago

Hi Barbara, Thanks for the review! Your positive comments are appreciated and we're happy also sorry that you couldn't find the right runner for your home. Thanks again! Runrug

Posted 1 year ago

“Easy website Nice quality. Would have liked a non slip backing.”

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Posted 1 year ago

“Brilliant company. Beautiful runner, great service over the phone, arrived just a couple of days after ordering. Impressive all round,”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“The turnaround time for delivery of my order was very quick. The runner is beautiful.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. It looks great! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“This is the second hall runner I have purchased and, as before, a good item, looks great.”

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Posted 1 year ago

Hi Christine, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Great service! Fast customer service response times and lovely products.”

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Posted 1 year ago

Hi Danielle, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thank you for the images too! It looks great! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Quick on line purchase, quick delivery. Very pleased with the rug.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent item, Fast delivery. Many thanks.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We're also pleased to hear that the delivery was prompt! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“The rug seems great so far-we’ve only had it a week. It arrived quickly and well packaged.”

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Posted 1 year ago

“this is the 2nd time i have bought a runner from runrug each time i have recieved excellant quality”

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Posted 1 year ago

Hi Joe, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Quality for the price I paid wasn’t as I was expecting, they are very flimsy poor quality, would not buy from them again, the ends curl up as not a heavy rug, near tripped twice already, as soon as I get better quality it’s gone, not a happy customer”

Helpful Report

Posted 1 year ago

Hi Jim, Thank you for taking the time to review our company! We're sorry to hear that you're unhappy with your purchase. We do offer a free return service for an exchange or a full refund. We have sent an email to you to discuss this with you further. Kind regards Runrug

Posted 1 year ago

“The runner I ordered for my hallway was the perfect length and looks great! I am very pleased with the rug and how quickly it came!”

Helpful Report

Posted 1 year ago

Hi Peggy, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Fantastic range to chose from and excellent service. Ordered on Monday, delivered to us here on the Isle of Wight on Wednesday.”

Helpful Report

Posted 1 year ago

Hi Gordon, Thank you for taking the time to review our product & service! We're delighted to see you've had a positive experience with our Team - we work very hard to bring a high level of customer satisfaction and we really appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Very pleased with the hall runners I bought from you they look lovely & are good qaulity.Plus great service from you.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. We work very hard to ensure we offer the best quality products at the best prices and give the best possible service! We look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,746 reviews