Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,702 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

259

Anonymous

Anonymous // 01/01/2019

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“As described. Good service”

Helpful Report

Posted 4 months ago

Thank you for the wonderful 5-star review! We're thrilled to hear that everything was as described and that you enjoyed our service. Your support means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 4 months ago

“It would be helpful if you added info on curled up ends.”

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Posted 4 months ago

Thank you for your helpful 4-star review, Alan! We appreciate your feedback regarding the curled up ends, and we understand how that information could be valuable for our customers. We're always looking for ways to improve, so your suggestion will be taken into consideration. If you have any other questions or need assistance, feel free to reach out. Enjoy your purchase!

Posted 4 months ago

“Runner that was delivered had a fault in it. I have been in touch and advised there are three ways to resolve. I have notified which way I want to go and still waiting on someone getting back to me with an offer.”

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Posted 4 months ago

Hi Neil, Thank you for your review, although I am sorry to see of the issue with the runner. Looking at the imagery this appears to be a piece of yarn caught up in the runner during the production, which naturally can happen when fibres become caught in the machinery - although we do make every effort to avoid this and it is a very rare circumstance. I can see that my colleague is working with you on a resolution at the moment so I hope we can improve your happiness with our products soon!

Posted 4 months ago

“Very happy with our selection.”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Geoff! We're delighted to hear that you're very happy with your selection. Your satisfaction is what we strive for, and we appreciate your support! If you need anything else in the future, feel free to reach out. Enjoy your new addition!

Posted 4 months ago

“I purchased a stair runner, area rugs for both top and bottom of the stairs and padding/wood strips for installation. Quality is better than expected for the price. Design was exactly as shown on the website and delivery was quick. I made an error while checking out to my delivery address and it was corrected in less than 24hrs after contacting customer service. Overall amazing experience. Highly recommend this company. 5⭐️”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Darlene! We're so glad to hear that you're pleased with the quality and design of your rugs, and that our customer service was able to assist you swiftly. Your recommendation means a lot to us! If you ever need anything else, we're just a message away. Enjoy your lovely new decor!

Posted 4 months ago

“Just what we wanted. Delivered in time”

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Posted 4 months ago

Thank you for the great 4-star review, Angela! We're thrilled that you received just what you wanted and that it arrived on time. Your feedback is important to us, and we're always here to help if you need anything else. Happy decorating!

Posted 4 months ago

“Amazing rug Beautiful colour combination, better than the pictures and very good quality.”

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Posted 4 months ago

Thank you for the wonderful 5-star review, Syed! We're so happy to hear that you find the rug amazing with such beautiful colors and quality. Your satisfaction is our priority, and your feedback inspires us to keep delivering the best. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your beautiful new rug!

Posted 4 months ago

“Great product good quality very good customer service when contacting by phone”

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Posted 4 months ago

Thank you for your outstanding 5-star review, Dorothy! We're delighted to hear that you think our product is great quality and that our customer service met your needs. Your positive feedback truly motivates us! If you have any other questions or need assistance, feel free to reach out anytime. Happy shopping!

Posted 4 months ago

“Got what I wanted.”

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Posted 4 months ago

Thank you for your fantastic 5-star review, Jose! We're so glad to hear you got exactly what you wanted. Your satisfaction means the world to us! If there's anything else you need, feel free to reach out. Happy decorating!

Posted 4 months ago

“Ordered and paid for next day delivery 6 days later still not received parcel couriers are useless also gave alternative place to leave parcel but that was ignored Won’t be ordering from this company again, plenty more shops to choose from”

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Posted 4 months ago

Hi Jane, Thank you for your review although we are naturally very sorry that we have not been able to get the perfect runner to your home on this occasion. We have attempted to contact the courier on several occasions but believe that they have had issues finding your home due to the naming of your home rather than it being numbered - although naturally we have passed on yours and our dissatisfaction at this information and the subsequent delay. The local depot had attempted to contact you, but unfortunately the number supplied is not correct, and with you not wanting to share your information for them to seek further advice from you it does leave us at the limit of how we can support to get the runner to yourself. We can understand not wanting to share your details of course. I can see that my colleague has this morning confirmed that we have cancelled your order, at your request, and a full refund will be issued back to you shortly. We do not like to let any of our customers down, so do sincerely apologise for any issues caused.

