Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,718 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Only problem is the rug isn't really approprate for stair installation the backing is rubber and rug ripped if stretched... just not appropreate backing.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Purchased a hall runner, deilivered exactly when stated, good quality and to the correct length (set our own size) and at a reasonable price. Having had it down a couple of days relised that we needed the non slip runner underlay, again delivered exactly when stated and does the job perfectly. Would highly recommend Runrug and will use them again.”

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Posted 1 year ago

“Excellent product”

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Posted 1 year ago

“Excellent service and delivery option choice, will use again.”

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Posted 1 year ago

“After chooseing my new Hall runner it was delivered very quickly. We are very satisfied with our purchase and our divery person he is very good thank you.”

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Posted 1 year ago

“The product is good quality but the screws to install were low quality and kept breaking despite pre-drilling small holes. This leads to obvious other problems and wastes time. The rug rods ar fine although a bit more expensive than I thought they should have been considering they were hollow rods. Lastly, despite advertised as “free shipping,” I was caught by surprise when the UPS driver required a $74 check to leave the package and tied the fee to a customs charge. Nothing was said about it at the time of order and should have been included.”

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Posted 1 year ago

Hi Daniel, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and apologise for any inconvenience you've experienced with our product and service. We're pleased to hear that you find the quality of our product to be satisfactory. However, we're genuinely sorry to learn about the issues you've encountered during the installation process. We also apologise if the pricing did not meet your expectations. We strive to provide products that offer both quality and value, and we appreciate your input on this matter. Your comments will be taken into consideration. With regards to the unexpected customs charge, we are very sorry about this! This absolutely should not have been your responsibility to pay. We as a company promise to pay these charges for our customers, however, there was a clerical error made by the courier which meant that they were accidently charging the reciever instead of us, the shipper. If you can please contact us directly with some evidence of the charge, we of course, will be more than happy to reimburse you for this. Thank you. Help@runrug.com.

Posted 1 year ago

“The Runrug website is not easy to negotiate, then the wrong colour rug was sent. Finding how to return an item is extremely difficult, in fact I have left a message on a phone number twice and completed a ticket stating my issues, a week has gone by and I have heard nothing. Very unhappy!”

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Posted 1 year ago

Hi Judith, I am genuinely sorry to hear about the difficulties you've faced in navigating our website, receiving the wrong colour rug, and encountering challenges with the return process. First and foremost, I want to assure you that your satisfaction is our top priority, and we deeply regret any frustration this situation has caused. We take customer feedback seriously, and your experience is certainly not reflective of the level of service we aim to provide. I do recall speaking to you on the phone and we are now putting this right for you, by sending out the correct coloured product. Once again, I apologise for the inconvenience you've faced, and I appreciate your patience as we work to make this right for you. Thank you. Runrug.

Posted 1 year ago

“Good quality rug. Arrived promptly on stated date.”

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Posted 1 year ago

“Positive experience, run arrived prompt and in excellent condition. If use this company again.”

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Posted 1 year ago

“Does the job is keeping my rug from sliding.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Love our newly purchased runner in our hallway, so much so we ordered another!! Easy to order, delivery fast, quality excellent, choice of sizes, looks great, fabulous all round product and service!!”

Runrug 5 star review on 21st January 2024

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Posted 1 year ago

“Very pleased with this.. quality very good”

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Posted 1 year ago

“Rug is nice, also lays well. The thickness and density however is not quite what I expected for the price.”

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Posted 1 year ago

“Great service I’ve ordered from this company a couple of times. Great quality and can’t find the same in shops.”

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Posted 1 year ago

“Ordered corporate two days later had it”

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Posted 1 year ago

“Good selection of sizes, delivered quickly. Excellent quality, Laid flat doesn't slip.”

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Posted 1 year ago

“Website was easy to navigate and choose the correct rug for me. The rug arrived as promised and was true to the website description. The quality is good and fits well in my hallway”

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Posted 1 year ago

“pleased with the underlay i got from you .. made my inner bouncy and the delivery was fab! will use this company again perfect!”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,718 reviews