Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,748 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and speedy Delivery.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for taking the time to review our service. We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pleased with these rugs and the very quick service.”

Helpful Report

Posted 2 years ago

Hi Derek, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Quick service have with the runner , I used on a stair , which looks great”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thank you for taking the time to review our company. We're delighted to see you're happy with your order. It looks great on your stairs! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon. Runrug

Posted 2 years ago

“Great runner, well made and true to description. Great customer service, have used several times.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for taking the time to review our service. We're delighted to see you've had such positive experiences shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Easy to order, excellent choice, good quality.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our service. We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Quick delivery , good quality”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Excellent all round. Great item, very helpful staff, good communication, good packaging, quick arrival.”

Helpful Report

Posted 2 years ago

Hi J. Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Quick delivery and delighted with my runner.”

Helpful Report

Posted 2 years ago

Hi Sylvia, Thank you for taking the time to review our company. We're delighted to see you're happy with your order. It looks absolutely lovely in your home! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon. Runrug

Posted 2 years ago

“Quality of samples is very good, need to see about alternate colors”

Helpful Report

Posted 2 years ago

Hi Sheri, Many thanks for your review. We're so sorry for the issues experienced with delivery. We have spoken with DHL regarding the delay and they informed us that they had been in touch with you and have since added the business name to the address. We're now in contact with DHL and we are monitoring the shipment closely with the aim of getting your order to you as soon as possible. We truly hope you love your runners once they are with you and you will be able to review the fantastic quality! Runrug

Posted 2 years ago

“Website easy to navigate. Rug delivered next da, colour as described . Very pleased with purchase.”

Helpful Report

Posted 2 years ago

Hi Annette, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very good service. Simple to use. Very fast postage.”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“The ordering process was easily done and quickly submitted. Then shipment and arrival of carpet was outstanding and within a week.”

Helpful Report

Posted 2 years ago

Hi William, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Nice rug and delivered very quickly”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“excellent service, received my rug two days early which was a nice surprise and was very pleased with it”

Helpful Report

Posted 2 years ago

Hi Ann, Thank you for taking the time to review our service! We're delighted to see you're pleased with your order. We work hard to ensure we offer the best quality products at the best prices! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very happy with the product. Very fast delivery. Customer service is excellant.”

Helpful Report

Posted 2 years ago

Hi Charles, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Great customer service fast to respond to enquiries”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Excellent service. I emailed Runrug twice for information and advice. Both times I had a prompt and very helpful replies. Our runner arrived and it has exceeded my expectations. Very pleased with it and it looks very smart”

Helpful Report

Posted 2 years ago

Hi Jill, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Lovely colour, looks to be hard wearing. But unfortunately it shows every mark. We ith children not ideal for my stairways”

Helpful Report

Posted 2 years ago

Hi Kath, Thank you for your review. We're sorry to hear that you are unhappy with the sample you've ordered. The beauty of this range lies in the fact that it is manufactured from 'Polypropylene'. This makes them very easy to clean. They are infact bleach resistant! We also offer this design in other colours, which may be of interest to you? Please don't hesitate to contact us directly, if you would like to discuss this further. Thanks again! Runrug.

Posted 2 years ago

“They seem really nice. They look great and arrived quickly.”

Helpful Report

Posted 2 years ago

Hi Connie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent service very quick to respond.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,748 reviews