Posted 4 months ago

“Love this zebra hall runner great quality and price.”

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Posted 4 months ago

Thank you so much for your amazing 5-star review, Dianne! We're thrilled to hear that you love the zebra hall runner and that you find it great quality and value. Your feedback really brightens our day! If you need anything else, don’t hesitate to reach out. Enjoy your new runner!

Posted 4 months ago

“The delivery service was excellent and the quality of the carpet is fantastic I would definitely use runrug again.”

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Posted 4 months ago

Thank you for your wonderful 5-star review, David! We’re thrilled to hear that you had an excellent delivery experience and that the quality of the carpet met your expectations. It means a lot to us! We look forward to serving you again in the future. If you need anything else, just let us know!

Posted 4 months ago

“Gorgeous, love it to bits. Hoping it's going to help insulate the first floor flat. Will let you know 😉”

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Posted 4 months ago

Thank you for the lovely 5-star review! We're delighted to hear that you love your new rug to bits. It's great to know that you’re hoping it will help with insulation—fingers crossed! We can't wait to hear your thoughts once you see the results. If you need anything else, just let us know. Enjoy! 😊

Posted 4 months ago

“runner for my hallway really good fits well really pleased with my purchase”

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Posted 4 months ago

Thank you for your fantastic 5-star review! We're so glad to hear that your runner fits well in your hallway and that you're pleased with your purchase. Your satisfaction truly makes our day! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 4 months ago

“Quality and attention to detail. I made an order mistake, and they rectified it and corrected it all before delivery. Rugs wrapped really well for transportation also. 10/10”

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Posted 4 months ago

Thank you so much for your amazing 5-star review, Matthew! We're thrilled to hear that you appreciated our quality and attention to detail. It’s wonderful to know that we could assist with your order and ensure everything was just right before delivery. Your feedback on our packaging is also much appreciated! If you need anything else in the future, please don't hesitate to reach out!

Posted 4 months ago

“I have not received my rug yet. Still waiting.”

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Posted 4 months ago

Hi there, Thank you for taking the time to leave a review. I'm really sorry to hear that your rug hasn't arrived yet. We understand how frustrating this can be, and we appreciate your patience during this time. Sometimes, shipping delays can occur unexpectedly, and we're here to help you with any updates. I have just looked into the tracking on your order and it looks like this has been delivered to you yesterday, so we hope that the runner is exactly what you needed to put the finishing touches on your home! If there are any problems at all, please do not hesitate to reach out to our Customer Service team using help@runrug.com.

Posted 4 months ago

“Fantastic custome service, Thankyou for all your help”

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Posted 4 months ago

Thank you so much for your wonderful 5-star review, Patricia! We're thrilled to hear that you found our customer service to be fantastic. Your appreciation means so much to us, and we’re always here to help. If you ever need anything else, don't hesitate to reach out!

Posted 4 months ago

“Very good customer service.”

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Posted 4 months ago

Thank you, Angela, for your fantastic 5-star review of Runrug! We're so pleased to hear that you had a very good experience with our customer service. Your kind words mean a lot to us, and we’re dedicated to ensuring that every customer has a positive interaction. If you need anything else, don’t hesitate to reach out!

Posted 4 months ago

“I am being asked for a review before I receive my rug and have had no contact sine I placed the order a couple of weeks ago. Not good service.”

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Posted 4 months ago

Hi Sandra, Thank you for leaving us a review. I am very sorry to see your order hasn't arrived yet. Looking at the tracking information it appears that it was placed into a 'Clearance Event'. Unfortunately this can happen sometimes and of course, this is out of our control. A 'clearance event' is just when the shipment is being cleared through customs and this can sometimes take an additional few days. This is a normal procedure that is required in order to ensure that all shipments are properly documented and that any taxes or duties due, are paid. (We pay these for you, so please don't worry!). The tracking information does state that the delivery is now scheduled to arrive today! (Thursday, October 17) by the end of the day. Please do let us know if it doesn't arrive and we will do all that we can, to look into this for you. Thank you.

Posted 4 months ago

“fantastic service delivered earlier than expectd”

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Posted 4 months ago

Runrug is rated 4.8 based on 6,702 reviews