Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,738 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the customer service and delivery time”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“beautiful runner. Quick delivery. I would like if I could have ordered a rug pad along with the runner.”

Helpful Report

Posted 1 year ago

Hi Vera, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We do sell an 'anti-slip' underlay padding, however this isn't required with the product you purchased. This is because the product you have has a gel/latex non-skid backing. If we can help with anything else, please don't hesitate to contact us. help@runrug.com We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very fast delivery, rugs were perfect”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“A good product and well received and despite a small issue, it was resolved by the company”

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Posted 1 year ago

Hi Fawzi, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“very good all round”

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Posted 1 year ago

Hi Brian, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Beautiful stair runner, had to return because I miscalculated the run, return was easily arranged , thank you”

Helpful Report

Posted 1 year ago

Hi Yolande, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent, fabulous 10/10.”

Helpful Report

Posted 1 year ago

Hi Maree, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Great product and excellent resolution of a small delivery problem. Will definitely use again”

Helpful Report

Posted 1 year ago

Hi David, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Absolutely delighted with our rug. Very good quality at a reasonable price. Runrug kept us informed throughout the purchase and delivery process. Excellent service.”

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Posted 1 year ago

Hi Janet, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Great quality for the price and a perfect fit for our hallway!”

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Posted 1 year ago

Hi Patrick, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Lovely pair of rugs, arrived quickly”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Thank for a plesent order will have more in the future”

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Posted 1 year ago

Hi Julie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent product and customer service. Very prompt delivery.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our product & service! We're delighted to see you've had a positive experience with our Customer Support Team - We work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“runner is beautiful. i was so impressed with the way i was treated when i made a mistake with my order. nothing was too much trouble. thank u joe and joe.”

Helpful Report

Posted 1 year ago

Hi Kathy, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with both of the Joe's in our Customer Support Team - We work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Rugs are as described and delivered promptly but it is obvious they are cut off a roll as ends of the rugs are not square by quite a margin”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for leaving us a review. We're very sorry to hear that the end isn't cut square. This is certainly not how our products should be sent out. Please contact us directly so that we can help to resolve this for you. help@runrug.com Thank you.

Posted 1 year ago

“Shipping was fast delivered to our door and rug works well. Happy customer”

Helpful Report

Posted 1 year ago

Hi Timothy, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your order. Thanks again! Runrug

Posted 1 year ago

“Super fast ship. Great communication. Great product”

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Posted 1 year ago

Hi Maleah, Thank you for taking the time to review our company! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Fantastic rug, very strong and took staples well . Bought on internet with good reviews. Feared the worst but runner was of excellent quality. Came fast, beat the staple gun I ordered. Now all installed by me and looks wonderful. My first runner and would definitely buy another from this company.”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Amazing quality”

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Posted 1 year ago

Hi Shilani, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“I've got my delivery on time, and I'm very happy of material and condition. It looks really good. However, running rug, is narrower about 15cm than I ordered. It still maches, but wanted wider. Generally, good quality.”

Helpful Report

Posted 1 year ago

Hi Joanna, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We are, however, sorry to hear that we've sent the wrong width! Please contact us at: help@runrug.com if you would like us to initiate an exchange for you. We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,738 reviews