Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,702 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service and delivery was excellent. Shipped from the UK to our home in Australia in a week! Happy with the colour. Suits our home. Quality of our rug is good. However the rug is much thinner than I expected for the price paid.”

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Posted 4 months ago

“Fits the bill perfectly and prompt delivery. We know where to look next time we need a rug. Thank you”

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Posted 4 months ago

“Really happy with my purchase, the carpet runner is nicer than the picture . It’s modernised my hall in the main walkway that gets a lot of traffic”

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Posted 4 months ago

“Excellent company, product as described.”

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Posted 4 months ago

“Would definitely recommend if you are looking for a nice rug”

Runrug 5 star review on 2nd October 2024

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Posted 4 months ago

“I think the options and the quality are great. I think a better online business process must be set up to retrieve credit for money spent on samples or samples should be offered at a cheaper price.”

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Posted 4 months ago

“Had never heard of Runrug before, but am certainly glad I found them. Quality of their products is excellent and their service is great,the transaction was simple and carried out with the minimum of fuss. Very pleased so would certainly recommend Runrug to others.”

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Posted 4 months ago

“Very happy with product.”

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Posted 4 months ago

“Stair runner is lovely. Customer service is awful. Paid for designated day, didn't arrive so had to make several phonecalls. Had order for a week and didn't inform us that stair rods were out of stock. Had to ask for delivery fee back, then cancelled order for rods as was getting absolutely nowhere with date. Just awful behaviour”

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Posted 4 months ago

“Great rugs very pleased with them.”

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Posted 4 months ago

“We are very pleased with the rug we bought from you, love that it is non slip..”

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Posted 4 months ago

“Excellent quality runner for my hallway. Delivery notification was very helpful. Great value & service.”

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Posted 4 months ago

“I received a beautiful stair runner and the customer service I received from Joe was outstanding. Even though I was emailing with Joe in the UK and I am on the west coast, he always responded in 24 hours and gave me very personalized attention. Thank you!”

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Posted 4 months ago

“Great communcication through the entire process.”

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Posted 4 months ago

“Love the rug. It's exactly as in the photo, is good quality and was delivered quickly”

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Posted 4 months ago

“J'ai été livré très rapidement et suis très content du produit reçu.”

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Posted 4 months ago

“Ordered a hall runner delivered really fast and great quality as well..highly recommend this product and company.”

Runrug 5 star review on 30th September 2024

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Posted 4 months ago

“Love the look of my runner but feel it’s poor quality very thin and nylony feel to it. But I’m keeping as I like the colour and design just wish it was a thicker rug and better material”

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Posted 4 months ago

“Our New Runner Rug looks just great in front of our balcony doors. Size 66cm x 390cm so its a good length and stays put on our Laminate flooring. Great Company to Deal with, always ready to help. Thank you soooooo much.”

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Posted 4 months ago

“Two runners for kitchen use were ordered, in quick succession, as the first was perfect for use alongside a working surface.The second runs alongsie the sink & associated surfaces. The design & fabric correspond exactly with the advertiused picture and both runners are a great success. Many thanks - DBW”

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Posted 4 months ago

Runrug is rated 4.8 based on 6,702 reviews