Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,697 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 4 star review on 16th February 2025

258

Anonymous

Anonymous // 01/01/2019

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“The rug came in very fast and is nice and thick. It is a very high quality rug and the design is beautiful.”

Helpful Report

Posted 2 weeks ago

Hi Areeje, Thank you for your fantastic review! We're so glad to hear that your rug arrived quickly and that you are pleased with its thickness and quality. Your compliments on the design mean a lot to us, as we aim to provide beautiful and durable products. We hope your new rug enhances your space beautifully! If you need anything else, don’t hesitate to reach out. Thank you, Runrug

Posted 1 week ago

“Quick and efficient service. Goods well packaged.”

Helpful Report

Posted 2 weeks ago

Hi Susan, Thank you for your kind review! We're glad to hear that you appreciated our quick and efficient service and that your goods arrived well packaged. Your satisfaction is important to us, and your feedback motivates us to keep improving. We look forward to serving you again in the future! Thank you, Runrug

Posted 1 week ago

“I found runrug on line hey were prefect for what i wanted i ordered and was delivered in no time at all with no fuss”

Helpful Report

Posted 2 weeks ago

Hi Graham, Thank you for your fantastic review! We're so glad to hear that you found us and that your experience with ordering and delivery was smooth and hassle-free. Your satisfaction is what we aim for every day, and it’s wonderful to know we hit the mark! We appreciate your support and look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 1 week ago

“Nice rug at good price for quality”

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Posted 2 weeks ago

Hallo David, Vielen Dank für Ihre großartige Bewertung! Es freut uns zu hören, dass Ihnen der Preis und die Qualität unseres Teppichs gefallen. Ihre Zufriedenheit ist uns sehr wichtig, und wir schätzen Ihr positives Feedback. Danke, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 1 week ago

“I was impressed with the quick shipping. I was disappointed in the color. I thought it would be more grey than black. I attempted to exchange, but your system makes that very difficult. I had to send an email because there is no phone no. found to find out how I do an exchange, rather than just a return”

Helpful Report

Posted 2 weeks ago

Hi Deborah, Thank you for your feedback! We're glad to hear you were impressed with the quick shipping. We understand how important it is to receive the correct color, and we're sorry to hear that the rug didn't meet your expectations in that regard. We appreciate your comments about our exchange process and will certainly take them into consideration for improvements. Please feel free to reach out via email anytime for assistance—we're here to help! Thank you for choosing Runrug, and we hope to serve you better in the future. Best, Runrug

Posted 1 week ago

“I ordered 3 runrugs and was delighted with them.”

Runrug 5 star review on 4th February 2025

Helpful Report

Posted 2 weeks ago

Hi William, Thank you so much for your fantastic review! We’re thrilled to hear that you’re delighted with your Runrugs. Your satisfaction is our top priority, and it’s wonderful to know our products have met your expectations. We appreciate your support and look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 1 week ago

“Absolutely love my runner. It's lush”

Runrug 5 star review on 3rd February 2025

Helpful Report

Posted 2 weeks ago

Hi Karen, Thank you so much for your lovely review! We're absolutely thrilled to hear that you love your runner and that it has brought a lush touch to your space. Your satisfaction means the world to us, and we appreciate your kind words! We look forward to seeing you again soon! Thank you, Runrug

Posted 1 week ago

“Excellent service & product as described. Ordered mid afternoon, delivered first thing next morning. Goods arrived before confirmation of despatch message.”

Helpful Report

Posted 2 weeks ago

Hi Peter, Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service and that your order arrived so quickly. It’s always our goal to make the shopping experience as seamless as possible. We appreciate your kind words about our product, and we look forward to serving you again in the future! Thank you, Runrug

Posted 1 week ago

“Ordering was easy, order was filled quickly and delivered within days of ordering. Ordered on a weekend and rug was delivered on Wednesday. Exceptional!!”

Helpful Report

Posted 2 weeks ago

Hi Lee-Anne, Thank you for your fantastic review! We're so pleased to hear that you found the ordering process easy and that your rug arrived so quickly. We always strive for exceptional service, so it's wonderful to know we met your expectations. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug

Posted 2 weeks ago

“First time user ........ Will not be my last :)”

Helpful Report

Posted 2 weeks ago

Hi Vic, Thank you for your fantastic review! We're so glad to hear that your first experience with us was a positive one. It’s wonderful to know that you’re excited to shop with us again! Your support means a lot to us, and we can’t wait to welcome you back for your next order. Thank you, Runrug

Posted 1 week ago

“Delighted with the two rugs we bought. Good quality and true to colour.”

