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REGULATION Reviews

4.8 Rating 3,431 Reviews
A-
Happiness Grade
Read REGULATION Reviews

About REGULATION:

REGULATION has over 35 years of experience in manufacturing and retailing male fetish clothing & accessories in the UK.

Established in 1991, we specialise in high-quality latex & leather clothing, bondage equipment and gay fetish toys. Our online store serves customers worldwide whilst our London workshop team create our range of unique products for the specialist market and Fetish Scene as a whole.

Visit Website

Phone:

02072260665

Email:

support@regulation.co.uk

Location:

13A Bateman Street, Soho, London, W1D 3AF

REGULATION have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.

A

Price - Excellent

97.96%
Industry Average
Fantastic price, always a warm welcome when you visit, and literally seconds to fetch my store pick up order. Thank You.
- Chris D
Got an item in the sale, was such a great deal, like 70% off. So I was happy on the price, very quick delivery & updates too. Have bought before but not often, however after last purchase I will put REGULATION at top of my list to get future goods. All in all a very satisfied customer, cant say anything on the negative for these guys, 100% a pleasure to deal with & products of great quality too.
- Steve W
Fantastic site to buy from amazing quality and price
- Robert M
A

Delivery - Fast

94.62%
Industry Average
Superb experience. Easy to order items required and then sit back and wait for the delivery which was both quick and trouble free. My Thanks for an excellent pain free shopping experience.
- John I
Very happy with this company. The delivery was exceptionally speedy and was here within 2 days I think. Not over run by emails but a courtesy one to keep me informed. Happy to use again.
- Seth S
Got an item in the sale, was such a great deal, like 70% off. So I was happy on the price, very quick delivery & updates too. Have bought before but not often, however after last purchase I will put REGULATION at top of my list to get future goods. All in all a very satisfied customer, cant say anything on the negative for these guys, 100% a pleasure to deal with & products of great quality too.
- Steve W
100.00%
Industry Average
Great service as always, very helpful when it comes to returns and exchanges.
- Louis T
Excellent customer service: prompt delivery, carefully packed using minimal packaging. Easy returns service and quick refund. Well designed and constructed garments although size information could be clearer.
- James G
Excellent products & prices with awesome customer service, delivery’s and returns. definitely my chosen supplier for all things a guy needs in and out of the Bedroom !!!
- John
F

Refunds - Difficult

20.00%
Industry Average
In addition to my disappointment for having received a defective garment, I have had to pay an additional 100 EUROS in customs and handling fees, to receive the defective item, only to have to file a refund request and go through the process of returning the item, having now been left without the garment and 100 EUROS paid in customs and handling fees.
- Anonymous
Long delivery time wait and I couldn’t return item in the store. Still waiting for my refund.
- Konrad Z
Defective product. Still attempting to return and seek a refund
- Ronaldo V
98.77%
Industry Average
Always great service!
- Rob M
Thank you as always, service is excellent, repairs are great and even been warned about future problems! Thank you!
- Phil C
Excellent service delivery was super fast love the item I purchased 😈🔥😉
- Ian W