Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,747 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

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“Very happy with my new dark grey runner. Loved the idea that I could custom the size required to fit my needs. It arrived much earlier than originally scheduled and communication with the company was very efficient and friendly. I would have no hesitation recommending. Thank you”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! We're also very pleased to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Really pleased with my runner, delivery and service was excellent”

Helpful Report

Posted 2 years ago

Hi Pauline, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! We're also very pleased that the delivery was prompt. Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Iam pleased with the Quality of the runner But l haven't received my money back for next day delivery”

Helpful Report

Posted 2 years ago

Hi Hilary, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We are sorry that you have received your refund. I have checked your account and processed the refund for you today. We sincerely apologise for the delay. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“I found this company to be very responsive and excellent customer service and communication. There was a delay in receiving my items which I was completely outside of their control, but they kept me updated throughout and when I emailed less than 24 hours later I received a reply. I received my item with ease and before the deadline time they gave me. I would recommend them.”

Helpful Report

Posted 2 years ago

Hi Carmen, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We are pleased to see our customer service team were helpful and kept you informed. Thanks again! Runrug

Posted 2 years ago

“Quality very good am happy with that but very disappointed with colour ? I have paid to have stairs painted bright white with expensive paint to match black runner with White arrived with edgings creamy yellowish. I contacted runrug and was disappointed with glib reply about how pictures are taken ? That doesn't help when carpet nothing like advertised”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for taking the time to leave us a review. We are sorry that you are unhappy with the runner you received. While we try and show our runners in the truest likeness possible, unfortunately, due to lighting and different screens, devices and monitors the images are being viewed on this can make the images look a little different. We will always work with our customers the best we can to make sure that they are 100% happy. We do offer a free returns policy on all none bespoke items, so if you would like to get in touch we would be happy to assist you. We look forward to hearing from you. Runrug.

Posted 2 years ago

“Great looking, good quality rug runner”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Ordered 2 x 5' runners for the side of a bed. Excellent, so difficult usually to find long thin rugs for this purpose. They look great. We also ordered the same pattern in a long format for the hallway to "warm" a new wooden floor. Looks excellent. Very soft and don't appear to be "walking about".”

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Posted 2 years ago

Hi Kim, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your order. Thanks again! Runrug

Posted 2 years ago

“Very pleased with my hall runner. Seems well made and the delivery was fast.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Runrug

Posted 2 years ago

“This is the second time I have bought a runner from Runrug. I really like the fact you can choose the length you want. Most standard runners were too short for me. Great choices and prices. Quick delivery. Will definitely recommend to others.”

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Posted 2 years ago

Hi there, Thank you for your positive review and we're happy to see you're happy with your order. WOW, your custom-length Capitol Brown hallway runner looks brilliant. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Excellent quality and fast delivery.”

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Posted 2 years ago

Hi Pauline, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Runrug

Posted 2 years ago

“Good mat--liked the non slip backing. It actually works!”

Helpful Report

Posted 2 years ago

Hi Jacky, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Very happy with the delivery and the Rug. Would Recommend.”

Helpful Report

Posted 2 years ago

Hi Philip, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. Thanks again! Runrug

Posted 2 years ago

“The service was excellent and the quality is good value for money !!”

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Posted 2 years ago

Hi Tiziana, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality service and products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Request delt with quickly, goods arrived on time. Pleased with carpet. Many thanks.”

Helpful Report

Posted 2 years ago

Hi Mr Hogg, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“A great company to deal with. Good prices and a prompt reply to questions.”

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Posted 2 years ago

Hi Jason, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices and take pride in offering the best customer experience. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Easy to use website.”

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Posted 2 years ago

Hi Dawn, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent product and delivery thank you”

Helpful Report

Posted 2 years ago

Hi Dawn, Thank you for your positive review we're happy to see you're happy with your order and that your delivery was quick. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“I didn't get an update from delivery company so queried it with Runrug. Within an hour they got back to me with an update and reimbursed the next day delivery fee. Good customer service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“I was worried rugs would slip about but they do not move, very pleased with them. A couple of creases which I’m hoping will settle.”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! In relation to the creases, these should flatten out quite quickly. To speed up the process, we advise rolling the runner in the opposite direction and storing somewhere warm for 24-48 hours. If you need any further assistance, please don't hesitate to reach out to our team at help@runrug.com where we would be happy to assist. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“You need to be careful cutting edge matches pattern along complete edge”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! If the product has been cut incorrectly, please don't hesitate to reach out to us at help@runrug.com where our team will be glad to get this rectified for you. We look forward to seeing you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,747 reviews