Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,746 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality rug, really soft under the feet. Looks fantastic.”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“The runner seems to be of good quality. The only issue we have is that the run is much darker than you website picture.”

Helpful Report

Posted 1 year ago

Hi Charlotte, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We're sorry to hear that you are unhappy with the lightness of the product. As you may know, colours can be interpreted differently. Additionally, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. If you would like to discuss this further, please contact us at: help@runrug.com. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“The customer service team were very helpful I would defo recommend them.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“The company is an easy to deal with and very professional. They really care for the customer's satisfaction. Well done guys, five stars ⭐⭐⭐⭐⭐”

Helpful Report

Posted 1 year ago

Hi Marta, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Rugs arrived within a couple of days. Exactly as described and so far, we are impressed with quality.”

Helpful Report

Posted 1 year ago

Hi Shirley, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Love the carpet runner it is just as advertised .Service was good as well”

Helpful Report

Posted 1 year ago

Hi Ann, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“I will submit a review once I get the rugs”

Helpful Report

Posted 1 year ago

Hi Beth, Thanks for the review! We can see you've now received your order, we'd love it if you could let us know if you're happy with your products. Thanks again! Runrug

Posted 1 year ago

“Amazing choice, very quick delivery and a great quality rug.”

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Posted 1 year ago

Hi Annie, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Christine, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Perfectly perfect”

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Posted 1 year ago

Hi Julie, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Good service, Quick delivery & happy with order”

Helpful Report

Posted 1 year ago

Hi Nicola, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“My second purchase - cannot fault them from ordering to delivery - excellent company”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review our company! We're delighted to see you've had a positive experience with us - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we'll hope to see you again soon! Runrug

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Hi Margaret, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. Thanks again! Runrug

Posted 1 year ago

“Rug arrived, bought a grey one to match decor. However colour of rug more blue/grey.”

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Posted 1 year ago

“Very pleased with this lovely Turkesh rug. The service we received from Run rug was excellent. We changed our order and still got it the next day. The rug is of excellent quality and looks great in our hallway. It's lifted the entrance to our flat. We will be purchasing more at a later date for our living room.”

Helpful Report

Posted 1 year ago

Hi Mrs Braker, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We agree, your Turkesh red hallway runner looks fantastic. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I received a scrap of runner 12 x 26 in. which cost me $38.”

Helpful Report

Posted 1 year ago

Hi Barbara, We are sorry to hear that you were not satisfied with your recent purchase of a 1ft piece of Aztec Beige from us. 1ft orders are considered sample orders and are intended to provide our customers with a preview of the product before making a larger purchase. We apologize if there was any confusion regarding the nature of your order. Sample orders are eligible for a refund upon the purchase of a longer runner of the same range. If you would like to discuss this matter further, we encourage you to reach out to us directly at helpusa@runrug.com. We value our customers and would like to ensure that you are completely satisfied with your purchase from us. Thank you for your feedback. Runrug

Posted 1 year ago

“Despite sending incorrect size the customer service, delivery and quality all very impressive.”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thank you for allowing us to rectify the issue. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Very informative easy to navigate website . Lots of choice & selection of colours. Customer service spot on. Speedy delivery and pleasant delivery man . The runner is lovely. Very good quality, the Red colour is slightly darker than in the picture on the Web which suits me better. The quality of the rug feels very good and the anti slip backing works a treat. Especially when the dogs come racing in from the garden. My previous runner slid down the hall with the dogs. The best thing was the price .There was a sale on and the discount was amazing and very welcome at the moment.Thank you Runrug. I'll be back !”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Customised long runners are not easily available I have been looking for years when I came across these unusual African patterned ones. I ordered 2 of them and they arrived earlier than planned. They were exactly as I imagined it to be and I am delighted with my purchases. They whole process was simple and efficient and happily order from them again”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you've had a positive experience with us, we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Runner came today and it’s perfect will install tomorrow”

Helpful Report

Posted 1 year ago

Hi Rodney, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,746 reviews