Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

“I finally received it the evening and have no idea yet if I like it. I'm giving only 3 stars because the courier, DHL was really awful. The first day that it was supposed to arrive, I got an email after 5pm saying that the driver attempted delivery at 3:43 and there was nobody home. 1] I had signed up for an email notice when it was out for delivery and that did not arrive. 2] I had signed up for non-signature delivery. 3] I was home all day and looking for it. In other words, the whole thing was fake. I even have video proof that nobody was there at that time since the Amazon guy is on my door camera just a few minutes different and nobody from DHL was there that day. Also, it was almost impossible to get to a live human at DHL (I finally did). Yes, it arrived at after 7pm the next day. This is terrible service. I wasted a whole day waiting for it when I had other things, away from the house, that I needed to do.”

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Posted 1 year ago

“An excellent product and delivered very quickly”

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Posted 1 year ago

Hi Ruth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We're also very happy to hear the delivery was fast! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Good price and good service”

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Posted 1 year ago

Hi Robert, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Rug looks fantastic when down on the floor and doesn't slip which we wanted. However in couple of areas the stitching was not finished and loose which was disappointing. My daughter managed to push the loose section back down wherever it should be so not showing now. Ideally would not have had to do that.”

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Posted 1 year ago

Hi Sandra, Thank you for your review. We're very sorry to hear that you have experienced a problem with your purchase. We always aim to provide the best quality products to our customers, therefore It is disappointing to hear this. Please do contact us directly if you'd like some support in finding a resolution. We'd be more than happy to have a chat with you and help to resolve this. We do hope to see you again soon. Thank you. help@runrug.com. Runrug

Posted 1 year ago

“The runner rug i received is absolutely stunning, good quality and would recommend”

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Posted 1 year ago

Hi James, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Prompt delivery. Good quality products.”

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Posted 1 year ago

Hi Casey, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We're also very pleased to hear the delivery was prompt. We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“The carpet runner did not look as good as shown in photo”

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Posted 1 year ago

Hi Francis, Thank you for your review. We're very sorry to see that you are unhappy with your purchase. I can also see that you've now returned this product to us, with the help of one of our customer support agents. Please do contact us directly if you'd like some support with choosing a more suitable alternative. We'd be more than happy to help. We hope to see you again soon! Thanks again! help@runrug.com. Runrug

Posted 1 year ago

“Good Quality Runner, very pleased”

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Posted 1 year ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Found site by default searching Google.....wish I had found sooner and would go straight to next time. Amazing choice of sizes and lengths which I was struggling to find. Faster delivery than I expected and delighted, looks amazing.”

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Posted 1 year ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“They have a great selection and their customer service is good about getting back to you. I ordered a hall runner from them and it arrived with a hole in it. Customer service was great and got another one on the way and I returned the first one. The second one arrived damaged as well on the back. I am not waiting another month for another replacement. The shipping package of these rugs is questionable at best. Good product but has very poor shipping.”

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Posted 1 year ago

Hi There, Thank you for taking the time to review our service! We're pleased to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! In regards to the replacement also being damaged, we are so very sorry to hear this. Please could you contact us directly, so we can have the chance to rectify this for you? I can see you were waiting for the replacement due to the product being on pre-order, we of course have now received this delivery, so a replacement could be issued a lot sooner this time. Please be assured, we have taken your comments on board and we would like the opportunity to put this right for you. Please contact us at: help@runrug.com Thank you. Runrug

Posted 1 year ago

“Very pleased with the service. I was contacted that the rug I had chosen was out of stock. I picked another rude and within an hour it had been ordered and delivery date sorted for 2 days later. Excellent service.”

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Posted 1 year ago

Hi Sheila, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Great products and probably the best Customer Service I’ve ever experienced. Will be buying again!”

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Posted 1 year ago

Hi Michael, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Lovely x long runner Couldn’t be more pleased with my carpet runner Definitely be ordering from them again”

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Posted 1 year ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“hi the service was excellent great price I would use them again”

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Posted 1 year ago

Hi Graham, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Lovely rug, feels very soft and thick to walk on. Very pleased”

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Posted 1 year ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Lovely runner looks super feels great”

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Posted 1 year ago

Hi Sian, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“I have had a wonderful service from Runrug. I bought a hall runner however when it arrived it didn't suit my interior so I sent it back and they sent me another one very quickly and another one until I finally got what I wanted. During returns was extremely efficient and really simple.”

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Posted 1 year ago

Hi Lucy, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Wow. Looks even nicer in person AND I know it was difficult to have it delivered according to my instructions so thank you so much for working with the delivery service”

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Posted 1 year ago

Hi George, Thanks for the review! Your positive comments are appreciated and we're very happy to see you're pleased with your rug. Thanks again! Runrug

Posted 1 year ago

“Was absolutely delighted with my purchase of 2 Persian rugs arrived on time rolled them left them for about half an hour laid down on laminated floor perfect thank you”

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Posted 1 year ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“A little disappointed you sent the grey one instead of the tango blue I'm keeping it but not going to put it where the blue one was going. Other than that very good quality”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. I am truly sorry to hear that we've sent you the wrong product. Please don't feel as though you have to keep it! We of course only want our customers to have what they have ordered. Our customers being happy is our number one priority! Please contact us directly at: help@runrug.com and we will be more than happy to arrange an exchange for you. Thank you. Runrug.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews