Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.74

4.7 Rating 747 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 23rd August 2024

Clinton Barnett

Rhinox Group Ltd 5 star review on 17th August 2024

AIDAN VALLELY

Rhinox Group Ltd 5 star review on 20th July 2024

Ed Kershaw

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered was placed on Saturday and we had received our bucket Tuesdsy morning. Whole process was very quick and easy and kept up to date with the order”

Helpful Report

Posted 2 weeks ago

Hello, thank you for the 5* review. I am pleased to hear you are happy with the service provided and the speed in which we deliver. If you have any other requirements, please do get in touch. Kind regards, Claire - Customer Service Manager

Posted 2 weeks ago

“Tone down the bombardment of sales marketing following purchase”

Helpful Report

Posted 3 weeks ago

Hi Terry, thank you for the review. Sorry if you feel bombarded after sales, this is not our intention we try to check in to see if the products are working well and that your happy with the purchase and update our customers about product launches etc. I will pass the feedback on to our sales manager. Kind regards, Claire - Customer Service Manager

Posted 3 weeks ago

“Very helpful company Delivered on time and was contacted after delivery to make sure that everything was ok Would definitely recommend them”

Helpful Report

Posted 3 weeks ago

Hi Edwin, thank you for the great review! We are pleased you had such a positive experience with us, please let us know if we can assist with anything else for you. Many Thanks, Michaela- Internal Account Manager

Posted 3 weeks ago

“The Riddle Rake is a brilliant product and well made. The delivery was very quick, the customer service and communication was superb. Will definitely be using Rhinox in the future. Thanks”

Helpful Report

Posted 1 month ago

Hi Shaun, thank you for the great review! We are pleased you had a positive experience with us and that you are pleased with the item. If we can assist with anything else, please let us know. Many thanks, Michaela- Internal account manager.

Posted 1 month ago

“Very helpful and efficient”

Helpful Report

Posted 1 month ago

Hi Peter, thank you for the 5* review, I am please you were happy with our fast and friendly service. If there is anything else you need please do let me know. Many thanks Claire- Customer Service Manager

Posted 1 month ago

“Very, very pleased East with the quality of this product and works well on the job which I bought it for But after watching a YouTube video I wondered where my care packages Or is this just for those who are on YouTube? I did get a bag of Harrybo but I didn’t get the box of treats. If you can do it for one you can do it for all This could affect my decision to buy from these again”

Helpful Report

Posted 1 month ago

Hi Richard, thanks for taking the time to leave us a 5* review. I am happy you are pleased with the quality of the product purchased and that it is working well on the job in hand. In regard to the gift packs, the customer on YouTube was agreed with Marketing, we don't usually send these out on every order we however send the sweets you received. If there is anything else you need, please do get back in touch. Claire - Customer Service Manager

Posted 1 month ago

“I ordered four buckets at 11am Jethro confirmed they had stock available for immediate dispatch and they arrived as promised the very next morning. What an amazing service from the Rhinox team, fantastic turnaround time thank you so much for your help.”

Helpful Report

Posted 1 month ago

Good morning, thank you for taking the time to leave us a 5* review. I am delighted you were happy with the service provided by Jethro, I will be sure to pass this feedback on. If you need anything else, please d get in touch and thank again for your custom. Kind regards, Claire - Customer Service Manager

Posted 1 month ago

“THE WHOLE EXPERIENCE FROM TALKING TO A SALESMAN TO THE ORDER WAS EFFORTLESS.VERY PLEASED AND THAT FILLS YOU WITH CONFIDENCE”

Helpful Report

Posted 1 month ago

Hi Dean, thank you for the great review, we are pleased to hear you had a positive experience with us and we look forward to assisting you again in the near future. Many Thanks, Michaela Internal Account Manager

Posted 1 month ago

“Great communication and speedy delivery”

Helpful Report

Posted 1 month ago

Hi Sean, thank you for the 5* review. I am pleased that you were happy with the communication and the speed u=in which we deliver. If you need anything else at all, please do let us know. Many thanks, Claire - Customer Service Manager

Posted 1 month ago

“Very good quality buckets delivered quickly.”

Helpful Report

Posted 1 month ago

Good morning, thank you for taking the time to leave us the 5* review. I am delighted you are happy with the service we provide and the quality of the products. If you need anything else at all, please do get in touch. Many thanks, Claire - Customer Service Manager

Posted 1 month ago

“Very pleased from beginning to end - excellent service!”

