Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,720 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

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“I am very pleased with my hall runner it's very good and not to expensive.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are so proud to know that you are pleased with your hall runner. It's great to hear that it is both good quality and reasonably priced. Thanks again for your kind words!

Posted 1 year ago

“Beautiful design. Very cheaply made.”

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Posted 1 year ago

Thank you, Bebert, for your feedback on Runrug! We are committed to providing the best customer experience and we appreciate your honesty. We appreciate your feedback on both the design and qaulity.

Posted 1 year ago

“Nice quality rug. I am very pleased with my new stash r runner!”

Runrug 5 star review on 23rd November 2023

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Posted 1 year ago

Thank you so much, Janine, for your 5-star rating of Runrug! I'm so glad to hear that you're pleased with the quality. It means a lot to us knowing that you're a happy customer :)

Posted 1 year ago

“Quality products--excellent customer service.”

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Posted 1 year ago

Thank you for your amazing 5-star review of Runrug! We are so pleased that you have enjoyed the quality of our products and our excellent customer service. We thank you for your support!

Posted 1 year ago

“Excellent service. Super fast turn around time and delivery on 2 separate orders. Highly recommend!”

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Posted 1 year ago

Thank you so much for the 5-star rating, Kathi! We really appreciate your kind words about our excellent service, super fast turn around time and delivery, and are thankful that you highly recommend us. We are also very grateful for your loyalty and support!

Posted 1 year ago

“Arrived promptly.”

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Posted 1 year ago

Thank you, Carole, for your 5-star rating of Runrug! We are so glad to hear that your rug arrived promptly. It means a lot to us that you are satisfied with your purchase!

Posted 1 year ago

“arrived just when it said it would just a couple of days after ordering. Was cut to the size i asked for. Very pleased with it looks very nice in my hall.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We're happy to hear our product arrived just when it said it would and that you were pleased with the size after ordering. We appreciate your feedback and it's great to know that you're happy with the look of your hall. Thank you for choosing Runrug!

Posted 1 year ago

“Did a review and forgot to add a photo,sorry. Really pleased with the rug we ordered and looking forward to choosing another for lounge.”

Runrug 5 star review on 22nd November 2023

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Posted 1 year ago

Thank you so much for the 5-star rating for Runrug! We are so pleased that you are happy with the rug you ordered and look forward to helping you find the perfect fit for your lounge next :) Thanks for providing a photo, it looks great!

Posted 1 year ago

“Pleased with the carpet runner”

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Posted 1 year ago

Thank you so much for your 5-star rating for our Runrug! We are so pleased that you love the runner!

Posted 1 year ago

“Delivery was quick. Overall happy with the runner.”

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Posted 1 year ago

Thanks for the 4-star rating, Frances! We're glad to hear you were satisfied with your Runrug purchase overall.

Posted 1 year ago

“Perfect rug and servuce”

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Posted 1 year ago

Thank you so much Nicky for the amazing 5-star rating! We are so glad you love Runrug and the service you've received. "Perfect rug and service" indeed - we're so happy to hear that!

Posted 1 year ago

“Very pleased with our hall rug”

Helpful Report

Posted 1 year ago

Thank you for the 5-star rating. We are very pleased with your feedback on our hall rug. We are glad that you are happy with it and that you took the time to review it!

Posted 1 year ago

“Absolutely fabulous service and rug. We love it!”

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Posted 1 year ago

Thank you so much for the fantastic 5-star rating of Runrug, Ruth! We're so pleased to hear that you enjoyed our service and the rug. Thanks for providing a photo, its always great to see how they look in your home... it looks incredible!

Posted 1 year ago

“Received the runner promptly with very unexpected import charges. The rug quality was fine but sadly we did not unroll it before installing. Initially, it looked great. Within an hour, an unexpected repeating pattern of marks appeared on the runner. We contacted customer service who quickly offered to refund the import charges. They could not explain the rug markings and because we actually installed the runner could do no more. The runner will remain in place until I can find a suitable replacement even though it looks like someone spilled something top to bottom. Customer service was polite and prompt attempting to answer my concerns. My advice to future customers is to unroll your runner completely and let it sit for awhile before installing.”

Helpful Report

Posted 1 year ago

Hi Anne, It's disappointing to hear you had an issue with your order and we deeply apologise for any inconvenience caused. I hope our Customer Service Team were able to help resolve this for you. Thank you for your feedback, it is greatly appreciated :)

Posted 1 year ago

“Excellent, attentive customer service! All of my questions were answered promptly, and they went the extra mile to make certain that I was pleased.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review! We are happy to hear that you had such a great experience with our customer service team. It is always our goal to make sure that all of our customers have their questions answered and that their satisfaction is our priority. We are so glad you enjoyed your experience with us!

Posted 1 year ago

“Very good quality product. The website is excellent to navigate and the fact that you can take an image and lay the rug or runner into it to visualise how it would look is very useful. Easy purchasing and prompt delivery as well. Thank you runrug.”

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Posted 1 year ago

Thank you for your 5-star rating, Gary! We are glad to hear that you are pleased with the quality of our products, as well as the ease of navigation on our website. We are also thrilled to learn that our Visualisation tool was helpful to you. Thank you for your kind words and we appreciate your business!

Posted 1 year ago

“Happy with runner, fast service!”

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Posted 1 year ago

Thanks so much for your 5-star rating of Runrug, Paul! We are so happy to hear that you're happy with the runner and the fast service. We really appreciate your review!

Posted 1 year ago

“Rug was ordered and delivered quickly and on time. Rug looks exactly like the pictures and am very pleased with the product”

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Posted 1 year ago

Thank you so much for your 5-star rating of Runrug! We are so glad to hear that you were satisfied with the order and delivery process and that the rug looks exactly like the pictures. We are very happy to have you as a loyal customer and we really appreciate your feedback!

Posted 1 year ago

“The rugs are just what I was looking for. The ability to choose the desired length was most important to me after I found an acceptable color/pattern.”

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Posted 1 year ago

Thank you for your kind and generous review of Runrug. I am delighted to hear that the rugs you found were just what you were looking for and that you appreciated the ability to customize the rug length! We greatly appreciate your loyalty and thank you for your 5-star rating.

Posted 1 year ago

“I bought the Red Persian 2’ x 10’ runner for my mother who lives in Florida. She wanted a red runner to go with Christmas decorations this year and this completely fit her specifications. She said that it’s very well made and a true Christmas red, not burgundy or slightly pink ir orange. My mom is very picky and for her to say she’s happy with it means a lot. Thank you Runrug!”

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Posted 1 year ago

Thank you Wanda for your 5-star rating of Runrug! We're glad your mother found the perfect runner to fit her festive needs, we're glad to hear that she's very happy with it! We appreciate the kind words.

Posted 1 year ago

Runrug is rated 4.8 based on 6,720 reviews