Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,719 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“good service and very pleased with quality of the runner”

Helpful Report

Posted 1 year ago

“A complete disaster, poor quality, marks and defects… and UPS wants me to pay taxes !!!!… Obviously I refused the product and I now I want a refund. An email has been sent to la your helpdesk and I’m waiting for an answer !”

Helpful Report

Posted 1 year ago

Hi Arjan Thank you for the feedback although naturally we are really sorry to see that you had such a poor experience with us. Having reviewed the images that you sent through to us we have then raised this with our support manager at our courier, we are as disappointed as you are to see the condition that the runner was delivered to you in. Similarly with the fees for the taxes these should have been charged directly to our account and we are currently working to ensure that this issue does not happen for any customers in future. Please accept our sincere apologies for such a poor delivery service on this occasion, but if you would like to return to us in future please do not hesitate to get in touch and we will gladly offer a discount on your order by way of a small apology. Kind regards runrug.com

Posted 1 year ago

“Une commande qui a eu quelques problèmes mais le service client a été très réactif et de très bonne volonté. Opinion favorable pour cet achat.”

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Posted 1 year ago

“I had initially gave Runrug a bad review, because after 3 weeks my items still have not arrived, after however, in light of their quick response to my email, I will revise my review, as the issue was with UPS, they apparently lost the package. Waiting for a delivery on the replacement.”

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Posted 1 year ago

Hi Tomas Thank you for your message, although we are genuinely sorry to see the issues with the delivery. We do have a great record, alongside our courier of fast delivery and please rest assured that we consistently work to ensure the information on our site is accurate. While reviewing your order I can see that you have been working with a member of our Customer Experience team and I am happy to see that we are close to getting this resolved for you with replacement products shipped to yourself. I hope that when they are received they compliment your home perfectly! Kind regards runrug.com

Posted 1 year ago

“Very happy with the order I order the wrong size but got it sorted with no fuss. Very helpful staff.”

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Posted 1 year ago

“Cannot give a review as runner has not yet arrived. Disappointed as ordered on 15th and didn't leave your premises till 22nd. EVRI picked up parcel 23rd.....not yet delivered.”

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Posted 1 year ago

Hi Jean Thank you for your review although naturally we are sorry to see that the delivery was delayed to yourself. We do endeavour to ensure that all orders are shipped within 4 working days, although I can see that on this occasion it was shipped on the 5th day to yourself. This will be flagged as part of our continual review of our processes to make sure that this does not happen in future to other customers. On the delivery element please do accept my apologies. Again we will flag this to the courier to investigate why it has been so delayed, reaching you on the 27th. Now that the runner has arrived though, I hope that it is everything that you wanted for your home, but please do not hesitate to reach out if you have any questions or issues at all using helpuk@runrug.com Kind regards runrug.com

Posted 1 year ago

“Impressed with tge quality of my rug. As described”

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Posted 1 year ago

“Not bad rugs. Bought 2 for the kitchen. Very disappointed with the customer service. Paid for next-day delivery only to find that the first rug was lost after waiting 2 days, tried contacting Runrug - no phone number. Sent numerous emails over the next day, no replies. Then discovered RR is part of a larger flooring co. that has other outlets. Phoned one of the shops that offered to provide help, and indeed did. Very grateful to the guy. The issue was resolved. Suggest RR up its communication system and not leave customers in limbo.”

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Posted 1 year ago

“I being calling and emailing Runrug over over again to get my staircase runner returned or exchange and still no phone call or email back.i paid good money for the rug to be ignored this way.”

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Posted 1 year ago

Hi Doel, Thank you for your review, although I am sorry to see that there were issues in reaching us in a timely fashion. While looking to investigate this issue I can see that a member of our Customer Experience team has been working with yourself on the exchange that was needed and this was shipped on January 4th. Please rest assured that we will continue to monitor the delivery to ensure that everything moves smoothly and you can have your finished staircase very soon! If you have any questions at any stage please do not hesitate to get in touch with us, using helpusa@runrug.com. Kind regards runrug.com

Posted 1 year ago

“I purchased a hallway runner , received in good time as stated. Any issues that I had they responded quickly to resolve the issues. Very happy the service ,will in the future.”

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Posted 1 year ago

“The runner is just fabulous - I'll be ordering more soon. Super quality, subtle colours - it looks beautiful. And the Runrug staff are so helpful and friendly - sorted out my mistake in measuring - nothing was a problem.”

Runrug 5 star review on 25th December 2023

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Posted 1 year ago

“I’m very unsatisfied with my purchase. The price I paid for a rug that can’t even cover anything is pathetic. I will never purchase anything from this site again.”

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Posted 1 year ago

Hi Tonya Thank you for your review - looking at your order I can see that the piece you have ordered from us the 1 foot in length item, which we usually intend to be used for doormats and/or samples. We do offer this runner in every length ranging from 1 foot to 99 feet long so I am sure that we will be able to supply what you need! I have asked a member of our Customer Experience team to reach out to yourself to discuss this and how we can support. Kind regards runrug.com

Posted 1 year ago

“Great service and runners come in various widths and lengths. Looks great x”

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Posted 1 year ago

“This is my 1st time ordering from Runrug and I was not disappointed. The tartan runner looks beautiful in my hall and the quality is very good. I’ve never ordered something like this online before without seeing the goods and I can honestly say it is just like photo on line. I have now ordered the underlay for the runner as I have it on top of my carpet and it does move slightly.”

Runrug 5 star review on 24th December 2023

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Posted 1 year ago

“I'm still waiting for the rest of my order to be delivered.... no response to my phone call.”

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Posted 1 year ago

Hi Richard Thank you for your review and I am sorry to see the issues that you encountered with the delivery and with reaching ourselves. As part of our own reviews and continual improvements I will ensure that we investigate why your call was not answered. Whilst looking at the tracking on your order I can only apologise at the moment that both pieces were not delivered together, of course they should have been so that you were able to complete your home improvement. By way of a small token of apology the delivery fee that you paid has been refunded back to your account and this should be showing shortly. If you have any questions or issues at all please do not hesitate to get in touch with us via email at helpuk@runrug.com Kind regards runrug.com

Posted 1 year ago

“It does help to stop the rug moving but not completely. It is rug on carpet so it's always more difficult to stop it moving.”

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Posted 1 year ago

“We still have not reviewed our runner, we’ve had two delivery dates but still not received it. Maybe change your couriers.”

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Posted 1 year ago

Hi Gary Thank you for your review, although we are very sorry to see the delay that has happened with the delivery of the runner. I can see that a member of our Customer Experience team is currently working with the courier to resolve this for you and ensure that you have your order asap. We do continually review the companies that we partner with, please rest assured that we will be taking your feedback into account as part of this so thank you for taking the time to advise us of the issue. Kind regards runrug.com

Posted 1 year ago

“Stair runner exactly as represented. Arrived quickly. Online instructions regarding measurement were spot on. Emails with company returned quickly. Highly recommend.”

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Posted 1 year ago

“Great range of products, speedy delivery, and can't fault their customer service. Ordered a hall runner, but it was too dark. Very easy communication by email and they were very quick to offer a replacement and returns label. 2nd runner was still not right, but will definitely order again (and make use of their sample service next time).”

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Posted 1 year ago

“Just what I was looking for at a reasonable price. Also took under 5 business days from order to delivery.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,719 reviews