Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,738 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 27th February 2025

261

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the quality the price and looks just like the picture”

Helpful Report

Posted 1 year ago

Hi Ann, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Was able to get the exact size we needed and the rug was exactly as pictured on the website. Most impressed that it came from Freeman Street, my Saturday job was in Woolies, Freeman Street many years ago!”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you for your positive review and we're happy to see you're pleased with your order. Could I ask what you think we could improve on, to be awarded that all-important 5th star? We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Overall, I am pleased with my zebra lining runner. The quality and price along with shipping process was all satisfactory. I gave it 4 stars because of the color. I thought the white part of the zebra rug would have been whiter it almost looks off white. However it still looks nice and it does feel great under the feet. I would purchase from here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We're pleased to see that you're happy with your purchase. We work hard to ensure we offer the best quality products at the best prices! We are sorry, however, that the border wasn't quite the shade of white you expected. Unfortunately, it can be very challenging to show the color of something online. There are many factors to consider, including the color settings on the device you are viewing the products on. We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

“Excellent quality and promptly shipped.”

Helpful Report

Posted 1 year ago

Hello, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your order. Thanks again! Runrug

Posted 1 year ago

“Quality and price was very good”

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Posted 1 year ago

Hi Hugh, Thank you for your positive review and we're pleased to hear you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“I haven’t received them yet”

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Posted 1 year ago

Hi Jo, Thank you for your review. We're very sorry to hear that you haven't received your order. Looking at the tracking information we can see that the items were delivered on Monday, July 10th at 12:02pm. Please can you contact us at help@runrug.com to discuss this further? Of course, we'll be happy to do everything we can to support you. Thank you, Runrug.

Posted 1 year ago

“Really pleased with our hallway rug. Good quality.”

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Posted 1 year ago

Hi Andrew, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Very nice rug delivered promptly”

Helpful Report

Posted 1 year ago

Hi Oliver, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Excellent customer service and quality of the rugs!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 1 year ago

“Delivered ahead of time, exactly what I ordered to get my project underway. Great service, will use again.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We look forward to seeing you again soon! Runrug

Posted 1 year ago

“Quick, easy and reliable - thank you!”

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Posted 1 year ago

Hi Becky, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Amazing carpet, amazing customer service, amazing all round!!!!! Thank u for making my corridor look great and for handling the exchange in such a smooth and efficient way, I wish all companies were as efficient and communicative as you guys!! wonderful company!! 5++++ stars from a super happy customer 🥰”

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Posted 1 year ago

Hi Michelle, Thank you for your positive review and we're happy to see you're happy with your order. At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. Thanks again! Runrug

Posted 1 year ago

“Nice runner rug, good quality product.”

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Posted 1 year ago

Hi Keith, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thanks again! Runrug

Posted 1 year ago

“Very good service, and a very good delivery, very pleased”

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Posted 1 year ago

Hi Robert, Thank you for taking the time to review our company! We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 1 year ago

“Very pleased with our runner! It looks even better in person than it did on line. The color is perfect for our home. Thank you!”

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Posted 1 year ago

Hi Ed, Thank you for taking the time to review our company. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new Aztec runner looks amazing and your four-legged friend looks to be enjoying it too! Thanks again! Runrug

Posted 1 year ago

“good quality ease of ordering excellent one item out of stock”

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Posted 1 year ago

Hi Wayne, Thank you for your positive review and we're happy to see you're happy with your order. We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We hope to see you again soon! Runrug

Posted 1 year ago

“I ordered a Nevada Grey hall runner. Prompt delivery but looked like the wrong colour sent. Contacted Customer Services by email with photo of rug. Prompt reply from Joe Bloomfield who agreed appeared wrong colour. He arranged for collection of rug at a time and day of my convenience. Rug collected as arranged, and replacement arrived today. Perfect colour. Thanks to Joe and Runrug for excellent customer service. Would definitely recommend Runrug.”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you for taking the time to review our company! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon. Runrug

Posted 1 year ago

“V good, product as per web site delivery OKquality Good”

Helpful Report

Posted 1 year ago

Hi Kenneth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon. Runrug

Posted 1 year ago

“Nice looking rug for my back hall would recommend and buy again”

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Posted 1 year ago

Hi William, Thank you for your positive review and we're happy to see you're pleased with your purchase. We hope to see you again soon! Thanks again! Runrug

Posted 1 year ago

“Lovely rug....wish I'd gone bigger ...might buy another one”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your purchase. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 1 year ago

Runrug is rated 4.8 based on 6,738 reviews