Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.74

4.7 Rating 747 Reviews

94 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 23rd August 2024

Clinton Barnett

Rhinox Group Ltd 5 star review on 17th August 2024

AIDAN VALLELY

Rhinox Group Ltd 5 star review on 20th July 2024

Ed Kershaw

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, Quick delivery, easy to use website - will recommend and use again. Thanks”

Helpful Report

Posted 3 months ago

Hi Susie, thank you for the 5* review. I am delighted to hear that you were pleased with the service you received and that you would recommend us to others. If there is anything else we can help with, please get in touch. Kind regards,

Posted 3 months ago

“Very happy with my purchase! Easy to deal with and very prompt delivery. Packaging was perfect and item was easy to install. Reasonable price too!”

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Posted 3 months ago

Hi Adam, thanks for the excellent review. Glad to hear you had a good experience with us and we look forward to assisting you again soon. Many Thanks Michaela- Internal Account Manager

Posted 3 months ago

“Good sales and after sale contact”

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Posted 3 months ago

Thankyou for the fab review! We look forward to assisting you again in the future. Many thanks Michaela- Internal accounts manager

Posted 3 months ago

“We are a returning customer, called in on Thursday lunchtime. Monica promptly dealt with or order and it was with us, as promised 24hrs later An unusual bucket to have in stock and it will be put to good use next week.”

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Posted 3 months ago

Hi Allan, thanks for the great review! Glad to hear you had another positive experience with us and we look forward to working with you again soon. Many thanks Michaela- Internal accounts manager

Posted 3 months ago

“I recently bought a rake riddle bucket from the guys at rhinox. A great addition, it leaves a nice finish, removes stones and vegetation. It separates the stone for later use. Great service from Jethro, well delivered and speedy less than 24 hours and included two pins.”

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Posted 3 months ago

Hi Nick, thank you for the excellent review!!! We are pleased Jethro was such a great help to you and provided a top notch service!! We look forward to assisting you again in the future. many thanks Michaela- Internal account manager

Posted 3 months ago

“Super quick and efficient order to delivery. Excellent value product and would highly recommend”

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Posted 3 months ago

Thanks very much Mike for your review, customer satisfaction is always at the forefront of our service. Regards David

Posted 3 months ago

“Very prompt service very happy with product”

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Posted 3 months ago

Hi Clinton, thank you for the fab review! We are so pleased that you have had a great experience with us and we look forward to assisting you again soon! Many thanks Michaela Internal Accounts Manager

Posted 3 months ago

“Overall experience was a positive one just would have benefited with better communication. As to the process from ordering no mention of the buckets being made to order. Just be better if they were more upfront. It makes it so much easier to plan work .other then that very good product”

Helpful Report

Posted 3 months ago

Hi Malcolm, thank you for the review, I am pleased to hear that you are happy with the product received. I'm sorry that you feel communication could have been better, after orders our system does send a confirmation email, with the lead time on, so I apologise if this wasn't received or if it wasn't clear on the website/email that the items were made to order. We take all feedback onboard as the customer is at the heart of everything that we do, so i will certainly look into this and ways that we can improve on this. Thank you again for the review and if there is anything else you need please do get in touch. Many thanks, Claire - Customer Service Manager

Posted 3 months ago

“The clay bucket i brought is useless as it is. Its a 6 inch wide bucket but the pins at the top are to long so it could never did a 6 inch wide trench. I would like it sorted please”

Helpful Report

Posted 3 months ago

Hi David, as discussed on our call, if you can send us the images of the bucket and pins, we can take a look into this for you. Kind regards Michaela- Internal Account Manager

Posted 3 months ago

“Came on time which is good only trouble 4 of the nuts would not fit the bolts as the threads was different so now down a bucket as could not get ready because I had taken old teeth and side cutters off ..... all sorted it had a phone call 1st thing on Monday with apologise and following day delivery of new nuts and bolt's couldn't fault the response so changing to 5 stars rating thanks for sorting so quickly...”

Helpful Report

Posted 3 months ago

Hello John, I am sorry to hear that you have had an issue with the items you ordered off our website. I will give you a call to discuss and rectify the issue immediately. Many thanks, Michaela Internal Account Manager.

Posted 3 months ago

“Bucket was delivered next day and arrived well wrapped with the blade protected. Good solid construction. I have purchased a few buckets and a hitch from Rhinox. Brilliant company to deal with.”

