“I’m really pleased, ordering again for delivery next week, attention to detail with a person on the end of phone xx really pleased only want Fresh fish , my main diet. Thank you”
“Had to give at least one star I would personally given this none. Very poor, small pieces of fish looked like trimmings, four prawns in the pack and a overpowering sauce. I love cod, prawns and capers so thought this would be lovely sadly it wasn't. Would not recommend overpriced waste of money.”
Hi There,
Thank you for your feedback. We're sorry to hear that our product didn't meet your expectations. We take all comments seriously and will review your concerns with our team. Your experience doesn't reflect the quality we aim for, and we'd like to investigate further. If you could let us know your order number and email it to info@regalfish.co.uk we can look into this for you.
Please feel free to reach out to us directly so we can make your Regal Fish experience right.
Regards,
The Regal Fish Team.
“Second delivery, the first online and it worked well. Fish is very well packed and insulated so the ice packs don’t melt and is in excellent condition when unpacked. Two kg of Cod and one of haddock absolutely beautiful.”
“Extremely nice people to deal with. Always friendly and polite. I have had no complaints with any of the fish I have ordered and have never been badgered into ordering more than I need.”
“My courier delivery with Regal Fish went horribly wrong but the staff at Regal Fish were extremely helpful and dealt with it in a very courteous and helpful manner.
We are always pleased with the quality of the products and this is the first time in many years of ordering that we have had a problem.
Thank you for sorting it out!”
Hi There,
Thank you so much for your feedback! We're really sorry the delivery didn't go smoothly this time, but we're glad our team could help sort it out for you. It's great to hear you've been happy with our products over the years, and we really appreciate your understanding. If there's anything else we can do, just let us know – we're always here to help!
Thanks
The Regal Fish Team
“I have used Regal Fish for over 12 years or more and have never, ever, been let down by their service, delivery, or product dissatisfaction…indeed, they are first class. The delivery service is exemplary and when placing an order, the sales team always give me time to talk and say hello, how are you etc. Being a widower and living alone, it brings a little bit of sunshine into my life”
“Very friendly and helpful customer service. The fish is always fresh and delicious. I order on a regular basis and fully recommend. Thank you Regal Fish!”
“Recently put on a medical diet to eat more healthy.
Ordered a selection of fresh and frozen fish. Good quality
Not had all yet but what I have is nice. The delivery service was good but the frozen packs inside had defrosted and the bottom of the box was very wet.”
