Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,706 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“Excellent website, easy to navigate, lots of choice. Fabulous Rug”

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Posted 6 months ago

Hi Michelle Thank you for your review and I am glad to see that the rug is passing your expectations! We hope to see you again soon! runrug.com

Posted 6 months ago

“Original choice ordered but was found to be damaged so not despatched and as is always it was the last one and has been discontinued. Found an alternative but more expensive. Helpful customer service staff.”

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Posted 6 months ago

“Looks good quality haven't put it on stairs yet .”

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Posted 6 months ago

“Looks lovely in my hall. Good quality and true to colour”

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Posted 6 months ago

“Rugs arrived as per order placed , no issues , Runrug very easy to deal with & communication was very good”

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Posted 6 months ago

“Quick delivery very good quality so happy with my purchase and even got a little discount will certainly use this company in future.”

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Posted 6 months ago

“See review.”

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Posted 6 months ago

Good morning, and thank you for your review - although naturally we are sorry to see of the delay with the delivery to yourself. Could I ask you to get in touch with our team using helpuk@runrug.com and let us know your order number or address, so that we can investigate this further for you. Kind regards runrug.com

Posted 6 months ago

“Delighted with the quality and fit of the long hall runner supplied.”

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Posted 6 months ago

“Amazing rug ❤️”

Runrug 5 star review on 15th August 2024

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Posted 6 months ago

“Good quality runners, fast service. A range of designs from which to choose.”

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Posted 6 months ago

“Great job, all good and on time. Many thanks.”

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Posted 6 months ago

“Absolutely Brilliant! Ordered on Thursday & in situ on Friday afternoon & I love it.”

Runrug 5 star review on 14th August 2024

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Posted 6 months ago

“The rug arrived very swiftly but the quality is very poor. It’s too lightweight and the colour is much brighter than the photos online. A shame as they looked so good and the service was great. Sadly I won’t be buying from runrug again”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to leave us a review! We're very sorry to hear that it wasn't what you expected. The rug you've purchased is actually one of our best sellers! However, we do completely understand that our customers will all have different taste. Also, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. Please feel free to reach out to us directly, if you would like to return it. We can offer both an exchange or a refund, if you would prefer. help@runrug.com Thank you.

Posted 6 months ago

“Not used Runrug previously but found what looked be the ideal product (3m runner). Arrived in really quick time and looks and fits perfectly. Appears excellent quality. Will not hesitate to use them again.”

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Posted 6 months ago

“Love the rug, just what I’ve been looking for. Great quality and quick delivery. First purchase from Runrug and will definitely be buying again.”

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Posted 6 months ago

“Hall runners were lovely quality”

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Posted 6 months ago

“Your service was great! The delivery came early and fastes than I expected, your selection is fantastic for stair runners.”

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Posted 6 months ago

“Rug never came. Was waiting for delivery so emailed and was told they had sent a previous email saying its damaged and last one in stock . You think someone would ring not just email. I've looked at spam and I cannot find email and no rug. Took me ages to find right one.Unhappy customer”

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Posted 6 months ago

Hi Hayley, Thank you for your review. Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience you've experienced. I'm sorry to hear that you did not receive the rug you were looking forward to, and I understand how frustrating this must be. It appears that there was an email sent out to you and I can see that a colleague of mine has provided a copy of this in a recent email thread with yourself. We aim to provide clear and timely updates to all of our customers and at the moment we are only a small customer service team. Unfortunately, it isn't always possible to call and speak to every customer we have. However, I apologise that this didn’t happen in your case. I will make sure we review our communication processes to prevent this from happening again. I can see that you have agreed upon a refund and this is currently being processed by our finance department. This should be back in your bank account within 5 business days. Thank you.

Posted 6 months ago

“From the start of out interactions, Runrug were professional, polite and prompt. It was excellent service. I highly recommend them to any and all.”

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Posted 6 months ago

“Great quality quick delivery.”

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Posted 6 months ago

Runrug is rated 4.8 based on 6,706 reviews