Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,755 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and product received as expected. Very happy with the purchase.”

Runrug 5 star review on 9th November 2022

Helpful Report

Posted 2 years ago

Hi Usman, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Your runner looks amazing! Its so nice to be able to see the end result of the products we ship across the globe, so thank you for sharing! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“What we ordered arrived exactly on time. Good quality and just what we wanted. Thank you”

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Posted 2 years ago

Hi Elizabeth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“The stair runner isn't fitted yet but I love it. Exactly what I was looking for”

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Posted 2 years ago

Hi Patricia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very impressed with Runrug, plenty of choices - with every legth of runner you might need and best of all, next day delivery!”

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Posted 2 years ago

Hi Emilia, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“great service very quick delivery and just what i needed thank you”

Helpful Report

Posted 2 years ago

Hi Victor, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Very satisfied with the prompt delivery and with the quality of the product.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks for taking the time to review us. I am happy to see the delivery arrived promptly. We appreciate your custom and hope to deal with you again in the future! Runrug

Posted 2 years ago

“Excellent range of products, great service, delivered next day. I’ve used Runrug several times and definitely recommend them.”

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Posted 2 years ago

Hi, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Great service. Speedy delivery”

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Posted 2 years ago

Hi, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“i dont have a problem with the rug as such but the colour is so much darker than the picture on the internet. This is impotant because a rug needs to go with the decor. The one in the picture looks to be the same colour as a natural hessian mat and would have been the same colour as the oak floor. In reality it is much darker and stands out too much.”

Helpful Report

Posted 2 years ago

Hi Martine, We are sorry to hear that your item doesn't match our images. We try our best to ensure all our images are the most accurate representation of the product possible. However, factors such as the lighting in our studio compared to lighting in your home and different screen resolutions can impact this. We understand that the product may not meet expectations or taste when received, and we therefore offer free returns for exchange or full refund with 30 days. Please reach out to us at help@runrug.com where our Customer Support team will be glad to assist. Thanks, Runrug

Posted 2 years ago

“The order process and communication was so easy and delivery was early.”

Helpful Report

Posted 2 years ago

Hi M Jones, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Quick, simple, clear website. Value for money prices. Speedy delivery. What I ordered was exactly what I got, and as expected.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Good quality and sturdy item.Easy to order and prompt communication and service received”

Helpful Report

Posted 2 years ago

Hi Konstantin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“I ordered a 14ft runner for my hallway. It was showing as out of stock, but I rang them & was told it had just come in. It was very easy to order on- line & I loved using their device for visualising how it would look in my house before I ordered it. Delivery was very quick & I am pleased. I wish more companies would offer rugs made to whatever size you needed. The office were also very helpful.”

Helpful Report

Posted 2 years ago

“Absolutely gold star standard service. Didn't know they had changed name and spoke to someone on the phone who was very helpful. Standard of carpet runners are 5 star despite the increase in cost well worth the money”

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Posted 2 years ago

“Ordered on Thursday and was delivered on Monday and after being a bit apprehensive about ordering from a picture without seeing the product I am over the moon with both quality and colours.”

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Posted 2 years ago

“Excellent seller. Fast delivery.”

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Posted 2 years ago

“a very nice product and efficient service the website was easy to use”

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Posted 2 years ago

“Fab item Excellent service”

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Posted 2 years ago

“Order and delivery easy and quick. Only problem is getting rug to lay flat after being rolled, nice thick rug”

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Posted 2 years ago

“This outdoor crescent shaped mat looks great in my open porch. It's good quality and will last years and years as the last one did.”

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Posted 2 years ago

Runrug is rated 4.8 based on 6,755 reviews