Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,718 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 23rd February 2025

260

Anonymous

Anonymous // 01/01/2019

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“posted on time, answered my e mail same day good”

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Posted 1 year ago

“We were so impressed with our first purchase from Runrug we bought 2 more for our kitchen and utility room. Ordered on Saturday and arrived Wednesday morning on schedule via Evri. Perfect all in place, look really good and highly delighted with quality of product and service.”

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Posted 1 year ago

“service from you good however you were let down by service from you elected courier.”

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Posted 1 year ago

“The runner is perfect for what I was looking for and it looks to be of good quality.”

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Posted 1 year ago

“I have ordered these hall runners before. They are a very good product and I am happy to provide a 5 star review”

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Posted 1 year ago

“Good quality product acceptable price & reliable delivery service.”

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Posted 1 year ago

“Good quality runner. Reasonably priced. Good communication and fast despatch from Runrug. Couldn't ask for more really.”

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Posted 1 year ago

“great product and quality, stellar delivery time”

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Posted 1 year ago

“Easily dealt with my email query, and got a discount!”

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Posted 1 year ago

Thank you so much for awarding us a 5-star rating! We truly appreciate your kind words and feedback about your experience with Runrug. We are thrilled to hear that we were able to easily deal with your email query and provide you with a discount. Our team is dedicated to ensuring our customers receive exceptional service, and your satisfaction means the world to us. Should you have any further questions or queries in the future, please don't hesitate to reach out. We are always here to assist you. Thank you once again for choosing Runrug and for taking the time to share your positive experience. We look forward to serving you again soon!

Posted 1 year ago

“Love the rug - appreciate the speed with which it was delivered”

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Posted 1 year ago

Thank you so much, Maxine, for giving Runrug a 5-star rating! We are thrilled to hear that you love the rug and appreciate the speedy delivery. Your satisfaction means the world to us, and we are committed to providing top-notch products and service to our valued customers like you. We truly appreciate your support and hope to serve you again in the future. Thank you once again for choosing Runrug!

Posted 1 year ago

“I love the website and the easy ordering. There is a large variety of runners on the site.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of Runrug! It truly means a lot to us. We appreciate your kind words and are thrilled to hear that you love our website and find the ordering process easy. We pride ourselves on offering a large variety of runners on our site to cater to everyone's preferences. Thank you once again for your support and for taking the time to leave us such a wonderful review. We are dedicated to continuously providing you with the best experience possible.

Posted 1 year ago

“I was mistaken by this company. I though I was ordering a full stair runner. Couple days later they send me samples of very small ones. I tried returning them. They said no because they were samples. I'm confused. Never again.”

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Posted 1 year ago

Hi Maria, Thank you for leaving us a review. I am very sorry to hear there has been some confusion. When purchasing on our website, there are two boxes where you are supposed to choose the length and width that you need for your space. We're most known for being able to offer 'any length' rugs! They are not all just one size. The image on the listing is of course just for illustrative purposes. Normally, we don't authorise refunds for samples, however, as you have made a genuine mistake, I will be happy to authorise a full refund for you, as a gesture of goodwill. Please reach back out to us via email and I will be happy to arrange a refund for you. Thank you. help@runrug.com.

Posted 1 year ago

“All good I just somehow orered the wrong size - however it came quickly and does the job if not too small”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 4-star rating. We appreciate your feedback and are glad to hear that your experience with Runrug was generally positive. We understand that sometimes mistakes happen. However, we're thrilled that your order arrived quickly and that it still serves its purpose, even if it's a bit small. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your support.

Posted 1 year ago

“Recieved notice saying rug was shipped and on UPS truck. No rug only slip pad. Emailed the help department and they said another one would be shipped. Apparently in route but no rug yet.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your recent experience with Runrug. We truly appreciate your input and apologize for the inconvenience you have faced. We understand that receiving a notice stating that your rug was shipped and on the UPS truck, only to receive a slip pad instead, was frustrating. We apologize for the inconvenience this has caused you. We are currently investigating why your rug has not yet reached you, despite being in transit. We want to make things right for you and ensure that you receive your rug promptly. Once again, thank you for bringing this issue to our attention. We value your feedback and are committed to resolving this matter for you.

Posted 1 year ago

“Excellent rug. Matches our decor beautifully. Arrived quickly and in perfect condition. Would definately order from this company again.”

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Posted 1 year ago

Thank you so much for taking the time to rate Runrug with 5 stars. We are thrilled to hear that you are satisfied with your purchase and that the rug matches your decor beautifully. It is wonderful to know that it arrived quickly and in perfect condition. We strive to ensure the best delivery experience for our customers. Your kind words and positive feedback mean a lot to us. We truly appreciate your support and look forward to serving you again in the future. Once again, thank you for choosing Runrug!

Posted 1 year ago

“Fantastic quality rug very happy great price high recommend and will be back for more!!”

Runrug 5 star review on 15th January 2024

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Posted 1 year ago

Thank you so much for giving Runrug a glowing 5-star rating! We are thrilled to hear that you found our rugs to be of fantastic quality and that you are delighted with your purchase. It's great to know that our pricing is affordable and that you are happy with the value you received. Your kind words and recommendation mean a lot to us, and we sincerely appreciate your support. We are also thrilled to hear that you will be coming back for more in the future! We can't wait to assist you again in finding another perfect rug. Once again, thank you for your wonderful review! If you have any further questions or need any assistance, please feel free to reach out to us. We are always here to help.

Posted 1 year ago

“Not received please sort out urgently as I have a carpet fitters coming Wednesday ,”

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Posted 1 year ago

Hi Julia, Thank you for your review, although naturally we are really sorry to see about the delay on the delivery being made to you. We can see that you have been in touch with us this morning to flag the issue and a member of our Customer Experience team is currently looking into your order with the courier to look to resolve quickly. As soon as we have more information and an update for you they will be in touch to resolve! Kind regards runrug.com

Posted 1 year ago

“Very impressed with the quality of our new hallway runner. Excellent service and delivery.”

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Posted 1 year ago

Thank you, Mark, for your fantastic 5-star rating of Runrug! We greatly appreciate your kind words and feedback. We are thrilled to hear that you are very impressed with the quality of your new hallway runner. Our team takes pride in providing excellent service and delivery, ensuring that our customers receive top-notch products. Thank you once again for choosing Runrug, and we look forward to serving you in the future!

Posted 1 year ago

“Hall runner ordered and was exactly as described. Arrived on time and promptly. Good quality and value for money. Very pleased with the product and service.”

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Posted 1 year ago

Thank you so much for leaving us a fantastic 5-star rating! We are delighted to hear that you had a positive experience with our service and that the hall runner you ordered was exactly as described. It warms our hearts to know that it arrived on time and promptly and that you found it to be of good quality and value for money. Your satisfaction is our top priority, and we are thrilled that our product and service exceeded your expectations. We truly appreciate your kind words and hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“I ordered a hallway runner Was pleased with the quality and it does the job Would recommend this company”

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Posted 1 year ago

Thank you for taking the time to rate Runrug with 4 stars! We truly appreciate your positive feedback. We are thrilled to hear that you ordered a hallway runner and were pleased with the quality. Our team takes immense pride in selecting high-quality products that meet the needs and expectations of our customers. It's great to hear that the runner is doing its job in your hallway. Your recommendation means a lot to us, and we are grateful for your support. Should you need any further assistance, please don't hesitate to reach out. We are always here to help. Thank you again for your kind words and for choosing Runrug.

Posted 1 year ago

Runrug is rated 4.8 based on 6,718 reviews