Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,737 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“Excellent Company to order from Price is very good and so is delivery l had an issue with my carpet runner and Run Rug promptly and professionally dealt with the problem. I wouldn't hesitate from ordering from them again Excellent service and would highly recommend”

Helpful Report

Posted 1 year ago

Hi Julia, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“A very dependable company with very fast free delivery...the quality of our pin dot hall runner was excellent...thick and cushy!”

Helpful Report

Posted 1 year ago

Hi William, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Rugs are great but delivery was a fiasco”

Helpful Report

Posted 1 year ago

Hi Thomas, Thank you for your review, we're happy to see you're pleased with your order. We're very sorry that you have experienced a problem with the delivery service. Please do contact us directly if there is anything that we should be aware of and we will do our best to support you. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Fabulous service and very friendly staff. I felt at ease speaking to the staff over phone, selt with my enquire then and there. il definitely shop here in future too and recommend them to everyone.”

Helpful Report

Posted 1 year ago

Hi Jannat, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Good fast delivery, very nice quality rug. Better than expected.”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I purchase the nonslip under rug runner. Perfect the rug doesn't move at all on my wood flooring.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“very pleased with Runner, despite me making several errors when ordering the customer service department sorted the problem out with professional and first-class attention. I am VERY pleased with it. Would recommend to all.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“We love our new runner for our hallway. Great quality and came so quickly! Thank you so much”

Helpful Report

Posted 1 year ago

Hi Barbie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 1 year ago

“The runner matches my home color and serves as a gateway to the yard for our dog. The pile is unexpectedly lush and I love that it is washable. The colors are bright and match the website photo.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 1 year ago

“Lovely every day rug with lovely colours just as pictured . Great service , delivery and communication!!”

Helpful Report

Posted 1 year ago

Hi Thomas, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 1 year ago

“Prompt delivery without any snags and helpful customer service. Many thx”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“The rugs that I have bought are first class for what I wanted them for . Many thanks.”

Helpful Report

Posted 1 year ago

Hi Gavin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 1 year ago

“I am so thrilled with my Runrug Gingham Tweed Beige hallway runner. I was amazed to find a company that offered such a variety of sizes, designs and materials. I needed a very narrow hallway runner 7.5m long that would look like sisal but would be easier to clean. This has ticked all the boxes. In the photo I still have some floor protector underneath one end while waiting for some dusty work to be done but I couldn't wait to see what it looked like!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 1 year ago

“Looks lovely in hallway”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Carpet runner, as described and delivered promptly. Very happy with purchase.”

Helpful Report

Posted 1 year ago

Hi Charles, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 1 year ago

“Great value for money, will be back.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“I have ordered on two occasions from Runrug, and each time I have been pleased with my product. Delivery was on time for both orders. I will order from Runrug in the future.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“I love my new rug runners! I purchased six total runners to cover two sets of stairs, three of the Plain L. Gray Rug Runner for the set of stairs running from first to second floors, and three of the Afrikans Taupe Rug Runneror the set of stairs running from second to third floors. The quality of these runners is fantastic, and I love how they feel under the feet, a bit cushiony yet durable. When I placed my order, I had hesitated a bit with the Afrikans Taupe Rug Runner, thinking it might be too busy, but it looks great.”

Helpful Report

Posted 1 year ago

Hi Stacey, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 1 year ago

“The runner and underlay were delivered on time. Both products were easy to work with. I am an amateur with health issues but this was my best carpet laying experience. I love the luxurious feel of the underlay and carpet underfoot and am very pleased with how everything looks.”

Helpful Report

Posted 1 year ago

Hi Pat, Thank you for your positive review and we're happy to see you're happy with your order. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We hope to see you again soon. Runrug

Posted 1 year ago

“Both our rugs arrived on time, very good service and the quality is excellent. Because of the choice, customisation and choice of sizes would not hesitate to buy again. Would definitely Recommend.”

Helpful Report

Posted 1 year ago

Hi Kenneth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,737 reviews