Helpful Report

Posted 1 month ago

Hi James, thank you for taking the time to leave us your 5* review. I am delighted that you are pleased with the service from start to finish and found the service you received excellent. I will feed this back to our team. If there is anything else that you would like, please don't hesitate to get in touch. Kind regards, Claire - Customer Service Manager

Posted 1 month ago

“Have been using Rhinox for a long time now for their quality products Had a problem with a quick hitch which was still in warranty, awesome service sent out a replacement next day”

Helpful Report

Posted 1 month ago

Hi Nick, thanks for taking the time to leave us a review. We do put the customer at the heart of everything that we do, so I am pleased we were able to sort the issue out quickly and efficiently and in a manner that you were happy with. If you need anything else, please do let me know. Kind regards, Claire - Customer Service Manager

Posted 1 month ago

“Excellent service - ordered Thursday - delivered Friday.”

Helpful Report

Posted 1 month ago

Hi Glenn, thank you for the 5* review. We pride ourselves on our service and the speed in which we can deliver so im pleased you were happy with what you received from us. If you need anything else at all, please do let me know. Thanks, Claire - Customer Service Manager

Posted 1 month ago

“What can i say, i ordered these to be sent to the Falkland Islands and this company did not fail to provide the buckets i needed for my machine. They fit perfectly, chunky hard wearing and well manufactured. I would definately recommend to companies here to try Rhinox Group for their requirements. Many thanks to the team who made these for me you did a damn fine job!”

Helpful Report

Posted 1 month ago

Hi Glyn, thank you for the 5* review. I am delighted that you have had such a positive experience when ordering from us, we really do pride ourselves on our service and products so its always great to hear our customers feel they received this. I will pass this review to our US team, if you need anything else at all, please do let me know. Many thanks, Claire - Customer Service Manager

Posted 1 month ago

“great service best price we could find next day delivery and girl very helpfull making sure we got the correct bucket for our digger”

Helpful Report

Posted 2 months ago

Hi Robert, thank you for the 5* review and taking the time to leave this for us. I am delighted you are happy with the products, speed at delivery and the service from our team. If there's anything else you need, please do let us know. Many thanks, Claire - Customer Service Manager.

Posted 2 months ago

“Excellent customer service by Jethro. I had questions as to the parts required to overhaul the bucket/ dipper arm-and he guided me to correct parts very efficiently. Cheers. Paul.”

Helpful Report

Posted 2 months ago

Hi Paul, thanks you for the 5* review, Im glad you were happy with the service provided by Jethro, i will be sure to pass this over to him. If you need anything else at all, please do let me know. Many thanks, Claire - Customer Service Manager

Posted 2 months ago

“Delivered on time in perfect condition. Very pleased”

Helpful Report

Posted 2 months ago

Hi Paul, thank you for the 5* review, I am delighted that you are happy with your purchase and that your goods arrived in excellent condition. If there is anything else you need, please don't hesitate to get in touch. Many thanks, Claire - Customer Service Manager

Posted 2 months ago

“Very useful rake riddle bucket, well made and strong. Customer service very good, and quick to load when collected, and a free bag of haribos. Good to support a local Yorkshire business.”

Helpful Report

Posted 2 months ago

Good morning, thank you for the 5* review. It is always nice when our customers are happy with the service provided and the speed in which our warehouse load collections. If there is anything else that you need, please do let me know. Many thanks, Claire - Customer Service Manager

Posted 2 months ago

“Absolutely brilliant delivered so fast at short notice- thanks very much also left were I said as no one was at home - Even left on a small pallet so It didn't mark the driveway Excellent thanks again 👍”

Helpful Report

Posted 2 months ago

Hi Mark, thanks for great review! We are so pleased you had such positive experience with us and if there is anything else you may need, please don't hesitate to get in touch. We look forward to assisting you again soon! Many thanks, Michaela- Internal Account Manager

Posted 2 months ago

“Excellent, professional service!”

Helpful Report

Posted 2 months ago

Hi Philip, thank you for the 5* review. We always strive to give a friendly, efficient and professional service so when we receive reviews where we have done that it really does make our day. If you need anything else at all, please don't hesitate to get in touch. Many thanks Claire - Customer Service Manager

Posted 2 months ago

Rhinox Group Ltd is rated 4.7 based on 747 reviews