Helpful Report

Posted 2 weeks ago

Hi Lilian, Thank you for your kind review! We're thrilled to hear that you're delighted with your rugs and that the quality and colour met your expectations. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug.

Posted 2 weeks ago

“Only one comment the second rug ordered from you turns out to be a lot darker than we ordered and picture on your websit”

Helpful Report

Posted 2 weeks ago

Hi Clive, Thank you for your feedback. We're sorry to hear that the rug appears darker than expected. While we do our best to ensure our website images are as accurate as possible, variations can sometimes occur due to lighting and screen settings. If you'd like to discuss this further, please reach out to our team—we’d be happy to help in any way we can. Your satisfaction is important to us, and we appreciate your support! Help@runrug.com Thank you, Runrug

Posted 2 weeks ago

“Runners are beautiful. Exactly what I was looking for. Speedy delivery. Pleasant communications with company.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your lovely review! We're delighted to hear that the runners were exactly what you were looking for and that you were happy with the speedy delivery and our service. We truly appreciate your support and hope to assist you again in the future! Thank you, Runrug

Posted 2 weeks ago

“Very pleased with my order will definitely be using this company for rugs again good quality and great service”

Helpful Report

Posted 2 weeks ago

Hi Lorraine, Thank you for your lovely review! We're delighted to hear that you're pleased with your order and that you’ll be choosing us again for your rugs. Your kind words about our quality and service mean a lot. We look forward to helping you again in the future! Thanks again, Runrug

Posted 2 weeks ago

“Tried a few types of runner but this is just what we wante, non-slip and jst the size we needed. We will be baxk!!”

Helpful Report

Posted 3 weeks ago

Hi Colin, Thank you for your great review! We're so pleased to hear that you found the perfect runner—just the right size and non-slip too! 😊 We look forward to welcoming you back again soon! Thank you, Runrug

Posted 2 weeks ago

“Brilliant products, good value, prompt deliveries. The team went out of their way to find me an offcut of a discontinued runner - thank you Joe and Iain!”

Helpful Report

Posted 3 weeks ago

Hi Jane, Thank you for your fantastic review! We're thrilled to hear that you're happy with our products, value, and prompt deliveries. It’s especially great to know that Joe and Iain could assist you in finding the offcut you needed – we’ll be sure to pass along your kind words! We truly appreciate your support and look forward to helping you again in the future. Thank you, Runrug.

Posted 2 weeks ago

“Second time I have used runrug carpets good quality good prices will use again thankyou runrug”

Helpful Report

Posted 3 weeks ago

Hi Susan, Thank you for your repeat business and for your kind words! We're delighted to hear that you're happy with the quality and pricing of our carpets. We truly appreciate your support and look forward to seeing you again in the future! Thanks, Runrug

Posted 2 weeks ago

“Ordered one day, delivered within 48 hours! Excellent rug - unfortunately I had ordered the wrong size so phoned Runrug to ask the next steps to returning the rug. Extremely helpful lady who emailed me the procedure and also a return label. So easy….am already thinking of replacing another rug and would have no hesitation in using Runrug again.”

Helpful Report

Posted 3 weeks ago

Hi Christine, Thank you for your fantastic review! We're so pleased to hear that you were happy with the speedy delivery and the quality of your rug. Mistakes happen, and we're glad our team could make the return process easy for you. We truly appreciate your kind words and would love to assist you again when you're ready for your next rug! 😊 Thank you, Runrug.

Posted 2 weeks ago

“Nice one quick delivery thanks”

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Posted 3 weeks ago

Hi Les, Thank you for your review! We're glad to hear you were happy with the quick delivery. We appreciate your support and hope to assist you again in the future! Thanks, Runrug.

Posted 2 weeks ago

“Love these rugs & wish I’d found this company sooner. Outstanding service too. Will absolutely be my go-to company for rugs. Placed order for one rug and it was delivered much sooner than advised. Ordered second rug over the weekend and realised on Monday that I’d selected the incorrect size. Phoned them and they changed the size for me over the phone - and the rug was delivered the next day. Can not fault service like this. What an amazing experience. 10/10”

Helpful Report

Posted 3 weeks ago

Hi, Wow! Thank you so much for your amazing review! We're absolutely thrilled to hear that you love your rugs and that our service exceeded your expectations. It’s great to know we could quickly assist with your size change and get your order to you so swiftly. Your kind words mean the world to us, and we truly appreciate your support. We look forward to being your go-to for rugs in the future! Thanks again! Runrug

Posted 2 weeks ago

Runrug is rated 4.8 based on 6,697 reviews