Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,700 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

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“Good selection on website, excellent company to deal with, quick delivery times,”

Runrug 5 star review on 16th October 2024

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Posted 4 months ago

“Very satisfyed with the rug,I wish I know we're to get a living room rug with the same pattern as the hallway rug I purchased from Runrug.”

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Posted 4 months ago

“Good quality. Fits well. Delivered on time. Followed delivery instructions”

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Posted 4 months ago

“Everything went very smoothly, from choosing, to ordering, communicating and delivery. The rug is excellent quality and exactly what we wanted. The choice of a variety of sizes was really useful. Would certainly recommend and use again.”

Runrug 5 star review on 15th October 2024

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Posted 4 months ago

“The rug arrived very quickly and is beautiful! Exactly what I wanted”

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Posted 4 months ago

“Fantastic quality and good quick delivery.”

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Posted 4 months ago

“Looks exactly as advertised. Decent quality.”

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Posted 4 months ago

Thank you so much for your 4-star rating and your kind words about Runrug! We're delighted to hear that you found our product to be of decent quality and that it looks exactly as advertised. We truly appreciate your feedback and support. If there's anything else we can assist you with, please feel free to reach out.

Posted 4 months ago

“I'm so happy with the rug, its beautiful & quality is excellent”

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Posted 4 months ago

Thank you so much for taking the time to give us a fantastic 5-star rating for Runrug! We truly appreciate your support and are thrilled to hear that you're happy with your rug. Your kind words, mean the world to us! We strive to provide our customers with top-notch products, and it's delightful to know that we've succeeded in delivering a beautiful and high-quality rug to you. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Once again, thank you for your amazing review. We truly value your feedback and are committed to maintaining the same level of excellence in the future. If you have any further questions or need any assistance, please don't hesitate to reach out.

Posted 4 months ago

“Runner has yet to arrive. Disappointing”

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Posted 4 months ago

Hi Jean, Thank you for taking the time to leave us a review. I apologise for the issues that we've faced with the delivery of this order. It appears that when you placed the order on our website, part of the address was missed by mistake. This unfortunately caused a delay with the courier. We did give them the full address as soon as they contacted us though, and I can now see that the delivery was sucessfully completed on 'Monday October 14th'. This is great news! We hope that you like your new runner! Thank you.

Posted 4 months ago

“Very pleased with the runner for my hall. Great that you can pick the actual size you want. Excellent quality and very prompt postage.”

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Posted 4 months ago

Thank you, Deborah, for your wonderful 5-star rating of Runrug! We are thrilled to hear that you are very pleased with the runner for your hall. We take pride in offering our customers the option to select the exact size they need. It's fantastic to know that you found the quality of our product to be excellent. We also appreciate your kind words about our prompt postage. Your satisfaction is our top priority, and we're grateful for your support.

Posted 4 months ago

“I can highly recomend this Co and the carpets they sell, I recently purchased A runner for the hall and it is absolutley beautiful, Gil.”

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Posted 4 months ago

“Excellent runners. Great quality. I really love them. Very quick service. I really reccomend them.”

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Posted 4 months ago

Thank you so much for taking the time to rate us with 5 stars! We truly appreciate your support and feedback. We're thrilled to hear that you think our runners are excellent and of great quality. It brings us joy to know that you love them and found our service to be very quick. Your recommendation means the world to us! We strive to provide exceptional products and top-notch customer service, so your satisfaction is our ultimate goal. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you again for choosing Runrug. We hope to serve you again soon!

Posted 4 months ago

“Difficult to buy on line when trying to match colour but rang and assistant was very helpful. Then had a panic with delivery address having just moved house and that was sorted so am a very happy customer and the rug is excellent. Just what was wanted.”

Runrug 5 star review on 13th October 2024

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Posted 4 months ago

“Lovely rug, excellent choice of colours & patterns. Good prices too.”

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Posted 4 months ago

“Good website. Easy to order. Excellent price. Free delivery well ahead of schedule. Expensive feel and depth of pile well in excess of cost.”

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Posted 4 months ago

“Very comfortable under foot.”

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Posted 4 months ago

“We have brought from this company before and ws really happy with the rug we got. Although one is a beautiful rug I don't think it is the same quality as the last one. Would not stop me from buying from them again.”

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Posted 4 months ago

Hi Kim, Thank you for leaving us a review. I can see from your order history that the last rug you purchased was indeed a completely different range and style of rug. We do have hundreds of different options, to choose from! Although the rug you've purchased this time is slightly thinner with less of a pile, it is still a very popular range! They're also extremely durable and they last for many years! If you would like to discuss this further or perhaps arrange an exchange, please contact us directly. We're only ever interested in making and keeping our customers happy! help@runrug.com. Thank you.

Posted 4 months ago

“My rug arrived within a few days. It was exactly like the picture. I received many notifications and emails detailing the journey of my rug from the store to my house. I would order from them again.”

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Posted 4 months ago

“Not happy with the quality, the rug stitching pulled only after the second day of having it down. (with not a great deal of foot traffic either) I like the pattern but lacks in quality.”

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Posted 4 months ago

Hi Robin, Thank you for leaving us a review. I am very sorry to hear this has happened. Naturally, if anything like this happens then please do come to us and tell us. We would always look to rectify any problems or issues with the products, in a timely manner. Also, with regards to the product you have purchased, it is an indoor/outdoor runner. Therefore, the thickness and style of it is very different to a traditional house carpet runner. This information is available to read, within the product description and specification. If you would therefore like to arrange an exchange or a refund, please reach out to us and we'll be more than happy to help you. help@runrug.com Thank you.

Posted 4 months ago

“Very Happy with this beautiful Hall runner.colur is perfect red.thank you..”

Runrug 5 star review on 10th October 2024

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Posted 4 months ago

Runrug is rated 4.8 based on 6,700 reviews