Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,748 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

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“The $900 rug was damaged due to improper packaging and the company will not remedy this situation.”

Helpful Report

Posted 2 years ago

Hi Eric, Thank you for taking the time to leave us a review. Once again, we're very sorry to hear that your product was damaged in transit. We understand this must be very frustrating. I can see on the email thread that we have apologised for the issue experienced and have also stated that we are more than happy to replace the product for you and a return has indeed already been arranged so that we can begin the exchange process. We've reached out to you via email aswell to look into how we can rectify this further for you. Thank you. Runrug.

Posted 2 years ago

“Quick delivery, packed very well”

Helpful Report

Posted 2 years ago

Hi Gemma, Thanks for the review! Your positive comments are appreciated and we're glad to see the delivery was prompt! Thanks again! Runrug

Posted 2 years ago

“We have the pad and rug down. It does look nice but the price of the pad compaired to the rug is way off. I could use several other works but I will be nice. I have purchased pads that were thicker and softer at a better price.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you're happy with your rug runner. We do work hard to ensure that we offer the best quality products at the best prices! Our anti-slip underlay is a very popular product which is solely designed to help keep your rug in place, it isn't designed to add comfort. Please do contact us directly if you would like to discuss this further. We look forward to seeing you again soon! Thank you. Runrug

Posted 2 years ago

“N/A still waiting on delivery”

Helpful Report

Posted 2 years ago

Hi Charles, Thank you for your review. I am very sorry to hear you have still not recieved your order from us, here at runrug. After looking into this for you I can see that you are currently talking with one of our colleagues regarding this. I can see that we've been advised the delivery should be taking place within the next '24-48 hours'. Please don't hesitate to contact us directly if there are any further delays or issues and we will be happy to investigate them for you. Thank you. Runrug.

Posted 2 years ago

“Good company. Excellent service.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug.

Posted 2 years ago

“Excellent took a chance on them price seemed too good to be true but it wasn't great product and price excellent logistics”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Thanks again, Runrug

Posted 2 years ago

“Purchased a sample to observe colour, pattern and quality in site. Perfect for what I need so when ready will be ordering for full stairs.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you for your positive review and we're glad to see you're happy with your order. We'll look forward to seeing you again soon! Thanks again! Runrug

Posted 2 years ago

“All items are as described..fast delivery and really good prices”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Thanks again, Runrug.

Posted 2 years ago

“great quality and value for money. fast delivery, thanks so much”

Helpful Report

Posted 2 years ago

Hi Derek, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Thanks again, Runrug.

Posted 2 years ago

“Impressed with the quality of the material. We couldn't find anything in the United States when looking for runners to cover our wooden stairs at a previous house in Washington. Since then, we have moved to San Antonio, Texas and purchased the same color and pattern that we had in our previous house. Adds a bit of color to the entrance hallway along with reducing the noise. So happy that Runrug still carried the product that we liked.”

Runrug 5 star review on 6th February 2023

Helpful Report

Posted 2 years ago

Hi Steven, Thank you for taking the time to review us! We're delighted to see you're pleased with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Thanks again, Runrug.

Posted 2 years ago

“Shopped everywhere for the right length runner for my hall way and over the moon when I found your company - not only was it exactly the colour and length it was a good price and super fast delivery - totally recommend.”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent rug..perfect for our back door and doesn’t move around so has a good rubber tread. Excellent delivery and received much sooner than expected. Highly recommend this company.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“very pleased with runner , reasonably priced and exceptionally quick free delivery”

Helpful Report

Posted 2 years ago

Hi Gary, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Runners for hallway and stair landing turned up earlier than expected. (Bonus). Well pleased with quality and colour exactly the same as on website. Match's hallway tiles exactly and now dog now longer slipping on tiles. Would definitely use again.”

Helpful Report

Posted 2 years ago

Hi Stewart, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). And great news that your dog is now safe from slipping. Thanks again! Runrug

Posted 2 years ago

“Delivery was as described and runner met our expectations”

Helpful Report

Posted 2 years ago

Hi Clive, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s) Thanks again! Runrug

Posted 2 years ago

“Great service and lovely rugs. Really pleased that the non slip actually works.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Over priced and thickness not what I expected. Not pleased with product .”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you for taking the time to review our company. We are sorry that you were not happy with the runner you received. We would love to have the opportunity to rectify this for you. I have sent an email to see if there is any way we can help. Many thanks, Runrug

Posted 2 years ago

“I ordered 2 rugs 9' & 3' the 3' was cut on a angle. When I talked to them the solution was to cut it myself or send it back. Send a 3' carpet back that their go to through out, that's just making me jump through hoops. I can understand sending back the 9'. Real customer service would just send me a new piece after all it's their poor quality control that messed up. And he told me that's what he tells all of callers that have this problem. Sounds like it happens a lot. Thanks for sending a new piece, I would suggest that you cut every end square and strate I did notice on the 9ft piece it's not completely square. Step up your quality control... or add 2ft so we can cut it.”

Helpful Report

Posted 2 years ago

Hi Jeffrey, Thank you for your review. We're so sorry to hear that you have had a poor experience trying to resolve your issue with our Customer Support team after receiving a poorly finished runner from us. We want to reassure you that we take full responsibility for the error and are more than happy to put this right in a way that leaves you happy with the resolution. We have now reached out to you in an attempt to rectify this for you. Thanks again, Runrug

Posted 2 years ago

“Good service and delivery”

Helpful Report

Posted 2 years ago

Hi Nick, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pleased with our stair runner with underlay. Great value and good delivery. Highly recommend will definitely use again.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

Runrug is rated 4.8 based on 6,748 reviews