Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,747 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’re very happy with our runner runrug was so easy to use website was very easy to use ordered our product was delivered on time excellent service”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Wide choice of colours and designs, excellent website, excellent service and quick delivery - what more could we ask. Thank you Runrug”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Worst purchase ever. Ordered two sections. They shorted me 4 inches on one and overages me 4 inches on the other. Neither work for the stairs now.”

Helpful Report

Posted 2 years ago

Hi Stephanie, Many thanks for your review. Once again, we're so sorry there's been an issue with your order. We work hard to bring a high level of customer satisfaction so we're disappointed to hear that you've experienced an issue on this occasion. I can see that my colleague is now working with you towards a resolution. We're confident your staircase will look fantastic once we've helped get this rectified for you! Thanks again, Runrug

Posted 2 years ago

“I have not received my rug ot was supposed to be her on feb 23 I have sent a email about it and called leaving a message about it and still haven't heard anything”

Helpful Report

Posted 2 years ago

Hi Carol, Many thanks for your review. Once again, we're so sorry for the delay with your parcel. We ship our parcel in good faith and its disappointing when the service lets us down. I can see that my colleague has responded to your correspondence from over the weekend, confirming that your parcel should now be with you today. Our apologies for any inconvenience this delay has caused. We truly hope you love your products once they've arrived with you! Thanks again, Runrug

Posted 2 years ago

“The rug is beautiful! My carpenter has not unrolled the rug yet, as he did not have his stapleing gun with him on Friday. So I cannot tell you if it is damaged. Another rug was ordered which was slightly narrower. We have not received that order yet.! Dr. Hope K. Fitz”

Helpful Report

Posted 2 years ago

Hi Hope, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“This is our third purchase from runrug and again the service and quality didn’t disappoint. Next day delivery as well. Great service all round.”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“It arrived and I was really pleased that the quality is excellent does the job I wanted it for so no grumbles on quality or delivery”

Helpful Report

Posted 2 years ago

Hi Marion, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“The price was right, delivery came a day early, well done”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Would recommend Runrug. Delivery quick.”

Helpful Report

Posted 2 years ago

Hi Jackie, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Second order from this company. Great service and selection. Happy to recommend”

Helpful Report

Posted 2 years ago

Hi Bruce, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“I purchased a runner and nonslip pad from Runrug and I am very pleased with the beautiful products and excellent customer service. My runner arrived quickly after ordering and what I received was accurately reflected online and is quite beautiful. The nonslip pad was shipped separately and arrived a bit later. I called customer service twice to check in and they reassured me the pad was on its way and gave me a way to track its location. It eventually arrived with no problem. Highly recommend Runrug!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“This runner doe not bend well”

Helpful Report

Posted 2 years ago

Hi Devi, Many thanks for your review. We're sorry to hear that you're not satisfied with your runner. This runner is a little thicker, more durable, needle-punch carpet with a thick latex backing. This means it can be a little more difficult to fit onto a staircase, however, it is certainly achievable. We've now reached out to you separately in the hope of being able to offer advice and support with the issues you're having. Thanks again, Runrug

Posted 2 years ago

“Delighted with the result. No need to use any anti-slip material even though the rugs sit on a polished wood floor.”

Helpful Report

Posted 2 years ago

Hi Ray, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“The runner I ordered came quickly. Unfortunately it wasn’t a good match so I opted to return. The return procedure was arranged for the following day with pick up from the courier. I’ve been informed that a refund will be issued once the runners are received and I have no reason to doubt this. Thank you Jo for your instructions”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our company! We work hard to ensure we offer the best products at the best prices so we're glad to see you're happy with the quality! We understand that getting the right runner to match your home is non-negotiable. We, therefore, offer free returns within 30 days for exchange or refund. Thanks again, Runrug

Posted 2 years ago

“Very pleased with the service from Runrug, the runner is just perfect.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Waiting for them to show up”

Helpful Report

Posted 2 years ago

Hi, Many thanks for your review! Tracking information for your shipment is indicating that your runners have now been delivered to you. We truly hope you're happy with your products! Please don't hesitate to reach out to us at help@runrug.com if you need any further assistance. Thanks again, Runrug

Posted 2 years ago

“Excellent quality for the price , including good range of runner widths and lengths. Speedy delivery”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent service and prompt delivery. Replaced a short rug with a longer one at no extra cost because of discount. Fabulous.”

Helpful Report

Posted 2 years ago

Hi Frank, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Lovely rug, good quality colour & texture fits into the recess exactly. Very speedy delivery have recommended to family & friends👍”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Great customer service from UK. thank you”

Helpful Report

Posted 2 years ago

Hi Afsi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,747 reviews