Helpful Report

Posted 3 months ago

Hi Aiden, thank you for the great review! Great to see you have had another positive experience purchasing from us and we look forward to assisting you again in the future. Many thanks Michaela- Internal Accounts Manager

Posted 3 months ago

“Excellent. This is the third bucket ive bought from Rinox, always excellent and quick service, quality product at reasonable price.”

Helpful Report

Posted 3 months ago

Hi Steve, thank you for much for your 5* review. I am delighted to hear that you are a regular customer and are always pleased with the quality and service we provide. If there is anything else you need please do let us know. Many thanks, Claire - Customer Service Manager

Posted 3 months ago

“Very happy with the rake riddle bucket It’s going to make sorting the stones much easier, it’s well made but that goes without saying! It was nice to visit and meet some of the team at Rhinox on Friday Paul was very helpful, a really professional outfit, And that makes a huge difference nowadays especially thanks again Chris Collins.”

Helpful Report

Posted 4 months ago

Hi Chris, thank you for the 5* review. I am delighted to hear you are happy with the service and products provided. I will pass your feedback on to Paul. If you need anything else, don't hesitate to get in touch. Many thanks, Claire - Customer Service Manager

Posted 3 months ago

“Great product very good delivery, we will definitely buy from Rhinox again.”

Helpful Report

Posted 4 months ago

Good morning, thank you for taking the time to leave us a 5* review. It means so much that our customers are happy with the quality of products and speed at which we deliver. If you need anything else at all, please do get in touch. Many thanks, Claire - Customer Service Manager

Posted 3 months ago

“Quality products and professional service”

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Posted 4 months ago

Good Morning, thank you for the 5* review. I am pleased to hear that you are happy with the products ans service we provided. If there is anything else you require, please do let me know. Many thanks, Claire - Customer Service Manager

Posted 4 months ago

“Great products and customer service.”

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Posted 4 months ago

Hi Peter, thanks for the 5*review. We pride ourselves on the quality of the products and customer service we provide so im pleased you were happy with both. If there is anything else you need please do let me know. Many thanks Claire - Customer Service Manager

Posted 4 months ago

“Service was excellent and the equipment was very safely packaged. I have had my machine for 15 years and should have had this hitch to save all the manual handling I have been doing thanks”

Helpful Report

Posted 4 months ago

Hi Christopher, thank you for the 5* review. i am pleased to hear you are pleased with the products and service we provide. It is also nice ot hear your order was packed well and more importantly safely. If there is anything else you need please do let me know. Many thanks Claire - Customer Service Manager

Posted 4 months ago

“Hi, I own a small holding, and after 3 years of digging and land clearing, I bought a 1.5Ton JCB. It had three buckets, 9inch 18inch and grading 36inch. But just a standard dipper fixed pin connection. I soon realised how much of a pain swapping buckets was, so looked around for a quick hitch. Rhinox came up on Google with a great manual hitch lot cheaper than hydraulic and you only have to manually release the buckets so out the cab once, pretty easy. So I bought it, it arrived next day well packaged and so easy to fit. It's a game changer for bucket use, I have dug a 160m ditch and cleared 320 to make a path plus built a bridge, going from digging to grading and moving spoil to back to digging really easily no more using a hammer to get pins out and lining up the bucket. Simple and easy on your own. The other day I dug in to a hill and made a flat track 27m long used the three buckets easy changed as needed. Their customer service is great and I would recommend and i am buying a rake riddle bucket next. Thanks”

Helpful Report

Posted 4 months ago

Hi Nick, thank you for the 5* review we always welcome feedback on our products and im delighted to hear you are pleased with the Auto Lock hitch and the ease it brings. If there is anything else you need please don't hesitate to get in touch. Many thanks Claire- Customer Service Manager

Posted 4 months ago

“Great Product and great delivery service”

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Posted 4 months ago

Hi John, thank you for the 5* review. If there is anything else we can help with do let us know. many thanks Claire Customer Service Manager

Posted 4 months ago

“It's just what I need.Fast and correct delivery.”

Helpful Report

Posted 4 months ago

Hi Daniela, thank you for the 5* review. I am delighted to hear you are pleased with the products and the speed in which we deliver. If there is anything else you need, don't hesitate to get in touch. Claire - Customer Service Manager

Posted 4 months ago

Rhinox Group Ltd is rated 4.7 based on 747 reviews