Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,714 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“It wasn’t what I had expected. Although I loved the idea of custom sizing since my area iOS not standard, it was not quality for an indoor area. This was most definitely an outdoor material. Rough to walk on , no backing. I will not use it in the area for which I purchased it for.”

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Posted 11 months ago

Hi Lupita, Thank you for your review. I am very sorry to hear that it wasn't what you expected. As it explains in the product description, the Aztec range has quite a firm feel and they offer very little comfort. This range is not made to be plush and luxurious, it is made to be durable and practical. Typically, this type of carpet is used in offices, schools, shops etc. It also has a black rubber backing, this is of course what makes the product non-slip. Please contact us directly if you would like to arrange a return, we'll be more than happy to help with this. help@runrug.com Thank you.

Posted 11 months ago

“I bought an 11ft long runner for my entrance hallway. It arrived very quickly. ( Several days before they said it would.) The quality of this runner is amazing. It feels very soft on the feet and is nice and thick. I am extremely happy with it and would highly recommend.Runrug.”

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Posted 11 months ago

“would not recommend just cut straight off the roll making pattern unequal both ends terrible to look at will not purchase again”

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Posted 11 months ago

Hi Charles, Thank you for taking the time to leave us a review. As I hope you can appreciate, our rugs are prepared for our customers at 'any length'! This means that our customers can choose how long they would like it to be. Naturally, as the rugs are cut from a larger roll at specific lengths, the pattern will not always be equal for the full length of the rug. This is quite common with runners. I apologise but this cannot really be avoided, as if we were to prepare the rugs this way, we would have a very large surplus of stock, which we could not use. Please do feel free to reach out to us directly and we'll be more than happy to work with you regarding an exchange or a refund. help@runrug.com Thank you.

Posted 11 months ago

“Pleased with the hall runner especially that I got the length. I shell be ordering stears runner next . Thank you”

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Posted 11 months ago

“Bought my first stair runner almost 6 years ago from this company the quality is fantastic, only due to re decorating my full house I have opted for a new runner.”

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Posted 11 months ago

“Easy transaction, just as it should be. EXCELLENT Thanks”

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Posted 11 months ago

“Excellent quality, design and condition.”

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Posted 11 months ago

“Excellent service, fast delivery and quality runner for hallway. Very happy customer!”

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Posted 11 months ago

“I love the rug but I'm a bit disappointed that the length has just been cut off a big roll without finishing off the raw ends. Also one end isn't entirely straight.”

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Posted 11 months ago

“Order delivered efficiently and as expected. Thank you.”

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Posted 11 months ago

“Exactly what I was looking for. Delighted with the runner. Great service all round.”

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Posted 11 months ago

“Very quick service with exactly the product we wanted. Choice of colours is great too.”

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Posted 11 months ago

“Our small order was delivered the next day. There was a very unusual quality problem but a replacement was shipped off by them without delay and return of the faulty item was very easy. I would not hesitate to buy from them again. Thanks Joe Bloomfield.”

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Posted 11 months ago

“Expensive low quality nylon runner arrived faulty , Runrug only prepared to offer tiny discount for the fault, returned.”

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Posted 11 months ago

Hi Glyn, Thank you for leaving us a review. After having a look into the issue we faced with this order, I can see that there was just a small, loose piece of binding thread. I do apologise for this, we certainly should have made sure that the binding was up to standard before sending this out to you. My colleague did say to you, that this could have been very easily repaired/rectified. I can see that we have also given instructions for this and we even offered to do this for you, if necessary. Unfortunately at this time, we felt that this did not warrant the amount of discount that you were asking for. However, we were still more than happy to try and work with you, with regards to finding a suitable resolution. Of course, you have just opted to simply return the rug to us for a full refund and that is absolutely fine. We are very sorry that we could not reach an agreement on this occasion. Thank you.

Posted 11 months ago

“I was impressed with the quick delivery. The runner was sent from England to Minnesota and arrived five days after the order was placed. The runner was exactly as described. I would buy from them again”

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Posted 11 months ago

“The runners look beautiful and stay put! Very happy with the purchase.”

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Posted 11 months ago

“So pleased with the rug good quality and customer service so good.”

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Posted 11 months ago

“Great hardworking runners. Look good.”

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Posted 11 months ago

“Really pleased with rugs we bought Great quality and will defo buy from you again”

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Posted 11 months ago

“Excellent quality product, fast delivery , looks amazing on my upstairs corridor , will definately shop with you again .Thankyou !”

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Posted 11 months ago

Runrug is rated 4.8 based on 6,714 reviews