Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.75

4.8 Rating 781 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.8

Based on 781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 23rd August 2024

Clinton Barnett

Rhinox Group Ltd 5 star review on 17th August 2024

AIDAN VALLELY

Rhinox Group Ltd 5 star review on 20th July 2024

Ed Kershaw

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good bucket quick delivery and good communication”

Helpful Report

Posted 1 year ago

Hello Trevor, Thank you for choosing our service and writing such a positive review. We’re glad to have you as a customer and we’ll do our best to continue delivering the high-quality experience you’ve come to expect. Many Thanks, Rene

Posted 1 year ago

“Paid £30 next day delivery messaged 2 days later no reply then a couple of days later again no reply Then another message on seventh day they said not in stock they will have to make it then 15days later received item and still charged me for next day delivery All in all bad communication and should not charge for next day if they can’t deliver”

Helpful Report

Posted 1 year ago

Hello, We would like to apologize for any inconvenience this may have caused you. Let me confirm the charge, and I will get back to you. We are making sure that you will be getting quality OEM buckets. I hope you understand. Many thanks, Rene

Posted 1 year ago

“Very good 👍”

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Posted 1 year ago

Hello Lee, Thank you so much for sharing your wonderful experience with us. I can't wait to have you again soon. Rene

Posted 1 year ago

“I am convinced perhaps, that Rhinox Group US is not a real company. If you are in the market for an excavator bucket do not give this company any money. Unless you like donating to unknown charity's. I ordered a bucket on August 2nd and as of today September 11th I still have not received the bucket. Now this wouldn't be a big deal if it was on back order with a 4 to 6 week turnaround, however, I was told on the phone that it was in stock and would be arriving about 3 to 5 days later, which I needed for a customers project. It did not show up, and when I have called (multiple times) to find out the status of the bucket, they either will not answer the phone, say they will look into it and get back with me, yet never call back, or they will put you on hold and never pick the phone back up again. I am now in the process of disputing the money I paid this company with my credit card company. Buyer beware.”

Helpful Report

Posted 1 year ago

Hey Glenn, Could you please confirm your order number for me, I cannot find an order in your name, but would like to take a look into this myself for you, as this is not the kind of service we offer! Many thanks, Josh

Posted 1 year ago

“Item arrived exactly as described and the next day. The quality of both buckets are really good. Thanks Rhinox and Fenton, we will be using these guys again.”

Helpful Report

Posted 1 year ago

Hello Acute, Thank you so much for sharing your wonderful experience with us, We always make sure that we provide top-notch service and quality buckets. I can't wait to have you again soon. Rene

Posted 1 year ago

“Living near inverness I very rarely get things "next day" etc but the bucket I ordered did actually turn up as quickly as promised. I was so pleased with the product and service I bought another bucket from them just a few days later.”

Helpful Report

Posted 1 year ago

Hello Jamie, We appreciate you sharing a 5 star review for the rest of the community, We are always thankful to receive such a kind review. we would always make sure to provide you quality service. Rene

Posted 1 year ago

“Knowledgeable respectful staff quality product and service nice experience”

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Posted 1 year ago

Hello Jon, Thank you so much for sharing your wonderful experience with us, We always make sure that we provide top-notch service and quality buckets. I can't wait to have you again soon. Rene

Posted 1 year ago

“Ordered a bucket for my Takeuchi excavator. The pin spacing was off by over a 1/2”. Customer Service told me it was my excavators fault, and that they manufactured it to Takeuchi specs. Looked up the specs and it was definitely off by over a 1/2”. Warren at customer service told me he could bill me for new brackets and I could pay someone to re-fabricate bucket for me….basically told me to get lost. $4,000 in and the bucket is useless unless I spend another grand to get it working. Rhinox-great marketing, terrible engineering and customer service”

Helpful Report

Posted 1 year ago

“Very happy with the product and service.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for your kind words, We’re glad to hear that you had a good experience with our service. We appreciate your business and hope to serve you again in the future. Many Thanks, Rene

Posted 1 year ago

“5Star service”

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Posted 1 year ago

Hello Jim, Thank you for choosing our service and writing such a positive review. We’re glad to have you as a customer and we’ll do our best to continue delivering the high-quality experience you’ve come to expect. Many Thanks, Rene

Posted 1 year ago

“my experience, not that positive, bucket pins bushes, bush inside diameter 25.000, one pin outer diameter, 24.995, spot on. next pin 24.697 ? not good.”

Helpful Report

Posted 1 year ago

Hello David, We apologize for any inconvenience this may have caused you, and we would like you to send us a picture on our sales email so that we can assist you better. Many thanks, Rene

Posted 1 year ago

“Ordered a custom made 6 inch bucket with blade instead of teeth. Was called a few days after order saying it may take a few weeks, but after I'd said it was a bit of an emergency, the team had it with me 2 working days later. Great service”

Helpful Report

Posted 1 year ago

Hello Sam, Thank you so much for the great review! We’re glad you were happy with our service. If there are any other services you need, please let us know right away. Thanks again for the great review, and we hope to do business with you again soon! Many thanks, Rene

Posted 1 year ago

“Simple to order and turned up quick couldn't ask for more”

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Posted 1 year ago

Hello Rick, Thank you so much for the great review! We’re glad you were happy with our service. Many thanks, Rene

Posted 1 year ago

“VERY GOOD SERVICE AND A QUALITY PRODUCT. QUICK DELIVERY”

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Posted 1 year ago

Hello Kieth, Thank you so much for the great review! We’re glad you were happy with our service, and we'd be more than happy to help you out with anything else you need. Thanks again for the great review, and we hope to do business with you again soon! Many thanks, Rene

Posted 1 year ago

“Fantastic service next day delivery very satisfactory”

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Posted 1 year ago

Hello Richard, Thank you so much for the great review! We’re glad you were happy with our service. We would be more than happy to help you with anything else you need. Thanks again for the great review, and we hope to do business with you again soon! Many thanks, Rene

Posted 1 year ago

“Good well made product. Fast delivery”

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Posted 1 year ago

Hello Marc, Thank you so much for the review, We’re thrilled to know that you had such a positive experience and that our staff was able to make your visit enjoyable. Many thanks, Rene

Posted 1 year ago

“Excellent quick delivery! Can’t be faulted”

Rhinox Group Ltd 5 star review on 17th August 2023

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Posted 1 year ago

Hello James, Thanks again for the great review and we hope to do business with you again soon! Many thanks, Rene

Posted 1 year ago

“Excellent site, les personnes sont prête à aider et l'équipe très réactive. Je recommande ce site”

Helpful Report

Posted 1 year ago

Hello Montagner, Thanks again for the great review, and we hope to do business with you again soon! Many thanks, Rene

Posted 1 year ago

“Great service and communication”

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Posted 1 year ago

Hello Michael, Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Cant wait to have you back again! Many thanks, Rene

Posted 1 year ago

“Easy ordering and very fast delivery.”

Helpful Report

Posted 1 year ago

Hello Roy, Thank you so much for your feedback! We’re happy to hear that you love our high quality products and that you had a good experience with us. Please let us know if we can help with anything else! Many thanks, Rene

Posted 1 year ago

Rhinox Group Ltd is rated 4.8 based on 781 reviews