Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.76

4.8 Rating 6,697 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 4 star review on 16th February 2025

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought two pieces of Aztec Beige runner for our hall. The colour has blended well with existing decor and the two pieces seem to keep in place well. Very pleased”

Helpful Report

Posted 1 day ago

Hi, Thank you for your lovely review! We're so pleased to hear that the runner complements your decor and stays in place well. Enjoy your new hallway addition, and thanks for choosing us!

Posted 14 hours ago

“Good quality product that does not slip!”

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Posted 1 day ago

Hi Roland, Thank you for your review! We're so glad to hear that you're happy with the quality and non-slip feature of your purchase. Enjoy!

Posted 14 hours ago

“I am pleased with product and communication I got from Runrug”

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Posted 1 day ago

Hi Ali, Thank you for your kind words! We're so glad you're happy with both the product and our communication. We appreciate your support and hope to see you again in the future! Thank you.

Posted 14 hours ago

“Fast delivery and great customer service when we realised we had ordered the wrong size. Easy free returns and replacement ordered in one phone call.”

Helpful Report

Posted 2 days ago

Hi Anna, Thank you for your kind review! We're so glad to hear you had a smooth experience with our returns process and customer service. If you ever need anything else, we're always happy to help! Thanks again!

Posted 14 hours ago

“Nice quality hall runner. So far doesn't seem to be slipping. Arrived promptly. Very pleased with this item..”

Helpful Report

Posted 2 days ago

Hi Linda, Thank you for your kind review! We're so glad to hear you're happy with your hall runner and that it's working well for you. If you ever need anything else, we're here to help. Enjoy your new runner! Thanks again!

Posted 14 hours ago

“The runner looks awesome on my stairs. This is the main focus when you enter my front door. The service was very easy and quality of the product is very nice, just as pictured on the website. I would reccomend Runrug to friends and family.”

Helpful Report

Posted 3 days ago

Hi Debra, Thank you so much for your kind words! We're thrilled to hear that your runner looks amazing on your stairs and that you're happy with both our service and product quality. Your recommendation means a lot to us! If you ever need anything in the future, we’re always here to help. Enjoy your new runner! Thank you.

Posted 14 hours ago

“Really good service to be able to order samples, which I have done. Will definitely order runner when final descion made. Have used this company before and please with both quality of item and delivery.”

Helpful Report

Posted 3 days ago

Hi, Thank you for your kind review! We're glad you found our sample service helpful and appreciate your continued support. We look forward to assisting you with your runner order when you're ready. If you need any help in the meantime, feel free to reach out!

Posted 14 hours ago

“The rug I ordered was not worth the money so I'm trying to return it, but it's not made very easy to return, they really need to put return labels in the parcel so if you want to return it it's simple”

Helpful Report

Posted 4 days ago

“I previously bought a 7ft runner for a guest bathroom and was extremely satisfied with the high quality and speed of delivery that I received. Upon completion of renovating our home I decided to buy the exact same runner of 18ft for our hallway. It is gorgeous! It also shipped from Leeds in the UK, cleared Customs and was delivered to us near Lake Tahoe NV in 4 days by DHL. AMAZING!”

Helpful Report

Posted 4 days ago

Hi, Thank you so much for your wonderful review! We're delighted to hear that you're happy with both your runners and that the delivery exceeded your expectations. It’s great to know your new hallway runner fits perfectly in your renovated home! We truly appreciate your support and look forward to seeing you again in the future. Thanks again!

Posted 14 hours ago

“Easy to order. Arrived sooner than expected Great service And it looks good Thanks”

Helpful Report

Posted 4 days ago

Hi Veronica, Thank you for your kind review! We're so glad to hear that ordering was easy, delivery was quick, and you're happy with your rug. Enjoy, and thanks for choosing us!

Posted 14 hours ago

“This is my first order with Runrug and i am very happy indeed. Good quality runner and love the design. Quick delivery service. No problems at all. Will use again.”

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Posted 4 days ago

Hi Ann, Thank you for your wonderful review! We're so pleased to hear that you're happy with your runner and our service. We look forward to seeing you again in the future! Thank you.

Posted 14 hours ago

“Poor made rug can’t believe I paid £70+ for this I’ve had better quality for a lot less very disappointed do not buy!”

Helpful Report

Posted 4 days ago

Hi Kirsty, We're sorry to hear that you're disappointed with your rug. We strive to offer quality products at fair prices, and we’d love the opportunity to assist you. If you would like to return it for a refund or an exchange, please reach out to our customer service team, and we’d be happy to help. help@runrug.com Thanks.

Posted 14 hours ago

“Easy to use online service and fast delivery - 100% awesome!”

Helpful Report

Posted 4 days ago

Hi Jon, Thank you for your fantastic review! We're thrilled to hear you found our online service easy to use and delivery fast. We appreciate your support! Thank you!

Posted 14 hours ago

“perfect fit came on time”

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Posted 4 days ago

Hi there, Thank you for your wonderful feedback! We're so glad to hear that the fit was perfect and that your order arrived on time. Your satisfaction is our priority, and we truly appreciate your support. We hope to see you again soon! Thanks!

Posted 4 days ago

“Carpet as described, delivered as expected, what more do you want”

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Posted 5 days ago

Hi John, Thank you for your fantastic review! We're delighted to hear that the carpet met your expectations and that everything arrived on time. Your feedback is greatly appreciated, and we're here to help anytime you need us. We hope to see you back soon! Thanks!

Posted 4 days ago

“This is the second rug I’ve purchased. Great service and quick delivery.”

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Posted 5 days ago

Hi Naomi, Thank you for your amazing feedback! We're thrilled to hear that you're enjoying your second rug and that our service and delivery met your expectations. Your continued support means a lot to us, and we can't wait to assist you with any future purchases! Thanks!

Posted 4 days ago

“Lovely rug, just what I was looking for, ordered another one!”

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Posted 5 days ago

Hi Elizabeth, Thank you for your lovely review! We're so pleased to hear that the rug was just what you were looking for. It's fantastic to know that you loved it enough to order another one! We truly appreciate your support and look forward to serving you again soon! Thanks!

Posted 4 days ago

“Beautiful product and quick delivery”

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Posted 1 week ago

Hi Sarah, Thank you so much for your kind words! We're thrilled to hear that you loved the product and that it arrived quickly. Your satisfaction means everything to us, and we truly appreciate your support. Looking forward to seeing you again! Thanks.

Posted 1 week ago

“An excellent and efficient service with a price you can afford-very impressed.”

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Posted 1 week ago

Hi Janet, Thank you for your kind words! We're thrilled to hear that you found our service excellent, efficient, and affordable. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to serving you again in the future! Thank you.

Posted 1 week ago

“Lovely runner and I am very happy with it.”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for your kind words! We're delighted to hear that you're happy with your runner. If you ever need anything else, we'd love to help. Enjoy! Thanks!

Posted 1 week ago

Runrug is rated 4.8 based on 6,697 reviews