Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,739 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value item that git in so well”

Helpful Report

Posted 1 year ago

Hello, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your purchase. Thanks again! Runrug.

Posted 1 year ago

“No fuss ordering and delivery process. The rug is exactly as advertised and should do the job perfectly”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! Could we therefore ask, what do you think we could have done differently, for that all-important extra star rating? We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Hello Sorry, but I haven't received yet.”

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Posted 1 year ago

Hi Petros, Thanks for the review! I am very sorry to hear this. I've just checked the tracking information and I can see that it was delivered on Friday, June 23. Please could you confirm that you have now received your order? We're very sorry for any delays that may have occurred during transit. This naturally, is out of our control. We'd therefore appreciate it if you would consider updating your review, to reflect your thoughts on the product you've ordered and also your experience with us here at Runrug.com. Thanks again! Runrug.

Posted 1 year ago

“Love my hallway runner! I did have some issues with DHL delivery but Joe from Runrug was very helpful and sorted that out. Great customer service. Thanks Joe.”

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Posted 1 year ago

Hi David, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I am pleased with the runner. Good quality and looks stylish, and above all, it has Completely changed the look of my passage. Highly recommend.”

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Posted 1 year ago

Hi Susanne, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“A very quick dispatch. I am very pleased with this product. Thank you.”

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Posted 1 year ago

Hi Angela, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your purchase. We're also pleased to hear that the delivery was prompt! Thanks again! Runrug

Posted 1 year ago

“Great service, great choice of rugs”

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Posted 1 year ago

Hi Janet, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with us - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Swift delivery after order and great option of cutting length to order. Would definitely use again.”

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Posted 1 year ago

Hi Richard, Thank you for your positive review and we're very happy to see you're pleased with your order. We're happy to hear the delivery was prompt too! We'll hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“I'm very pleased with the lovely quality of my rug and the fast delivery.”

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Posted 1 year ago

Hi Christine, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very good value for money looks good”

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Posted 1 year ago

Hi Alan, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your purchase. Thanks again! Runrug

Posted 1 year ago

“Nice runner but a bit on the thin side, therefore, not suitable for the intended area. Used elsewhere. I will pay more attention to the thickness when purchasing in future.”

Helpful Report

Posted 1 year ago

Hi David, Thanks for the review! Your positive comments are appreciated, however, we're sorry to hear that you're unhappy with the thickness of the product. We have many different styles and ranges to choose from, at all different thicknesses. We'd be more than happy for you to return that one to us and we can look at exchanging it for you. Would this be something that you'd be interested in? If so, please reach out to us at: helpuk@runrug.com. Thank you. Runrug

Posted 1 year ago

“Great hall runner. Fabulous price and came early. Will definitely Oder from Runrug again.”

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Posted 1 year ago

Hi Sylvia, Thank you for your positive review and we're happy to see you're pleased with your purchase. We can't wait to see you again. Thank you! Runrug

Posted 1 year ago

“Fabulous service and so happy with my garden runner , been looking for a aqua runner in ages perfect .”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Arrived as stated good quality have used company before and will use again hall looks great”

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Posted 1 year ago

Hello, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Nice rug nice colour .. looks like good quality too”

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Posted 1 year ago

Hi Howard, Thank you for your review, we're very happy to see you're pleased with your order. Could I perhaps ask what we could have done differently, for a 5* score? We'll hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Excellent quality. Design. And delivery. Fully recommend.”

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Posted 1 year ago

Hi Nicola, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with us - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we'll hope to see you again soon! Runrug

Posted 1 year ago

“Easy website to navigate, easy ordering, prompt delivery and we love our runner too!”

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Posted 1 year ago

Hi Barbara, Thank you for your positive review and we're happy to see you're pleased with your order and the delivery was prompt! We'll hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Excellent fast service and delighted with the product”

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Posted 1 year ago

Hi Lindis, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with us - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we'll hope to see you again soon! Runrug

Posted 1 year ago

“Ordered two astroturf mats, having searched for them for ages. Despite there being a stock issue, which Joe contacted me about very quickly to ask if I still wanted to proceed, the one mat they had arrived on the original delivery date. Good quality product at a competitive price. And a friendly, personal service which is often lacking when ordering online. Would use again, and recommend.”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with a member of our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Fabulous runner. Great design. Very fast delivery. Good quality.”

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Posted 1 year ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,739 reviews